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“Brilliant rooms”
Review of The Donatello

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The Donatello
Ranked #40 of 231 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Reviewed 24 July 2014

We booked the Club Donatella without knowing it was different form the Hotel. It entitles you to the club floor with free drinks. Another added bonus was free wifi in the rooms and a paper every morning. We were pleased with the rate for a city centre 4 star hotel but the service and room size was definitely 5 star! There is also an excellent Italian restaurant on the first floor. Highly recommended

  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank IanlorScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris M, Guest Relations Manager at The Donatello, responded to this reviewResponded 24 August 2014

Dear Traveler,
Thank you for the kind words. We will share these with Club Donatello and also with The Donatello staff. We are glad to hear you enjoyed your stay and found the Club level and service staff to your liking. Again, thank you for reaching out and we look forward to your next visit.

Sincerely,
Chris Magsakay, Guest Services Manager

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Reviewed 22 July 2014

I wasn't disappointed again by the room, the rate and the staff. However, since my last visit, Shell has taken over the management and the whole "owner welcome" is a bit over the top. Once we checked in it seemed like we had to speak to them vs. would you like to. We were there for business and told the representative that we weren't interested and I didn't have time to sit in on a presentation. The last time we stayed there was on an exchange from a timeshare we own via interval international and we explained that to the them. I am not " timeshare adverse" but once we said we weren't interested it seems liked we were dismissed. Shame really. This is a nice property- convenient location, well maintained and really is a great place to stay in the city. They need to chill on the pushy timeshare presentation or many people, myself included will look elsewhere when we visit the city by the bay. Honestly, I would give it a 5 rating except for that.

Room Tip: We love the front - feels like and sounds like Manhattan- if you need quiet, ask for the back of the...
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  • Stayed: July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank minimikey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris M, Front Office Manager at The Donatello, responded to this reviewResponded 5 August 2014

Dear Traveller,
Thank you for taking the time in posting your review here on TripAdvisor.
We are glad that you came back to stay with us and enjoyed your stay again. We are always delighted when return guests are back. I do hope the invitation to the timeshare presentation didn't take away from the overall experience of your stay.
We hope to see you again on your next visit to San Francisco!

Sincerely,
Chris Magsakay - Guest Services Manager

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Reviewed 19 July 2014

Just off Union, but very quiet. Staff are considerate, attentive and genuine. This is a 5 star hotel without any pretence. The rooms were immaculate and very impressive. Look for Club Donatello, which is the top of the hotel, you might get a better price.

Room Tip: Look for CLUB Donatello
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  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank lexgd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheDonatello, Front Office Manager at The Donatello, responded to this reviewResponded 22 July 2014

Dear Traveler, Thank you for sharing your review on TripAdvisor. We are glad to hear you enjoyed your stay at the Donatello. Thank you for your kind words, I will be sure to share them with the team. We hope to see you again on your next trip to San Francisco! Sincerely, Steven McCabe, Assistant Guest Services Manager

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Reviewed 19 July 2014

Hotel is centrally situated by Union Square, the centre of downtown San Francisco. Shoppers heaven as it is near all. The room was great, big clean and a very comfortable bed. Large tv. Staff very helpful, free wifi in your room and newspaper under your door every morning. Would not hesitate to come back to this hotel!!

Room Tip: we had a superior king suite
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Ian_Maclaren23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheDonatello, Front Office Manager at The Donatello, responded to this reviewResponded 22 July 2014

Dear Ian, Thank you for sharing your review on TripAdvisor. We are glad to hear you enjoyed your stay at the Donatello. Thank you for your kind words!. We look forward to seeing you again on your next trip to San Francisco! Sincerely, Steven McCabe, Assistant Guest Services Manager

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Reviewed 15 July 2014

I searched online for hours to find a hotel in the right area of town with the accomodations and good reputation that I wanted. My son and I were visitng the city to look at a grad school. I found it all at the Donatello. It's centrally located in a safe area and close to all transportation. Chinatown and Little Italy are walkable from here. The Wharf is close. The staff made us feel at home immediately and were able to help us with anything we needed. They directed us to some of their favorite restaurants which were great. The rooms were clean and well appointed with up-to-date furnishings and beds. Even the sofa pull out was nice. Be sure to bring a light jacket and some good walking shoes. We'll be back and stay here again!

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
3  Thank BelindaSt_Augustine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheDonatello, Front Office Manager at The Donatello, responded to this reviewResponded 22 July 2014

Dear Traveler, Thank you for sharing your review on TripAdvisor. We are glad to hear you enjoyed your stay at the Donatello. Thank you for your kind words and i'm glad to hear you liked the location of the hotel. We hope to see you again on your next trip to San Francisco! Sincerely, Steven McCabe, Assistant Guest Services Manager

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Reviewed 14 July 2014

We went by tripadvisor ratings and we're not disappointed in our choice of hotel. Everything about the hotel was excellent and above expectations.

The hotel is a bit pricey but in range to similar hotels in the vicinity. The other 2 hotels I have used in San Francisco in the past were quoting similar rates and were vastly inferior.

The hotel lobby isn't much to look at and that may create a negative first impression but this is definitely a case for not judging a book by its cover. The rooms are tastefully done and have ample space. Everything was a breeze and we have no reason to complaint for the 2 nights we spent here. We didn't using the dining service so cant judge that but lots of options around the hotel (Our breakfasts were at Pinecrest on Mason/ Geary). We used the concierge level for coffee and the views and that too didn't disappoint.

Would definitely recommend others to use the hotel and return here on our next trip.

  • Stayed: June 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank Rohan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheDonatello, Front Office Manager at The Donatello, responded to this reviewResponded 22 July 2014

Dear Traveler, Thank you for sharing your review on TripAdvisor. We are glad to hear you enjoyed your stay at the Donatello. I'm glad to hear you took advantage of our complimentary amenities offered in our Club level. We hope to see you again on your next trip to San Francisco! Sincerely, Steven McCabe, Assistant Guest Services Manager

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Reviewed 13 July 2014

If you are looking for a hotel in a great location with spacious rooms, the Donatello is it. The hotel is within a few blocks of Union Square. It has on-site parking (for a fee) and a wonderful Italian restaurant with a bar. The bar has live Jazz music nightly. The happy hour drinks and half-price appetizers make it the place to hang out in the evening.

The rooms are quite spacious for San Francisco. The Donatello is also a timeshare, and timeshare units typically have more space to accommodate those staying in town for week. The king bed was quite comfortable. The room had a work desk, a couch, and a kitchenette. It is my top choice when I have to stay in San Francisco.

Room Tip: I've stayed here a few times and all rooms seem to be good. It is San Francisco, so you will her...
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  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Service
Thank DigitalRabbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheDonatello, Front Office Manager at The Donatello, responded to this reviewResponded 22 July 2014

Dear Traveler, Thank you for sharing your review on TripAdvisor. We are glad to hear you enjoyed your stay at the Donatello. I'm glad to hear you liked the room and the on-site restaurant. We hope to see you again on your next trip to San Francisco! Sincerely, Steven McCabe, Assistant Guest Services Manager

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Additional Information about The Donatello

Address: 501 Post Street, cross street - Mason Street, San Francisco, CA 94102-1228
Phone Number:
Region: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#15 Family Hotel in San Francisco
#29 Romantic Hotel in San Francisco
#30 Green Hotel in San Francisco
#54 Business Hotel in San Francisco
Price Range: £137 - £356 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Donatello 3.5*
Number of rooms: 94
Official Description (provided by the hotel):
FIVE-TIME WINNER OF THE CERTIFICATE OF EXCELLENCE! Located in the heart of San Francisco's fashionable shopping and theater district by Union Square is the spacious Donatello. Settle into tastefully appointed rooms and enjoy the top floor fitness center, with a whirlpool spa and private saunas, which provides the perfect retreat after a day exploring the city. You can take a cable car up and down San Francisco 's colorful neighborhoods or explore the many streets of Chinatown. And when you work up an appetite in a city know for its cuisine, the Zingari Ristorante, located onsite, is a Northern Italian feast for the taste buds. Fully experience fine dining, theater and shopping in San Francisco at our luxurious retreat in the exciting City by the Bay-a San Francisco getaway perfect for romance, leisure and business travel. ... more   less 
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Also Known As:
Donatello Hotel San Francisco
Donatello San Francisco

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