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“No Hot Water” 3 of 5 bubbles
Review of The Donatello

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The Donatello
Ranked #40 of 227 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Reno, Nevada
Level Contributor
3 reviews
3 hotel reviews
“No Hot Water”
3 of 5 bubbles Reviewed 6 April 2014

Let me start by saying that the location was good, the room clean and large and staff was friendly. However, after having cold to luke warm showers and a tub that did not drain, it seems to put a damper on everything else. I did call the front desk about the issues and maintance did come immediately. The drainage issue was fixed, but the hot water issue was not. I was told that the boilers would be checked and that I would be up-dated on the problem. I never heard from the staff again. Also tried to use the suana. Spent at least an hour waiting for it to heat up without success. No hot showers in the dressing room either. I was asked about my stay at check-out and I stated that I did not have hot water for my entire stay and all I got was "oh so sorry." Would comped parking fees be asking too much for the inconvenience?

  • Stayed March 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Mkl66-03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheDonatello, Guest Relations Manager at The Donatello, responded to this review, 7 April 2014
Dear Traveler,
Thank you for taking the time in sharing your experience on TripAdvisor.
We are sorry to hear that you've experienced some hot water issues during your stay with us. We had some challenges with the boiler and were waiting on some parts to fix it. The Guest Services Agent who checked you out did mention to compensate you for the inconvenience but the reservation was already under the parking package program. I'd be more than happy to discuss the incident further so we can make it right for you.

Sincerely,
Chris Magsakay - Guest Services Manager
chris.magsakay@wyn.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,512 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (445)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
La Mesa, California
Level Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 27 March 2014 via mobile

The room was good size with up to date amenities. Even though our room was on the street, the street noise was mostly tolerable. If possible request a room off the street. Staff was kind and friendly. This hotel is part of a timeshare. We used this as part of our timeshare exchange. Good location and near many restaurants and Union Square. Well appointed room with updated TVs, robes and pillows.

Stayed March 2014, travelled on business
Helpful?
Thank BeckyGR619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montrose, CA
Level Contributor
78 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 bubbles Reviewed 27 March 2014

This has become my favorite hotel to stay at in San Francisco. There are few hotels in the city that offer rooms that are a substantial size and with the service that the Donatello offers, for the price they charge, which this trip was under $200 a night. This hotel is great value. Not only are the rooms large, they are comfortable and have great amenities. The fridge, microwave, coffee maker and glasses, cups, plates, utensils are a nice touch if you get take-out or decide to breakfast in your room. This obviously saves money on eating every meal out, which can be expensive in San Fran. This time we asked for a high floor and were placed on the 9th floor on the quiet side of the hotel and there was no street noise. The bed, as usual, was great and so comfy. I love the set up of the room with the ample work space, the sitting area and the dressing area by the bathroom. We stayed for five nights this time and it was wonderful. We will be back again.

Room Tip: Ask for a room on the "quiet side" away from the main streets.
See more room tips
  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank smacthayer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carrickfergus, United Kingdom
Level Contributor
71 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 24 March 2014

Stayed here last July 2013. Was unsure what to expect as reviews were mostly for the hotel and not the club on the higher floors. We were pleasantly surprised. Good sized room with seating area, small bathroom but the most luxurious bed sheets ever! Clubhouse on the top floor was good for a cuppa at the start or end of the day with views over the city. Staff all very pleasant. Lovely hotel right in the heart of the city. Loved biking the Golden Gate Bridge, over to beautiful Sausalito, had lunch and back on the ferry, brilliant day.

  • Stayed July 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Julie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheDonatello, Guest Relations Manager at The Donatello, responded to this review, 28 March 2014
Dear Julie,
Thank you for taking the time in sharing your experience on TripAdvisor.
We are glad to hear that you've enjoyed your stay with us and found everything to your liking... From our spacious rooms; bed sheets; our pleasant staff and the Club Lounge on the top floor. We can't thank you enough. We hope to see you again on your next visit.

Sincerely,
Chris Magsakay, Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Athens, Greece
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 22 March 2014 via mobile

Stayed at The Donatello for the weekend and was a great choice. Conveniently located, very clean and friendly staff, this hotel, is a great choice if you are spending a weekend in SF!! The room are spacious, and the beds are very comfortable. I would definitely stay here again in my next visit.

Stayed March 2014, travelled with friends
Helpful?
1 Thank Peter T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheDonatello, Guest Relations Manager at The Donatello, responded to this review, 28 March 2014
Dear Traveler,
Thank you for taking the time in sharing your experience on TripAdvisor.
We are glad to hear that you've enjoyed your stay with us. We are also delighted that you mentioned the beds to be comfortable and the rooms are spacious. Thank you for the nice review. We are looking forward to having you again at the Donatello on your next visit to San Francisco.

Sincerely,
Chris Magsakay, Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 18 March 2014

Lovely hotel in a good location.The room was enormous and oh so comfortable. Room was spotlessly clean and housekeeping responded quickly if we needed anything.Nice breakfast items served daily.We really enjoyed our trip.

  • Stayed October 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank thomasandrew417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheDonatello, Guest Relations Manager at The Donatello, responded to this review, 28 March 2014
Dear Traveler,
Thank you for taking the time in sharing your experience on TripAdvisor.
We are glad to hear that you've enjoyed your stay with us and found comfort in our rooms. We are always looking for opportunity to make every guest’s stay a memorable one. Please let us know if there are opportunities to make your stay better in the future. We hope to serve you again in the near future.

Sincerely,
Chris Magsakay, Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bordeaux, France
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed 15 March 2014

I just returned from a 3 night stay in the Donatello Hotel. The rooms are spacious and clean but if you are on the street side, you can forget to sleep. Extremely noisy until 4:00 am with people partying. On my last night I had to call security as there was a party at 11:00 pm in the room next to mine. I have to stay that they were very prompt and immediately stopped the party. On top of it all, no breakfast there, you will need to go somewhere else.

Room Tip: Do not choose a room on the street
See more room tips
  • Stayed March 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Nicocha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheDonatello, Guest Relations Manager at The Donatello, responded to this review, 16 March 2014
Nicocha,
Thank you for taking the time in sharing your experience on TripAdvisor.
We are very sorry about the loud noise from your neighbors. We know it is important to feel completely relaxed when on vacation and this provided a major inconvenience. We are glad that our security associates were able to assess the issue. Please feel free to reach out to the manager during your stay if this occurs in the future.
Regarding breakfast options, a continental breakfast is offered through room service. We would gladly recommend a sit-down breakfast place within walking distance on your next visit with us.

Sincerely,
Chris Magsakay, Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Donatello

Property: The Donatello
Address: 501 Post Street, cross street - Mason Street, San Francisco, CA 94102-1228
Phone Number:
Region: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#25 Family Hotel in San Francisco
#29 Green Hotel in San Francisco
#29 Romantic Hotel in San Francisco
#54 Business Hotel in San Francisco
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — The Donatello 3.5*
Number of rooms: 94
Official Description (provided by the hotel):
FIVE-TIME WINNER OF THE CERTIFICATE OF EXCELLENCE! Located in the heart of San Francisco's fashionable shopping and theater district by Union Square is the spacious Donatello. Settle into tastefully appointed rooms and enjoy the top floor fitness center, with a whirlpool spa and private saunas, which provides the perfect retreat after a day exploring the city. You can take a cable car up and down San Francisco 's colorful neighborhoods or explore the many streets of Chinatown. And when you work up an appetite in a city know for its cuisine, the Zingari Ristorante, located onsite, is a Northern Italian feast for the taste buds. Fully experience fine dining, theater and shopping in San Francisco at our luxurious retreat in the exciting City by the Bay-a San Francisco getaway perfect for romance, leisure and business travel. ... more   less 
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Also Known As:
Donatello Hotel San Francisco
Donatello San Francisco

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