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“Heart of the City, with charm”
Review of The Donatello

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The Donatello
Ranked #41 of 230 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Reviewed 27 November 2013

A value at $139/night including parking in the city!! Parking alone can be $50/night. I believe this is a Time Share property, so it has a few extra amenities that are nice.
Greeted at the Valet. Bellman started unloading my truck immediately, and waited with us while we checked in (a plus!) Check in was a breeze, two minutes tops, no line. Escorted to our room on the 9th floor, by the very friendly bellman. Well appointed larger room (for frisco) King bed with sofa sleeper pullout. Wet bar, fridge, coffee maker, 32"-40"(?) tv with cable and DVR included. Don't expect much from the TV. Buzzing sound while using the DVR...I checked all the connections. And as I have found in many hotels, management thinks that a big screen with cable is great...its not if you if you don't have a HD feed into a big flat screen...the Quality isn't there. Bathroom is ok and maid service was excellent. There is a CLUB level on the top floor. It includes a fitness center, coffee/tea/hot chocolate. There is a sitting lounge with an outside area(balcony) too. If you are a "CLUB" member, I think there is access to more?? We didn't take advantage of the 2nd floor higher end restaurant and bar, but it smelled yummy.

The surrounding area can be sketchy, depending on which way you go. If you go directly to Union Square...no worries. Wife and teenage daughter felt safe walking to Union Square. Go any other direction, and it can be sketchy (like many downtown cities).

Noise level cars/buses/fire trucks in the room,was a bit high. Again, like most rooms downtown.

I would definitely recommend this hotel at the right price. Would be average at a price above $160. but at $139/valet parking!! A GREAT VALUE!!!

Room Tip: Pay for the parking in a package ahead of time...its cheaper than daily rate, and you get in and out...
See more room tips
  • Stayed: November 2013, travelled with family
    • Value
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Thank h82luz2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shell W, Social Media Team at The Donatello, responded to this reviewResponded 29 November 2013

Thank you for taking the time to provide this feedback including some helpful tips for future guests. We are glad you enjoyed the unit accommodations and maid service. We look forward to your next visit.

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653 - 659 of 2,633 reviews

Reviewed 26 November 2013 via mobile

Booked this hotel last minute and this has been amazing surprise . The room is big and it offers a kitchenette which has allowed us to have a quick breakfast and get going .... There is also plenty of storage for a longer stay and the bathroom has a tv in the mirror a huge bonus for the kids. Also the bed is lovely and comfortable!!!!
Jesus the bell man and Chris the concierge have been amazing and helpful with local knowledge and transport. Thank you both.
The hotel also offers a club room where there are free hot drinks, games to play with the kids and a fitness centre and a hot tub which is lovely after a long day!!

This has been a fantastic place to stay and one we will all have find memories of.

  • Stayed: November 2013
    • Location
    • Cleanliness
Thank Melissa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shell W, Social Media Team at The Donatello, responded to this reviewResponded 29 November 2013

Hi Melissa,

Thank you for taking the time to provide this feedback. We are glad you enjoyed the unit space and kitchenette. We appreciate your kind words and will share them with our staff. We look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2013 via mobile

Central location, friendly staff and good sized, well equipped rooms.
From check in to check out, all of the staff we encountered could not have been more helpful!
Just a short distance from Union Square, I would certainly use this hotel again.


Stayed: November 2013, travelled as a couple
Thank Gmacg63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shell W, Social Media Team at The Donatello, responded to this reviewResponded 25 November 2013

Thank you for taking the time to provide this feedback. We appreciate your kind words and will share them with our staff. We are glad you enjoyed the resort location and unit space. We look forward to your next visit.

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Reviewed 20 November 2013

We were at the Donatello for 4 nights and were very pleased with the location and staff. The room was very large, with a comfortable bed, sofa, desk and coffee table. There was also a refrigerator; microwave and coffee maker. The TV in the bathroom mirror was pretty cool! The room was in the back so it wasn't noisy. A few stray city sounds would cut through the silence but overall taking into the busy location, it was a non-issue. Union Square was a few blocks away as was Chinatown and the cable cars.

  • Stayed: November 2013, travelled on business
    • Value
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Thank KCrescent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shell W, Social Media Team at The Donatello, responded to this reviewResponded 21 November 2013

Thank you for taking the time to provide this feedback along with some helpful information regarding property location for future guests. We appreciate your kind words and will share them with our staff. We are glad to hear you enjoyed the unit space and accommodations. We look forward to your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2013

It's a very nice and freindly hotel. The location is very good, everything is very near even the buses, cablecars and a lot of stores if you want to shop.
The room is big whit sofa and a comfortable bed, clean and tidy. They need to speed up the
internet. Me and my husband spent a fortnight at the hotel and we are satisfacted and can recomend this hotel.

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Monica W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shell W, Social Media Team at The Donatello, responded to this reviewResponded 20 November 2013

Hi Monica,

Thank you for taking the time to provide this feedback. We appreciate your kind words and will share them with our staff. We are glad to hear you enjoyed the close proximity to transportation and the comfortable bedding arrangements. As you know, we have many resorts which house a large number of guests and their wireless devices. We are working to better the wireless connection at our resorts but this process will take some time. Your feedback will help us to continue improving the guest experience. We look forward to your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2013

We were very satisfied with the room. Spacious, comfy bed, great linens. The room was nice and clean, air conditioning worked good & my husband LOVED the tv in the bathroom mirror. The location is great. Can get public transportation very easily. The worst thing about the stay was that Club that was right near (Ruby Skye). The street noise, people screaming & laughing until the club closed was very annoying and makes it very hard to sleep since you hear every noise even though we were 9 floors up. Now, I realize that the Donatello cannot control that, but for that reason, I would not elect to stay there again (good thing the club closes at 2 am). Maybe some sound proofing on the windows would help? The front desk staff was WONDERFUL! Every one of them!

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank FILANNA T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shell W, Social Media Team at The Donatello, responded to this reviewResponded 20 November 2013

Thank you for taking the time to provide this feedback. We appreciate your kind words and will share them with our staff. We are glad to hear you enjoyed the spacious units and your husband liked the television in the bathroom mirror. We apologize you had to spend even a minute of your time dealing with outside noise. We know it is important to feel completely relaxed when on vacation. Your feedback will help us to continue improving the guest experience. We hope you come back to visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2013

We spent our weekend at the Donatello and thoroughly enjoyed our stay. The room was spacious and the bed was plush and cosy. The personnel was very helpful and customer-focused. Its location was wonderful just a lock from Union Square. This was our first time to stay at Donatello and will definitely return!

  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jerome B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shell W, Social Media Team at The Donatello, responded to this reviewResponded 20 November 2013

Hi Jerome,

Thank you for taking the time to provide this feedback. We appreciate your kind words and will share them with our staff. We are glad to hear you enjoyed the unit space and comfortable bedding arrangements. We look forward to your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Donatello

Address: 501 Post Street, cross street - Mason Street, San Francisco, CA 94102-1228
Phone Number:
Region: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#25 Family Hotel in San Francisco
#29 Romantic Hotel in San Francisco
#30 Green Hotel in San Francisco
#54 Business Hotel in San Francisco
Price Range: £127 - £311 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Donatello 3.5*
Number of rooms: 94
Official Description (provided by the hotel):
FIVE-TIME WINNER OF THE CERTIFICATE OF EXCELLENCE! Located in the heart of San Francisco's fashionable shopping and theater district by Union Square is the spacious Donatello. Settle into tastefully appointed rooms and enjoy the top floor fitness center, with a whirlpool spa and private saunas, which provides the perfect retreat after a day exploring the city. You can take a cable car up and down San Francisco 's colorful neighborhoods or explore the many streets of Chinatown. And when you work up an appetite in a city know for its cuisine, the Zingari Ristorante, located onsite, is a Northern Italian feast for the taste buds. Fully experience fine dining, theater and shopping in San Francisco at our luxurious retreat in the exciting City by the Bay-a San Francisco getaway perfect for romance, leisure and business travel. ... more   less 
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Also Known As:
Donatello Hotel San Francisco
Donatello San Francisco

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