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“Great Location but just missing that special touch”

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Sheraton Fisherman's Wharf Hotel
Ranked #109 of 229 Hotels in San Francisco
GreenLeadersSilver level
Stranraer, United Kingdom
Level 5 Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great Location but just missing that special touch”
Reviewed 5 July 2014

This hotel is great for it’s location and is within easy walking distance to Pier 39, Ferries to Alcatraz and the convenient Hop on Hop off bus stop. You really cant beat this hotel for location.
The hotel itself is ok. There are nice tables outside with firepits, the only downside about this is that these tables line the driveway so there is a constant stream of cars/taxi’s coming and going. The rooms are pleasant. They are not overly large rooms and the bedding is clean. The bathrooms are extremely on the small side and the sink is not actually in the bathroom itself so when you wash your hands in the middle of the night you wake everyone else up in the room.
We had a room on the ground floor at the back of the building. Please AVOID these rooms as they are so noisy with the bus traffic that flows just outside your window.
The price of breakfast in the hotel is astronomical for what you get. There are cheaper places down the road from here.
Staff were helpful
All in all it was a good stay

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shev137
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, 7 July 2014
Dear Shev,

We are glad that you had a good experience here. Thanks for pointing out our great location and clean, comfortable rooms.

It was a pleasure to serve you. We look forward to seeing you again.

Sincerely,
Michael Hirsch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (718)
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English first
Newcastle, Australia
Level 3 Contributor
12 reviews
Reviewed 4 July 2014

We have had an enjoyable stay at the Sheraton Fisherman's Wharf. The room is clean and comfortable, although sleep has been interrupted by noise from the bus depot across the road. It is very convenient for access to restaurants and tours. We could walk into downtown - it takes about an hour, but passing through Little Italy on the way, with its abundance of wonderful cafés, makes the walk more than worth the effort, and you can catch the cable car back. The room, while ok, could use a refrigerator, and a larger bathroom would be appreciated. The staff are wonderful, eager to assist. It is a busy place with people coming and going at all hours. I would stay here again if I was visiting San Francisco.

Room Tip: Stay away from the bus depot !!
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, 7 July 2014
Dear John,

It was very kind of you to post this 4 star review of your stay at Sheraton Fisherman's Wharf. Thanks for the nice comments about our location and friendly staff.

It was a pleasure to serve you. We look forward to welcoming you back.

Sincerely,
Michael Hirsch
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Branchburg, New Jersey
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 July 2014

Was great to get to all the sites. But the price of the parking is crazy and having to pay for internet it nuts too! I liked the beds and pillows where very comfortable. We only stayed for two nights so we didn't get to use the pool

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jeannmc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, 7 July 2014
Dear jeannmc,

Thanks for the positive review of your stay. We were thrilled to know that you enjoyed your experience here. Sorry that the parking costs were a bit of a downer. Prices are expensive in San Francisco but no more here than comparable hotels in this area and less than those in the downtown district.

We look forward to seeing you again. Make it soon.

Sincerely,
Michael Hirsch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
Level 6 Contributor
136 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 2 July 2014 via mobile

I found this hotel to be average and a bit overrated. Location is good for Fishermans Wharf, with F Line stop right outside.
One of the pillows had a blood stain on it, not mine and not very pleasant.
My room was incredibly noisy with what sounded like 400lb person on the floor above (very heavy footsteps that were crystal clear); as well as the delivery trucks right beneath my room from 6am onwards.
I chose the 'green' option whereby you're given a $5 voucher for choosing to not use housekeeping, but couldn't use it to buy a beer.
Overall I found this hotel adequate, but not worth the cost.

Stayed July 2014, travelled solo
Helpful?
Thank sarahu1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, 3 July 2014
Dear Sarah,

Thanks for staying with us. We appreciate your comments and will certainly follow up where needed.

It was a pleasure to serve you. We look forward to welcoming you back.

Sincerely,
Michael Hirsch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level 4 Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 2 July 2014

This is the second time I've stayed at Sheraton Fisherman's Wharf. I love the service here and rooms are nice and comfy. Great beds! Great location as it is steps away from Pier 39. You can walk to lots of eateries and most tours start stop location is in walking distance.

Loved- Hotel, location, staff, outdoor lounge area w/ firepits. Security, you have to use card key to access elevators.
Not so in love with- Charge for fridge/ microwaves. This is not a budget hotel and I'm surprised that you would not get a comp microwave/ fridge at request. If you're staying for an extended period of time you're forced to eat out for every meal and trash the leftovers because there is no where to store or reheat your food. Also, I stayed on the 2nd floor room 2235. There was an odor that made my gag reflex kick in each time I walked down that corridor.

Room Tip: See if you can get a room that requires elevator use. The card key requirement gives a little extra...
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TRYPCHYCK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, 3 July 2014
Dear TRYPCHYCK,

Thanks much for the 4 star rating and nice comments about your stay at Sheraton Fisherman's Wharf. We are pleased to know that you had a good experience especially enjoying our staff, our great location and comfy beds.

We thank you for staying with us and look forward to your third visit.

Sincerely,
Michael Hirsch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level 6 Contributor
162 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 1 July 2014

The location was very convenient and I enjoyed my stay here. The room was pretty average and the hotel in general was a little outdated. The food in the lobby is good but overpriced. The fires outside are really nice to hang out by and stay warm. A woman from the hotel staff even came by with candy when we were relaxing out there! so nice!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jmb222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, 2 July 2014
Dear JMB,

Thanks for the nice comments about our location, our cozy fire pits and the nice lady with the candy. (I know just who you are talking about!)

It was our pleasure to serve you. Please come back again.

Sincerely,
Michael Hirsch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pennsylvania
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 July 2014

We had a wonderful stay in this hotel. Jennifer at the Concierge's desk went above and beyond to assist us. Both prior to our arrival and during our stay, I communicated on numerous occasions with Jennifer via email and phone regarding restaurants and touring options for our stay. Needless to say, each one of her suggestions was top notch. Jennifer is a gem and an asset to the Sheraton! Thanks again.....John & Vicky :-)

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bittysister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, 2 July 2014
Dear John & Vicky,

Thanks so much for the nice review of your stay at Sheraton Fisherman's Wharf. We were thrilled to read that Jennifer at our concierge desk made such a favorable impression. (You should have seen the smile on her face when she read your review!)

Come back soon to see Jennifer and the rest of the crew here.

Sincerely,
Michael Hirsch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Fisherman's Wharf Hotel

Property: Sheraton Fisherman's Wharf Hotel
Address: 2500 Mason Street, San Francisco, CA 94133-1450
Phone Number:
Region: United States > California > San Francisco > Fisherman’s Wharf
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#44 Green Hotel in San Francisco
#50 Luxury Hotel in San Francisco
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sheraton Fisherman's Wharf Hotel 4*
Number of rooms: 531
Official Description (provided by the hotel):
Sheraton Fisherman's Wharf Hotel is steps form Pier 39, Ghirardelli Square, Alcatraz Island, and the Cable Car lines. We have 9,000 sq ft of indoor/outdoor function space and 531 luxurious guest rooms ... more   less 
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Also Known As:
Sheraton San Francisco
San Francisco Sheraton
Sheraton Fishermans Wharf

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