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“Good choice if in town for 48 hours!!”
4 of 5 bubbles Review of The Donatello

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The Donatello
Ranked #42 of 227 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Athens, Greece
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good choice if in town for 48 hours!!”
4 of 5 bubbles Reviewed 22 March 2014 via mobile

Stayed at The Donatello for the weekend and was a great choice. Conveniently located, very clean and friendly staff, this hotel, is a great choice if you are spending a weekend in SF!! The room are spacious, and the beds are very comfortable. I would definitely stay here again in my next visit.

Stayed March 2014, travelled with friends
Helpful?
1 Thank Peter T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheDonatello, Guest Relations Manager at The Donatello, responded to this review, 28 March 2014
Dear Traveler,
Thank you for taking the time in sharing your experience on TripAdvisor.
We are glad to hear that you've enjoyed your stay with us. We are also delighted that you mentioned the beds to be comfortable and the rooms are spacious. Thank you for the nice review. We are looking forward to having you again at the Donatello on your next visit to San Francisco.

Sincerely,
Chris Magsakay, Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,533 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (448)
Date | Rating
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English first
Melbourne, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 18 March 2014

Lovely hotel in a good location.The room was enormous and oh so comfortable. Room was spotlessly clean and housekeeping responded quickly if we needed anything.Nice breakfast items served daily.We really enjoyed our trip.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank thomasandrew417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheDonatello, Guest Relations Manager at The Donatello, responded to this review, 28 March 2014
Dear Traveler,
Thank you for taking the time in sharing your experience on TripAdvisor.
We are glad to hear that you've enjoyed your stay with us and found comfort in our rooms. We are always looking for opportunity to make every guest’s stay a memorable one. Please let us know if there are opportunities to make your stay better in the future. We hope to serve you again in the near future.

Sincerely,
Chris Magsakay, Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bordeaux, France
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed 15 March 2014

I just returned from a 3 night stay in the Donatello Hotel. The rooms are spacious and clean but if you are on the street side, you can forget to sleep. Extremely noisy until 4:00 am with people partying. On my last night I had to call security as there was a party at 11:00 pm in the room next to mine. I have to stay that they were very prompt and immediately stopped the party. On top of it all, no breakfast there, you will need to go somewhere else.

Room Tip: Do not choose a room on the street
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicocha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheDonatello, Guest Relations Manager at The Donatello, responded to this review, 16 March 2014
Nicocha,
Thank you for taking the time in sharing your experience on TripAdvisor.
We are very sorry about the loud noise from your neighbors. We know it is important to feel completely relaxed when on vacation and this provided a major inconvenience. We are glad that our security associates were able to assess the issue. Please feel free to reach out to the manager during your stay if this occurs in the future.
Regarding breakfast options, a continental breakfast is offered through room service. We would gladly recommend a sit-down breakfast place within walking distance on your next visit with us.

Sincerely,
Chris Magsakay, Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 13 March 2014

Check-in was quick, thanks to the friendly front-desk. We stayed on the 8th floor and the room we had was a studio with a king-size bed. It even had a small couch with leg rest that faced the TV, which I thought was nice; one of those simple pleasures that I appreciated. The top floor is the "Clubhouse" which has access to any of its hotel guests. Unfortunately, we didn't have enough time to lounge on that floor, which seemed to have good views and a work-out room.

It might be a little pricey, but we give kudos for its central location in the city.

Room Tip: - Parking is $28 for 24-hours - Central location: walking distance to early morning and late night...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank theavidtourist07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheDonatello, Guest Relations Manager at The Donatello, responded to this review, 28 March 2014
Dear Traveler,
Thank you for taking the time in sharing your experience on TripAdvisor.
We are glad to hear that you've enjoyed your stay with us and made use of the Club Lounge on the top floor. This common area for our guest is a sanctuary after a full day of exploring in the city. We are looking forward to having you again at the Donatello on your next visit to San Francisco.

Sincerely,
Chris Magsakay, Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Panama City, Panama
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 10 March 2014

This is a great downtown-type hotel, a few blocks away from Union Square Park. There are many shops and restaurants within walking distance.

Clean, spacious and comfortable rooms with a TV in the bathroom! (unfortunately our's in room 711 was malfunctioning and did not get fixed in time while we were there). Our family of four was accomodated very comfortably with a king size bed and a large fold-out sofa bed, with plenty of space left to move around.

A very elegant hotel, but do not expect luxurious amenities. For example, it does not have a pool and the gym was well-equipped, but small and cramped.

There is free Wi-Fi included. Parking is $30 per day, at the hotel garage.
Cannot comment on the food and restaurant facilities because we did not use them.

Very happy with our experience at the Donatello and would definitely stay there again if visiting San Francisco!

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jaykit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheDonatello, Guest Relations Manager at The Donatello, responded to this review, 28 March 2014
Dear Traveler,
Thank you for taking the time in sharing your experience on TripAdvisor.
We are glad to hear that you've enjoyed your stay with us despite some issues with the TV in the bathroom. We are always looking for opportunity to make every guest’s stay a memorable one. We are looking forward to having you again at the Donatello on your next visit to San Francisco.

Sincerely,
Chris Magsakay, Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delray Beach, Florida
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 3 March 2014 via mobile

We visited the hotel in Feb The hotel is right in the center of evertthing.The staff was friendly and helpful. The club on the top floor was a bonus where hot drinks were served. I would definitely recommend this hotel to anyone whi gets the opportunity to stay here.

Stayed February 2014, travelled as a couple
Helpful?
2 Thank jessiedeluxe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheDonatello, Guest Relations Manager at The Donatello, responded to this review, 28 March 2014
Dear Neil,
Thank you for taking the time in sharing your experience on TripAdvisor.
We are glad to hear that you've enjoyed your stay with us and made use of the Club Lounge on the top floor. This common area for our guest is a sanctuary after a full day of exploring in the city. Thank you once again for the nice review and the mention of our friendly and helpful staff. We look forward to your next visit to our lovely city.

Sincerely,
Chris Magsakay, Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 2 March 2014

The hotel was lovely - particularly liked their extra details such as the TV in the bathroom. The only thing missing is a swimming pool but with so much to do in San Francisco we probably wouldn't have had time to use it anyway. Location is ideal for shopping though I think we should have done some more research on dining nearby before we arrived. Would definitely stay here again.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheDonatello, Guest Relations Manager at The Donatello, responded to this review, 5 March 2014
Thank you for taking the time in sharing your experience on TripAdvisor.
We are glad to hear that you have enjoyed your stay and found the TV in the bathrooms lovely. Other guests have reported that they are spending more time in the bathroom than usual... but do like that option especially if they want to watch something different from the rest of their travel companions. With so much to do in the area, a swimming pool is not in demand but you can get a day pass at CLUBOne which is half a block on Mason St. They have an indoor swimming pool as an option if needed.
We appreciate your nice review and we hope to see you again at the Donatello on your next visit to San Francisco.

Sincerely,
Chris Magsakay, Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Donatello

Property: The Donatello
Address: 501 Post Street, cross street - Mason Street, San Francisco, CA 94102-1228
Phone Number:
Region: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#25 Family Hotel in San Francisco
#29 Romantic Hotel in San Francisco
#30 Green Hotel in San Francisco
#54 Business Hotel in San Francisco
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — The Donatello 3.5*
Number of rooms: 94
Official Description (provided by the hotel):
FIVE-TIME WINNER OF THE CERTIFICATE OF EXCELLENCE! Located in the heart of San Francisco's fashionable shopping and theater district by Union Square is the spacious Donatello. Settle into tastefully appointed rooms and enjoy the top floor fitness center, with a whirlpool spa and private saunas, which provides the perfect retreat after a day exploring the city. You can take a cable car up and down San Francisco 's colorful neighborhoods or explore the many streets of Chinatown. And when you work up an appetite in a city know for its cuisine, the Zingari Ristorante, located onsite, is a Northern Italian feast for the taste buds. Fully experience fine dining, theater and shopping in San Francisco at our luxurious retreat in the exciting City by the Bay-a San Francisco getaway perfect for romance, leisure and business travel. ... more   less 
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Also Known As:
Donatello Hotel San Francisco
Donatello San Francisco

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