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Reviewed 4 March 2014

I found this hotel on TripAdvisor--thanks to all the great reviews, and I'd like to add mine to the SATISFIED CUSTOMER list. Top in every way: clean, helpful staff, good location,nice Aveda products, tasty and healthy continental breakfast with good hours, and hey, who doesn't like some complimentary wine in the afternoon! Would not hesitate to stay here again.

  • Stayed: February 2014, travelled as a couple
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4  Thank AnnC C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2014 via mobile

I stayed here while I was in town for the RSA Conference. The staff was professional and super polite. They accommodated an early check in and even upgraded my room to the 6th floor before I got there.

The continental breakfast was good and the cookies in the evening were fresh made and delicious.

The hotel is small and on the older side, but was very clean and well maintained. Despite being just outside Union Square and only having single pane windows, the noise wasn't all that bad. Just be prepared for the trumpeter that plays until around 11 PM every night in US.

I highly recommend this little gem if you are in town for some sightseeing as the location is ideal. It was a short walk to the cable car and the shopping on Post St is high end.

Stayed: February 2014, travelled on business
Thank Heath H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IAUSManager, General Manager at The Inn at Union Square - A Greystone Hotel, responded to this reviewResponded 5 March 2014

Dear Heath H,
We appreciate you taking the time to review us on Tripadvisor and for sharing how you enjoyed your stay during your recent business trip to San Francisco. From our clean and well-maintained rooms to our complimentary breakfast and fresh baked cookies each evening, we strive to provide everything our guests need to have an exceptional stay. We look forward to welcoming you back soon.

At your service,
Norbert Mede
General Manager
Inn at Union Square

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2014

Arrived at hotel after a really bad day- and first thing I heard was that they were serving complimentary wine at hotel! It turned out to be a great experience with hotel owner personally pouring the wine and great variety of people all over the world! Hotel is really comfy, clean and super helpful staff! Good location. I will definitely stay there during my next visit and highly recommend for perfect stay!

  • Stayed: March 2014, travelled on business
    • Value
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1  Thank Merit906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IAUSManager, General Manager at The Inn at Union Square - A Greystone Hotel, responded to this reviewResponded 3 March 2014

Dear Guest,
Thank you so much for your kind comments. We are so happy to hear how your experience at our Inn turned your bad day into a good one. From our comfy rooms and Evening Wine Receptions to our helpful and attentive staff, the Inn at Union Square is here to serve your needs. We look forward to your next visit.

At your service,
Norbert Mede
General Manager
Inn at Union Square

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Reviewed 28 February 2014

This hotel is definitely worth a look.  The staff was very courteous and helpful. Rooms are nicely kept and well furnished. Included breakfast consisted of muffins, pecan rolls, cereal choices, coffee, a number of teas, bagels and bread for toast. Complementary wine and cheese in the evening was a nice surprise. The location is close to all attractions in San Francisco.

Stayed: February 2014, travelled as a couple
1  Thank almar5156
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2014

Exceptional service - each and every staff member is welcoming, friendly and helpful. You're really well taken care of: daily newspapers, breakfasts, coffee/tea/bottled water, freshly-baked cookies, fruit, cheese & wine. I had a queen bedroom with separate sitting room, but there are also cosy parlours to relax in. From a seasoned traveller who's stayed at many hotels - I definitely recommend The Inn at Union Square. Would love to return.

Room Tip: Get the one with a sitting room!
  • Stayed: February 2014, travelled on business
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1  Thank Janine_TC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IAUSManager, General Manager at The Inn at Union Square - A Greystone Hotel, responded to this reviewResponded 3 March 2014

Dear Janine_TC,
It was our pleasure to have you as our guest and we are grateful for the kind comments. We truly set out to create a home away from home for all our visitors. We are pleased to hear how you enjoyed the little extras we provide from complimentary newspapers and fresh baked cookies to our complimentary breakfast and evening wine hour. We look forward to the opportunity to serve you again when travels return you to San Francisco

At your service,
Norbert Mede
General Manager
Inn at Union Square

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