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“Good quality but nothing exciting” 4 of 5 bubbles
Review of JW Marriott San Francisco Union Square

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JW Marriott San Francisco Union Square
Ranked #62 of 227 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Roswell, Georgia
Level Contributor
464 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 241 helpful votes
“Good quality but nothing exciting”
4 of 5 bubbles Reviewed 9 July 2014

I stayed here 10 years ago when it was a different brand and there have not been too many upgrades. Check in was efficient if a bit slow. Part of my floor/ carpet was soaking wet, I reported it yet nothing was done. Someone must have dumped a bucket of water, at least that is what I hope. The room was clean and well maintained and with the notable exception of wet socks no surprises.

  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank Fritz_the_1st
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,731 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (351)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Parker, Colorado, United States
Level Contributor
162 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 8 July 2014

This is one of the best Marriott properties that I have stayed in. The entire staff was extremely friendly. The hotel was very clean. The service was excellent. The restaurant and bar created a really nice place to get out of the room. Too bad it was on business or I could have enjoyed it much more. We did have to pay a corkage fee in main area to open our own bottles of wine but it was a great place to eat as well!

Room Tip: Get a high floor on the east or west side of the hotel.
See more room tips
Green Features: This hotel was green and did a good job with creating an environmentally friendly place to stay.
  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank JimCrypto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 7 July 2014

I stayed at this hotel for only one night but it was an excellent experience. I received a very warm and courteous welcome from the front desk; the room was large and well appointed and the ironing board and iron came in useful, saving on a press of my suit. Although my room did not have a great view, the location is good and convenient to Union Square. Breakfast was enjoyable with cheerful and speedy service, a wide choice of good quality food and represented good value for the area. Overall a sound choice and excellent value for money. Heartily recommended.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
205 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed 6 July 2014

Great location, within walking distance to shopping, restaurants, etc. If you don't mind a little exercise you can walk to Chinatown, Little Italy and even Wharf area , but if you don't want the exercise the bus lines are close.
We really enjoyed Sony Holland and her husband, they play in the bar/restaurant area several nites a week.
The hotel itself is everything you would expect from an upscale establishment. We will return next year when we visit SF again.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Joseph B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 6 July 2014

This is truly an outstanding hotel. It has a breathtaking few--inside the hotel--when you look down at the floors below--as well as a great view of the city on the upper floors. The concierge was friendly and helpful and they really made you feel welcome.

Room Tip: I recommend the upper levels for the better view and the fun elevator ride.
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  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank iLiveForVacay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
73 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 6 July 2014

Have stayed twice in 6 months at this hotel for business. Clean, spacious room with place to work and relax. Gym is good and downstairs bar great for people watching. Right in Union Square, close to ferry building and convention center. Great choice to be right in the middle of everything.

  • Stayed April 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Michele V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
florida
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 5 July 2014

This is a city hotel in a great location just one block from Union Square. Many nearby restaurants, cafés, bars and shops. 21 floors with lobby, bar and restaurant on the third level. Several rooms for meetings and small business groups. Happy hours with live music Wednesday to Fridays are greet for a relaxing time with a glass of wine or drink before going out to dinner. Good size rooms at the JW quality level. 4 fast glass elevators at the center of a tall beautiful atrium were all the floors hallways open to. Well equipped modern fitness center. Good breakfast buffet for $29. Also a la carte. Valet parking $56 a day. We will be happy to stay again at this hotel.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Fg82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about JW Marriott San Francisco Union Square

Property: JW Marriott San Francisco Union Square
Address: 515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
Region: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#32 Business Hotel in San Francisco
#35 Romantic Hotel in San Francisco
#35 Luxury Hotel in San Francisco
#37 Green Hotel in San Francisco
#51 Family Hotel in San Francisco
Price Range (Based on Average Rates): £££
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
Number of rooms: 337
Reservation Options:
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Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco

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