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“Best Hotel (Inn) Experience in Years!”

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The Inn at Union Square - A Greystone Hotel
Ranked #4 of 229 Hotels in San Francisco
Certificate of Excellence
GreenLeadersBronze level
Reviewed 28 March 2014

We had only a one night stay in Feb. with not much knowledge of the city and we felt so welcomed from the moment we stepped in. The wine tasting with snacks was very good and before leaving for dinner we could smell the cookies baking. We arrived back to the hotel late and happily there were a few cookies left to enjoy! We checked out in the morning (they did offer us later check-out) but we were excited to see as much of the city we could before flying out in the evening. They kept our bags safe after check out, arranged transportation to the airport and invited us to come back at any time if we needed a rest or to partake of the wine tasting. All staff was exceptional and extremely helpful with directions as to how to navigate the city. We had a great time!
I do not understand the lesser reviews of this Inn. Our room did have climate control, there was no noise (perhaps we were sheltered per location?) the room was very clean and comfortable, and the meeting of other people in the common areas was pleasurable. This was truly an Inn… striving to make your stay homey and pleasurable. We loved it and will definitely book here upon return… don’t need to try out anything else.
Inn at Union Square… you are awesome and thank you for such a wonderful experience in the short time we had in your city!
Bill & Cheryl Holmes

  • Stayed: February 2014, travelled with family
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Thank Cheryl H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IAUSManager, General Manager at The Inn at Union Square - A Greystone Hotel, responded to this reviewResponded 31 March 2014

Dear Mr. and Mrs. Holmes,
At the Inn at Union Square, we think our guests are "awesome" and truly enjoy taking personal care of each of our visitors. We appreciate your 5-star review and your kind comments regarding your stay. We are glad to hear how you enjoyed meeting other guests, your clean, comfortable room, our fresh baked cookies and our evening wine hour. We hope to have the opportunity to serve you again soon on your next trip to San Francisco.

At your service,
Norbert Mede
General Manager
Inn at Union Square

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Reviewed 28 March 2014

I've never bothered to review a hotel before, but I have to say that this place is great. The room was comfortable and clean and tastefully decorated, and it was quiet on the fifth floor. The staff were all friendly and super accommodating--basically excellent service. Ken at the front desk was especially welcoming and helpful.

  • Stayed: January 2014, travelled as a couple
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Thank Will L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2014

Anne knew who we were before I showed her my confirmation. The service, friendliness and helpfulness by the entire staff was more than I could have expected. I highly recommend this hotel to anyone who is tired of being just another guest at a huge hotel.

  • Stayed: March 2014, travelled with family
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2  Thank paulshaftsbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IAUSManager, General Manager at The Inn at Union Square - A Greystone Hotel, responded to this reviewResponded 28 March 2014

Dear Guest,
We appreciate your feedback and are pleased to hear how Ann and the rest of the staff enhanced your visit to the Inn at Union Square. As a boutique hotel, we enjoy providing each guest the attention and service needed to have an exceptional stay in San Francisco. We look forward to your return.

At your service,
Norbert Mede
General Manager
Inn at Union Square

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Reviewed 25 March 2014

We stayed here for 6 nights as part of our honeymoon in the USA last October. From our initial emails with the hotel when making the booking, the replies from Anne were very friendly, helpful and personal which was what made us choose this hotel for our special trip over the other big, chain hotels in the Union Square area. All members of staff we encountered were equally friendly and warm.
The hotel is quite different to the usual touristy hotels and had lots of added character whilst still being in the heart of Union Square. Our room was a decent size, very comfortable with lovely decor and there was complimentary champagne and chocolates waiting for us on arrival in celebration of our marriage and honeymoon which was a lovely touch. The bathroom was very small and hot! – and the bedroom was also very warm as we were stayed during a particularly hot week (temp was around 28C most of week) so some nights were a little muggy in the room.
One other thing I would like to note to the hotel was that the breakfast buffet was not refilled in the mornings if something ran out but it wasn’t a big deal as I nipped to another floor. We were more than happy with our choice of hotel though and we were very sad to leave.
The hotel is very centrally located, just a short walk to many major shops, the cable car, buses and Powell Street station for the BART to and from the airport. We would happily stay here again and recommend to others visiting San Francisco.

  • Stayed: October 2013, travelled as a couple
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2  Thank kat-liz10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IAUSManager, General Manager at The Inn at Union Square - A Greystone Hotel, responded to this reviewResponded 28 March 2014

Dear Guest,
Thank you for your kind comments and for spending a part of your honeymoon with us. Our staff takes great pride in providing each guest with personalized, friendly service and on behalf of Ann and the rest of the team, we hope to have the pleasure of serving you again in the near future. We're thrilled you enjoyed our central, Union Square location as well as our comfortable guestrooms and charming decor. We do apologize if the room was a little warm and if the breakfast buffet was not fully stocked for you. We will work to correct these items post haste.

At your service,
Norbert Mede
General Manager
Inn at Union Square

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Reviewed 20 March 2014

I love this hotel.

The Inn has so many great features I don't know where to start. First the location! Fabulous. Right next to Mortons, and just a stones throw from Union Square the Inn is very is in a very convenient spot, and despite it's centeral location the rooms were very quiet. I had the windows open and heard some street car noises as I got ready in the morning, but I found it rather charming.

The staff was very friendly, warm and accomodating. They wished me well each morning and when I returned in the evening they asked how my day went and sincerly carried on coversatoins with me. Additionally the Inn Keeper, Wayne, was very engaging and warm.
The continental breakfast was great! Hard boiled eggs, cereals, fruits, juices, coffee, apple cider and hot chocolate- a great spread! The evening wine hour was even better. Deli meats and cheeses, and delicious wines, I was very impressed, and the hospitality didn't stop there -each evening fresh bottles of water, a print out of the next days weather, and chocolates were hand delivered to the room. Then there were the fresh baked cookies in the evening before bed.
And the free news paper delivery service in the morning.

Additionally- the internet was fast, the rooms were cozy and modern, the beds were inviting and comfortable, there were amazing robes in the closet!

I cannot say enough good things about this hotel, it was the best place I have ever stayed in San Francisco.

  • Stayed: March 2014, travelled on business
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2  Thank Amanda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IAUSManager, General Manager at The Inn at Union Square - A Greystone Hotel, responded to this reviewResponded 21 March 2014

Dear Amanda T,
We sincerely appreciate your kind comments and accolades of both our amenities and our attentive staff. We are glad to hear how our little extras such as our complimentary breakfast, evening wine hour, turndown service and the fresh baked cookies each evening enhanced your visit to San Francisco. As you noted, our location just off Union Square is central to so many of the cities attractions and very convenient. We're pleased you enjoyed our complimentary high speed wireless internet and our comfortable and updated guest rooms. We hope to have the pleasure of serving you again in the near future

At your service,
Norbert Mede
General Manage
Inn at Union Square

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Reviewed 19 March 2014

I've stayed here for several years and I always receive a lovely warm welcome back and I'm treated like an old friend.

I know all the staff, Anne, Wayne, Kendrick, Omar and they're all superb and very professional. As I get older I get more tired of traveling but after 8 years this place always feels like home from home.

If you want personal, genuinely attentive service in a homely environment. Then this is the place.

  • Stayed: March 2014, travelled on business
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2  Thank Thomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IAUSManager, General Manager at The Inn at Union Square - A Greystone Hotel, responded to this reviewResponded 21 March 2014

Dear Thomas M,
We appreciate your kind words and your continued support of the Inn at Union Square. Our staff takes great pride in treating our guests like family and ensuring you are well taken care of during your visit. On behalf of Ann, Omar, Wayne, Ken and the rest of our staff, we look forward to welcoming you back soon.

At your service,
Norbert Mede
General Manager
Inn at Union Square

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Reviewed 16 March 2014

What a great little hotel - absolutely everyone was kind and helpful and professional. Room was clean and wonderful. Bed was comfy. Location perfect …..breakfast was great - eggs, granola, yogurt, coffee, etc.

  • Stayed: March 2014, travelled with family
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2  Thank Robin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IAUSManager, General Manager at The Inn at Union Square - A Greystone Hotel, responded to this reviewResponded 17 March 2014

Dear Robin T,
We appreciate your kind comments and your patronage. We are so glad you enjoyed your visit, especially our kind staff, clean rooms, comfortable beds and our complimentary breakfast. We look forward to your return.

At your service,
Norbert Mede
General Manager
Inn at Union Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Inn at Union Square - A Greystone Hotel

Address: 440 Post St, San Francisco, CA 94102
Phone Number:
Region: United States > California > San Francisco > Union Square
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
#3 Romantic Hotel in San Francisco
#3 Business Hotel in San Francisco
#4 Family Hotel in San Francisco
#48 Green Hotel in San Francisco
Price Range: £155 - £1,055 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Inn at Union Square - A Greystone Hotel 3.5*
Number of rooms: 30
Official Description (provided by the hotel):
The Inn at Union Square is a stylish San Francisco hotel retreat away from the crowds, but in the center of it all. Located in the heart of Union Square, guests of our boutique hotel can experience the exceptional variety of things to do in San Francisco. Enjoy pleasantly-appointed guest rooms, complimentary Continental breakfast, an evening cheese and wine reception, a business center and access to a fitness facility. ... more   less 
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Also Known As:
The Inn At Union Square Hotel San Francisco
Hotel At Union Square
At Union Square Hotel

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