Recently stayed here for the first 3 nights of our honeymoon before moving on to Yosemite. The hotel is great. Swift check in on arrival. We were allocated a recently refurbished exterior view room. Only downfall is that the walls are so thin you can hear a pin drop. This wasn't good on 2 of the nights when slightly jetlagged, trying to sleep when the guests in the room next door came back drunk and were very loud and kept slamming their door. If you get quiet neighbours then it won't be a problem. We were just unlucky.
Great location at the top of Nob Hill. Right turn out of the hotel and a 30 minute walk to pier 39. Left turn out of the hotel and a 15 minute walk to Union Square. Did not use facilities at the hotel so cannot comment on them. Stupidly we had not pre booked tickets to Alcatraz and asked concierge to get some for us. We did not realise the Alcatraz ferries get so booked up in the peak season and were advised it would be very unlikely to get any. Somehow or another wonderful Charlotte managed to get us a couple of tickets to also include the hope on hop off bus tickets. Thank you so much for all your help Charlotte it really made our trip!