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“Loved this hotel”
Review of The Donatello

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The Donatello
Ranked #42 of 229 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Reviewed 16 November 2013

My wife and I visit San Francisco often and stayed at the Gem on our most recent trip in November of 2013. We found the entire staff to be friendly. The rooms are very large and modern.
The was a kitchenette with sink, microwave and refrigerator. The bathroom had its own phone and television. The bed was extremely comfortable.
Location, location, location. One block from Union Square.
The only minor drawback was the lack of a breakfast restaurant in the hotel, although there are many small cafes in the area.
There is also a nice Italian restaurant in the hotel as well as a bar.
We loved everything about this hotel

  • Stayed: September 2013, travelled as a couple
    • Value
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Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shell W, Social Media Team at The Donatello, responded to this reviewResponded 18 November 2013

Hi Richard,

Thank you for taking the time to provide this feedback. We appreciate your kind words and will share them with our staff. We are so glad to hear you enjoyed the unit accommodations and location. We look forward to your next visit.

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Reviewed 15 November 2013

Customer Service was top notch! Hotel is located around the block from Union Park. Lots of great food, shopping and entertainment within walking distance. Rooms very clean. Only one complaint was the shower pressure, it was BAD! Everything else was great. The Club level had a great view and the coffee was name brand! This is a Shell Vacations Club property and if you are an SVC member and are going to S.F. STAY HERE!

  • Stayed: November 2013, travelled as a couple
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Thank Lord_Disney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shell W, Social Media Team at The Donatello, responded to this reviewResponded 19 November 2013

Thank you for taking the time to provide this feedback. We appreciate your kind words and will share them with our staff. We are so glad to hear you enjoyed the cleanliness of your unit and the property location. We apologize for the issue you encountered with the water pressure in your room and we will address this concern to prevent this from being an issue in the future. We look forward to your next visit.

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Reviewed 13 November 2013

This hotel has a small feel with spacious, comfortable rooms. Service was excellent as well.The lobby is done in Italian marble. Location is perfect, near the cable car line & Union Square.
I would definitely stay here again.

  • Stayed: November 2013
    • Value
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Thank Patricia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shell W, Social Media Team at The Donatello, responded to this reviewResponded 14 November 2013

Hi Patricia,

Thank you for taking the time to provide this feedback including some helpful information for future guests. We appreciate your kind words and will share them with our staff. We are so glad you enjoyed the comfortable rooms and property location to the Union Square. We look forward to your next visit.

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Reviewed 13 November 2013 via mobile

We always enjoy our stay here. The linens are fabulous. The bed comfortable and rooms spacious. Coffee maker microwave. A nice king bed with a sleeper sofa sitting area. Always pleasant! Great service! Parking is only 32.00.

  • Stayed: November 2013
    • Value
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Thank lilyfarmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shell W, Social Media Team at The Donatello, responded to this reviewResponded 14 November 2013

Thank you for taking the time to provide this feedback. We appreciate your kind words and will share them with our staff. We are so glad you always enjoy your stay with us and find the unit amenities accommodating. We look forward to your next visit.

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Reviewed 13 November 2013

Tripadvisor doesn't have Club Donatello listed separately. The Donatello Hotel (Shell Hospitality property) and Club Donatello (an owner's association club) are at the same address in the same building with the same front desk, same elevators, same top floor lounge facilities but different websites, separate listings on booking sites and differing room amenities. So confused is this situation that the Agoda link on the Tripadvisor page of the Donatello Hotel goes to Club Donatello not the hotel. Be warned - know what you are booking!.
The Club rooms are on floors 10 and above and do not have a kitchenette and microwave, only a bar fridge and coffee maker. The room was large and light (south facing), the bed very comfortable and the bathroom was fine. Housekeeping was great. On noise - the windows simply do not seal properly when closed so if there is noise outside, you will hear it. We were well away from the street but still heard the night club letting out on the Saturday night and had the quiet drone of air conditioning units outside at all times.
After our disappointment of not having a kitchenette, we enjoyed our stay here but would be wary of returning.

Stayed: October 2013, travelled as a couple
2  Thank r_ontheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shell W, Social Media Team at The Donatello, responded to this reviewResponded 13 November 2013

Thank you for taking the time to provide this feedback along with some clarifying information for future guests. We are so glad you enjoyed the comfortable bedding and housekeeping. We are sorry to hear you had to spend even a minute of your vacation dealing with noise from other guests. We know it is important to feel completely relaxed when on vacation. We hope you come back to stay with us.

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Reviewed 7 November 2013

We booked a family room at the Donatello well in advance, requesting a quiet room on a high floor. We were given a very spacious room on the south side of the building and suffered no noise problems at all. The air conditioning was quiet and functioned well, the kitchenette facilities were very handy, the bedding was comfortable and the WiFi worked fine.
On the corner of Post and Mason, the hotel could hardly be better located for visiting San Francisco. The valet parking service was convenient and efficient, the staff were courteous, and the room and parking rates were reasonable for central San Francisco.

Stayed: August 2013, travelled with family
3  Thank 2plus2gva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shell W, Social Media Team at The Donatello, responded to this reviewResponded 8 November 2013

Thank you for taking the time to provide this feedback. We appreciate your kind words and will share them with our staff. We are glad you enjoyed your unit location and unit accommodations. We look forward to your next visit.

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Reviewed 6 November 2013

On our first visit to San Fran, we stayed at the Donatello, we were impressed from the minute we walked in as we were greeted by Jesus. Fanatastic personality and very knowledgeable.

The rooms were a nice size, clean, and the beds were comfy too.
The location is fantastic, we stayed here for 8 days and only rented a car for one day to travel to Monteray. This location is also grear for getting to all the different areas of the city via public transport. Street Cars, Trolley cars, Buses, Bart all with in a few blocks of the Donatello.
Staff very helpful with suggesting things to do and go and see.
Also their recomendations for place to eat near by were awesome.
They helped us avoid the touristy restaraunts.
You must track down the food truck locations when in San Fran. Awesome food in an unique enviroment.

This hotel, the location and the staff - you could not ask for a better complete vacation spot

Room Tip: The street noises can be loud at night due to the club across the street. But makes for great people...
  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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3  Thank TnJWalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shell W, Social Media Team at The Donatello, responded to this reviewResponded 8 November 2013

Thank you for taking the time to provide this feedback. We appreciate your kind words and will share them with our staff. We are glad you enjoyed the property location and unit accommodations. We look forward to your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Donatello

Address: 501 Post Street, cross street - Mason Street, San Francisco, CA 94102-1228
Phone Number:
Region: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#25 Family Hotel in San Francisco
#29 Romantic Hotel in San Francisco
#30 Green Hotel in San Francisco
#54 Business Hotel in San Francisco
Price Range: £150 - £364 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Donatello 3.5*
Number of rooms: 94
Official Description (provided by the hotel):
FIVE-TIME WINNER OF THE CERTIFICATE OF EXCELLENCE! Located in the heart of San Francisco's fashionable shopping and theater district by Union Square is the spacious Donatello. Settle into tastefully appointed rooms and enjoy the top floor fitness center, with a whirlpool spa and private saunas, which provides the perfect retreat after a day exploring the city. You can take a cable car up and down San Francisco 's colorful neighborhoods or explore the many streets of Chinatown. And when you work up an appetite in a city know for its cuisine, the Zingari Ristorante, located onsite, is a Northern Italian feast for the taste buds. Fully experience fine dining, theater and shopping in San Francisco at our luxurious retreat in the exciting City by the Bay-a San Francisco getaway perfect for romance, leisure and business travel. ... more   less 
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Also Known As:
Donatello Hotel San Francisco
Donatello San Francisco

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