I Loved the old style of the hotel and the junior suite was a great room, wonderful view! We liked it so much we asked to stay another night with the man working the front desk that evening when we arrived back at the hotel Thursday night at about 11pm. When we asked he told us we could extend for the same price and just to call down anytime before noon the next day to let them know. We woke up and were excited to stay another night at the Majestic. I called down at about 9am the next morning to confirm that we wanted to stay a second night. It was a different man working now and he told me we could stay but for a higher rate. When I told him about the gentleman the night before telling me we could stay for the same price he said he did not know who it was working and and it did not matter!... He told me I should have done it then.... What kind of service is that??.... I was told I had til NOON the next day. I have worked many years in customer service and this was unprofessional, Instead of arguing with me about the rate which was I was told prior, it should have been honored. Unfortunatley this expirence left a bad taste in my mouth, when I truly did enjoy the hotel itself. Not a big deal but something to mention, I was charged $13 room service gratuity without being told, so we had tipped cash on top of that. When I asked about the charge when seeing it on my bill, the "manager" who was checking us out literally smirked at the other employee. Not worth fighting with these guys on your vacation. Loved the hotel but customer service is huge in my eyes and it was very disappointing.
- Official Description (provided by the hotel):
- The Hotel Majestic known for its enchanting romantic décor is a popular choice among visitors traveling to San Francisco. This classic European-inspired boutique hotel is just a short ten blocks away from the Union Square shops and restaurants of Downtown. Located in the Pacific Heights neighborhood, our quiet surroundings offer a conveniently located romantic escape from the many noises of Downtown San Francisco. It survived the Great Earthquake of 1906 and is rich with history, Edwardian architecture, and even ghost stories. At this boutique hotel in San Francisco, travel back in time, to the turn of the century! With royal bedding draped over the four-poster beds, plush carpeting, soft seating, accent furnishings, and beautiful artwork we aspire to provide only the best for our guests! Our bathrooms are just as unique as our guest rooms! Magenta marbled wash basins, brass faucets, extra large mirrors, antique decorative lighting, textured wall coverings, and of course claw-foot tubs with full-length goose neck showers to preserve the glamour of the Majestic. Recently renovated with modern comforts, all our guestrooms are equipped with flat screen televisions with premium channels, complimentary Wi-Fi, elevated pillow top beds with soft duvet covers and cool pillows, a snack basket and honor bar for purchase, hairdryer, electronic safe, iron and ironing boards, bath robes are just the standard amenities that come in each guest room! ... more less
- Reservation Options:
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- Also Known As:
- Majestic Hotel San Francisco
- Majestic San Francisco