We arrived an hour too early for check in and were directed to wait on the top floor area. We were greeted by Christopher (Concierge) who was quite chatty. My husband went down at check in time to be told roo. Wasn't ready and to check back in 15 mins, to which he asked them to ring up Andes us know. Thirty minutes we hadn't heard anything and my OH asked the concierge to ring down. He then said they had rang up but as he couldn't see us he didn't do anything!! Not a good start.
The room was ok but with a dreadful view of dirty back area. We also had noise from the outside AC power unit.
We stayed for four nights and every day something was 'missing' from housekeeping, towels, glasses, etc etc. Turn down service wears around 6.30 pm which was a little early to say the least.
No breakfast service here and we didn't eat on site for evening meals.
Location was good which was it's redeeming factor for us. Perhaps we would have been better in the hotel rooms.
- Official Description (provided by the hotel):
- FIVE-TIME WINNER OF THE CERTIFICATE OF EXCELLENCE! Located in the heart of San Francisco's fashionable shopping and theater district by Union Square is the spacious Donatello. Settle into tastefully appointed rooms and enjoy the top floor fitness center, with a whirlpool spa and private saunas, which provides the perfect retreat after a day exploring the city. You can take a cable car up and down San Francisco 's colorful neighborhoods or explore the many streets of Chinatown. And when you work up an appetite in a city know for its cuisine, the Zingari Ristorante, located onsite, is a Northern Italian feast for the taste buds. Fully experience fine dining, theater and shopping in San Francisco at our luxurious retreat in the exciting City by the Bay-a San Francisco getaway perfect for romance, leisure and business travel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TravelClick, Agoda, Booking.com, Odigeo, Hotels.com, TravelUp and Priceline so you can book your The Donatello reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Donatello Hotel San Francisco
- Donatello San Francisco