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“Worst hotel I have ever stayed in....”

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Fairmont San Francisco
Ranked #21 of 229 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Worst hotel I have ever stayed in....”
Reviewed 23 August 2014

I booked for one night..and apparently making any kind of noise results in them asking you to leave..yes we were a little loud and we would have kept it down if asked, a simple warning would have sufficed however no...they asked us to leave with no where else to go. I consider myself a reasonable person and have never been treated as badly as I have at this poor excuse for a hotel...
Aside from this the room was small not that clean and not what you'd expect from the lobby or exterior.
As a result I will set foot in this hotel again in my life.
Honestly the worst experience of my life...DO NOT STAY HERE....

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (650)
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Toronto
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 August 2014

We booked this hotel expecting a five star hotel and what we got was hardly a four star. In fact, this would have been the worst four star hotel I have ever stayed in. We stayed there for four nights in August 2014. Paying almost $600 per night, we got a VERY small room that had a weird smell. Here are some of the major disappointments:
1. The ottoman in the room had several obvious stains
2. The bath tub was very old
3. There wasn't enough drawer for organizing our cloths. Almost all storage spaces were filled with snack and beverages that were for sale.
4. I couldn't find a trash can in the bedroom.
5. The concierge were not friendly at all.

Any pros? The neighborhood is very nice. You can't get eateries and cafes close by but if you walk for 5-10 minutes you get to areas with a lot of options.
Some people might find the decoration of the lobby interesting. The lobby felt like you are in castle, not necessarily my taste.

Overall, I couldn't have been more disappointed with Fairmont.

Room Tip: Our room was in the "tower" and we didn't have a good view. From my room I could see t...
See more room tips
Green Features: They didn't have a recycle bin in the room. They had a sign that towels left on the rack will be reused.
  • Stayed August 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Golbaghali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monroe
1 review
Reviewed 22 August 2014

Your Review
I love the fairmont properties. They Are always great!! From checking in to getting my room upgraded at no additional fee. The room was awesome!! And the VIEWS!! You can't even imagine. Tnx


  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Napatrip2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSF, Online Marketing Manager at Fairmont San Francisco, responded to this review, 27 August 2014
Thank you for your kind words and for being such a loyal Fairmont guest! We're thrilled to hear we lived up to your expectations and you found the room excellent. Thanks again.
Sincerely,
Lucas Schumacher
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 4 Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 22 August 2014

We only stayed one night but the service was outstanding and the location was walking distance to everywhere. It's a Fairmont exactly what I expect ! Located in Nob Hill which made walking to Downtown so easy.

  • Stayed May 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Runskier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSF, Online Marketing Manager at Fairmont San Francisco, responded to this review, 25 August 2014
Thank you for commenting on your recent stay with us. I'm very pleased you had such a nice stay with us and your girlfriends. Thanks again and we look forward to welcoming you again in the future.
Sincerely,
Lucas Schumacher
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The Netherlands
Level 4 Contributor
42 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 22 August 2014 via mobile

We were a little disappointed in our stay at The Fairmont. It is a classic hotel with a beautiful lobby. The room was ok, but a little over dated. It is all ok, but price quality is not good. Two examples. You have to pay for Wifi, that really surprised us. We had to go to the conciërge for toilet paper, not worth 5 stars. The service is ok, but again you do not have the feeling that the staff is really happy with your visit. It looks to me that it is too easy to have the hotel full in this period of the year. Our view was good. The walk up hill was a very good excercise.

Stayed August 2014, travelled as a couple
Helpful?
Thank OlgaandJan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSF, Online Marketing Manager at Fairmont San Francisco, responded to this review, 25 August 2014
Thank you for commenting on your recent stay with us. I'm sorry you didn't feel the hotel was up to your standards. We strive to provide all guests with excellent service and value, so I apologize we didn't live up to that for you. I'm surprised to hear you found the room design to be dated. We've recently completed a complete renovation and the feedback has been very positive. One thing to note; members of our Fairmont President's Club loyalty program receive complimentary wifi so I apologize if you weren't made aware of that fact. Thanks again and we hope to welcome you again in the future.
Sincerely,
Lucas Schumacher
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nederland, Texas
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 August 2014

We stayed for 5 days and had an excellent stay. Dominick at the concierge desk was over the top helpful! He went above and beyond to help guide in the right direction with out plans. Very nice hotel. Rooms were very comfortable and clean. Great staff!

  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Jennifer L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSF, Online Marketing Manager at Fairmont San Francisco, responded to this review, 25 August 2014
Thank you for your kind words about the hotel. I'm pleased you had such a nice visit and received such excellent service. Thanks again and we look forward to hosting you again in the future.
Sincerely,
Lucas Schumacher
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sun Valley
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 August 2014

I felt the front desk staff had an attitude and are unconcerned about
inconveniencing guests. It also seemed as if the front desk staff was fairly new at their position and not really knowledgeable. To say the least it was frustrating.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Sophia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairmont San Francisco

Property: Fairmont San Francisco
Address: 950 Mason Street, San Francisco, CA 94108-6000
Phone Number:
Region: United States > California > San Francisco > Nob Hill
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#7 Spa Hotel in San Francisco
#9 Business Hotel in San Francisco
#10 Romantic Hotel in San Francisco
#13 Family Hotel in San Francisco
#15 Luxury Hotel in San Francisco
#21 Green Hotel in San Francisco
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Fairmont San Francisco 5*
Number of rooms: 592
Official Description (provided by the hotel):
World-renowned, Fairmont San Francisco hotel presents an awe-inspiring picture of historic San Francisco. The grandeur of the hotel coupled with its reputation for impeccable service promises a truly memorable experience. Known for turning moments into memories for leisure and business travelers alike this luxury San Francisco hotel has been host to some of the most influential meetings and events, breathtaking weddings and personalized special occasions of the century. Fairmont San Francisco hotel provides accommodations that are a testament to luxury with 592 individually furnished and decorated guest rooms. The 62 elegant suites offer impressive views of the City and Bay. The hotel combines classic ambience with modern amenities. For business travelers, Fairmont San Francisco hotel accommodations features include a spacious work desk, multi-line telephone with voice-mail and High Speed Internet Access. Each of the hotel's spacious guest rooms and suites have been elegantly updated including flat screen TVs, luxury linen ensembles and pillow top beds. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Fairmont Hotels, Booking.com, Odigeo, Agoda, Expedia, Ctrip TA, TripOnline SA, Hotels.com, Ebookers, Evoline ltd, Cancelon, HotelQuickly and getaroom.com so you can book your Fairmont San Francisco reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Fairmont San Francisco Hotel San Francisco
Fairmont Hotel San Francisco
San Francisco Fairmont

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