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The Inn at Union Square - A Greystone Hotel
Ranked #5 of 230 Hotels in San Francisco
Certificate of Excellence
GreenLeadersBronze level
Reviewed 23 June 2014

Our room was beautiful and comfortable, and we could easily walk to any means of public transportation. Great restaurants and shopping right out the front door! The hotel staff is unsurpassed, they are friendly, knowledgable, and so willing to help! Every restaurant recommendation was perfect for us, they were tailored to our requests of atmosphere, type of food, and dress.

The very best part, into opinion, is the nightly manager's reception where each night we met others from around the world and shared what we did and received tips for the next day. We thoroughly enjoyed this very international and intercontinental experience. Fresh baked cookies are placed on each floor in the evening, and tea, hot chocolate, and hot cider are always available.

The only area that wasn't 100% perfect would be the bathroom, it's small and gets very hot. Because this is a historic building that can't be helped, and it is definitely not a big issue.

Personalized service, beautiful and comfortable room, wonderful people--make your reservation, you won't regret it!

  • Stayed: June 2014
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5  Thank KarenFrPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IAUSManager, General Manager at The Inn at Union Square - A Greystone Hotel, responded to this reviewResponded 24 June 2014

Dear GuKarenFrPA,
We sincerely appreciate your kind comments as well as your feedback regarding the bathroom heat. We will definitely look into finding a solution to this issue for you and future guests. Other than that, we're glad to read that you enjoyed our friendly and personalized service, great Union Square location and comfortable rooms. We are also happy our restaurant recommendations hit the mark for you.

We hope to have the pleasure of providing you exceptional service again in the not too distant future.

At your service,
Norbert Mede
General Manager
Inn at Union Square

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610 - 616 of 1,705 reviews

Reviewed 21 June 2014

I stayed for 4 nights. My main purpose was shopping, so I could not have picked a better location than that!!.
My room was a corner one, on the 5th floor, it was specious enough (I traveled by myself), the bed was very comfortable, sheets were luxurious, plenty of pillows, and same goes for the towels.
Bathroom was always very clean, sparkling white, and felt new.
The hotel has no lobby, room service etc, but staff is friendly and helpful.
Overall, be aware that it is a small place, with no feel or services of the bigger hotels, but it offers a great location, and a good amount of comfort.

  • Stayed: May 2014, travelled solo
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4  Thank Ruraam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2014

this is a wonderful, small, boutique style hotel. Great hospitality and location. Very clean, comfortable and all around lovely experience. Ann, Omar and Joseph made us feel most welcomed and special. They went out of their way to make our stay special and memorable. Nice clear rooms and hotel. Turn down service with little chocolates, nice light breakfast, wine and cheese in the evenings. Couldn't ask for more! I absolutely loved our stay. You can't go wrong staying here. Highly recommended. They even surprised us with a bottle of champagne to help us celebrate a special occasion. We will definitely stay here again. There is not air conditioning in the hotel, but it was not needed. Windows open for a lovely breeze and there are fans if needed.

Room Tip: We stayed in room 504. No view from the room, but very quiet and decorated nicely.
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  • Stayed: June 2014, travelled as a couple
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6  Thank Darlene143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IAUSManager, General Manager at The Inn at Union Square - A Greystone Hotel, responded to this reviewResponded 20 June 2014

Dear Darlene143,
Thank you for the great 5-star review! We are so pleased to hear how you enjoyed your visit to the Inn at Union Square, especially our great hospitality and central location, our clean and comfortable rooms, and our complimentary extras such as breakfast and evening wine and appetizers. On behalf of Omar, Joseph, Ann and the rest of our staff, we await your return and the opportunity to provide exceptional service to you once again.

At your service,
Norbert Mede
General Manager
Inn at Union Square

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Reviewed 17 June 2014

. Excellent hospitality given by a very professional team. . Each floor has s a living room for breakfast, have a coffee, read, chat, etc. Very charm and original. Highly recomiended. Crearly a great option in San Francisco. I'm sure you'll enjoy!! Guillermo

  • Stayed: June 2014, travelled as a couple
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1  Thank Guillermo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2014

Found this amazing hotel on Trip Advisor and the recommendations were right on target. Location was great near Union Square, shopping, restaurants and cable cars. Much classier than the big chains...the king deluxe room was good size, comfortable beds, very clean and well stocked with towels and Aveda products. They served breakfast goodies in the morning and wine & cheese etc. in late afternoon. Bottled water in the rooms....no Marriott charge for that either. Best of all was the staff...absolutely everyone was warm, friendly and helpful. Ann at the front desk could be Anne from Green Gables as she was absolutely the best...need to figure out the best way to get to Pacifica for a wedding on the beach...she will take care of it or anything else your San Francisco heart needs. Top it off with chocolate turndown service.

Room Tip: 404 was a good room
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  • Stayed: June 2014, travelled with family
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4  Thank SusieD1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IAUSManager, General Manager at The Inn at Union Square - A Greystone Hotel, responded to this reviewResponded 18 June 2014

Dear Guest,
Thank you very much for the kind words and for choosing the Inn at Union Square for your accommodation needs while in San Francisco. We are pleased that you enjoyed our complimentary (correct, no extra hotel chain fees) amenities such as continental breakfast, wine hour, bottled water and turndown service as well as our clean and comfortable rooms. On behalf of Ann (of Green Gables) and the rest of our dedicated and friendly staff, we hope to have the pleasure of serving you again soon.

At your service,
Norbert Mede
General Manager
Inn at Union Square

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Reviewed 14 June 2014

We were touring San Francisco for four days. This hotel was fantastic. It's in the heart of everything, the room was comfortable and clean, and the staff very welcoming. We really enjoyed our stay here. The bed was comfortable and the bathroom clean and stocked. There is no A/C (you don't need it), but they provided a fantastic tower fan, in addition to the ceiling fan. The breakfast was always good and the coffee was Peet's and strong. (We often do not like coffee at hotels, because it's weak and poor quality.) The staff was very helpful and welcoming. Everything was enjoyable. We'd definitely stay here again.

  • Stayed: March 2014, travelled as a couple
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1  Thank raeumlich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IAUSManager, General Manager at The Inn at Union Square - A Greystone Hotel, responded to this reviewResponded 16 June 2014

Dear Guest,
Thank you for your kind words and for staying as our guest at the Inn at Union Square. We are glad to hear that you enjoyed our clean rooms with a comfortable bed, our friendly and welcoming staff as well as our central and convenient location in the center of everything. We look forward to your return and to having the opportunity to serve you again.

At your service,
Norbert Mede
General Manager
Inn at Union Square

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2014

We booked our stay with the inn based on previous reviews. We were not disappointed! Upon arrival we were greeted with assistance in bringing our bags to the room. Walking in our room it felt inviting and spacious. The bed was super comfortable. The bathroom was immaculate and huge as was the shower. The big closet made it easy to unpack and hang clothes rather than living out of a suitcase. Breakfast offerings in the morning include toast, bagels, muffins, fresh fruit, cereal- plenty to choose from to help get you out the door. The wine and cheese for happy hour are nice added touches that you wouldn't get in a name brand hotel. There is a daily fee for parking but with access to your car at all times - it was worth the fee. As past reviewers have mentioned- the hotel is in a great location and steps away from cable cars and bus stops. Absolutely recommend to those looking for a comfortable, relaxing stay in San Francisco.

Stayed: June 2014, travelled as a couple
1  Thank jazzyag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Inn at Union Square - A Greystone Hotel

Address: 440 Post St, San Francisco, CA 94102-1502
Phone Number:
Region: United States > California > San Francisco > Union Square
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
#3 Romantic Hotel in San Francisco
#3 Business Hotel in San Francisco
#48 Green Hotel in San Francisco
Price Range: £165 - £296 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Inn at Union Square - A Greystone Hotel 3.5*
Number of rooms: 30
Official Description (provided by the hotel):
The Inn at Union Square is a stylish San Francisco hotel retreat away from the crowds, but in the center of it all. Located in the heart of Union Square, guests of our boutique hotel can experience the exceptional variety of things to do in San Francisco. Enjoy pleasantly-appointed guest rooms, complimentary Continental breakfast, an evening cheese and wine reception, a business center and access to a fitness facility. ... more   less 
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Also Known As:
The Inn At Union Square Hotel San Francisco
Hotel At Union Square
At Union Square Hotel

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