Positive: The staff here is excellent. The front desk gets the visit off to a good start and the general manager is amazing. Everyone is friendly, professional, and genuinely wants you to have a nice stay. They go out of their way to help, which is admirable given how busy this location can be.
Neutral: The rooms are nice. Not stunning, but certainly stylish and well-maintained.
Negative: Walls are thin, so voices can be heard easily. Connecting rooms are particular prone to noises that detract slightly from privacy.
Elite benefits: Politely recognized and benefits delivered.
The bottom line is that if you want a reliably good stay, this JW is certainly reliable. I want to give this hotel five stars because of the staff and service, but the rooms don't quite reach to five-star levels.
- Official Description (provided by the hotel):
- Discover luxury in a recently remodeled guestroom at JW Marriott San Francisco Union Square, a hotel in downtown San Francisco, California situated near the best shopping in Union Square. We're also moments from AT&T Park, Chinatown the Financial District. ... more less
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- Also Known As:
- Jw Marriott San Francisco Union Square Hotel San Francisco
- San Francisco Jw Marriott
- Marriott San Francisco
- San Francisco Marriott
- Pan Pacific Hotel San Francisco