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“I really really enjoyed the comforts of this hotel” 5 of 5 bubbles
Review of The Westin St. Francis San Francisco on Union Square

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The Westin St. Francis San Francisco on Union Square
Ranked #75 of 227 Hotels in San Francisco
GreenLeadersBronze level
Level Contributor
3 reviews
“I really really enjoyed the comforts of this hotel”
5 of 5 bubbles Reviewed 13 August 2014 via mobile

Honestly, I don't know where to begin. Our check-in was very smooth and efficient. Our room had a great view and it was very clean. We had a very soft bed which was perfect for us. The lobby host, Marichu Alvarez, was always asking if there was something she can do to help. I felt like I was treated like a king. We always stay at the Westin St. Francis when we go to San Francisco and I would recommend it to anyone traveling there.

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank thomas m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review, 14 August 2014
Thank you for your loyalty to Starwood and the Westin St. Francis. I am thrilled to hear you enjoyed your time with us and especially enjoyed the exceptional service provided by Ms. Marichu! She is a wonderful asset to our team and we are so grateful to have her! We look forward to welcoming you back again soon.
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5,235 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Verona, Wisconsin
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 12 August 2014

This was the hotel for the conference I attended. It was easy to get to and from the conference rooms. The elevators confused people - you had to swipe your room card and then select your floor before entering the elevator. It took some getting used to. The room was quiet and clean. I was in the old part of the hotel, which meant high ceilings and a bit more charm. There was a bit of outside noise but I don't imagine you can escape that. The staff were uniformly friendly and courteous. We used the concierge several times and got good advice. The temperature in the conference rooms was perfect, which is a rarity for conferences. The sound system was quite good, too. The lobby and conference rooms were quite beautiful.

  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank JeffWI2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review, 14 August 2014
Thank you for choosing the Westin St. Francis and for taking the time to share your experience with us. Being in the prime Union Square location, our unique elevator system was designed as a means of security for our guests. I am pleased to hear you enjoyed your stay with us and found our staff to be helpful and courteous. We look forward to seeing you again soon!
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Thatcham, United Kingdom
Level Contributor
75 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 11 August 2014 via mobile

Great place to stay. Clean, spacious, excellent service, great bar. Good coffee. Pay a little more for rooms in the old part overlooking the square. Bed linen crisp, white and feels quality. Downsides - could be considered pricey, took ages to get hot water -at least 30 seconds :-), only one robe in the room and despite asking for another none arrived.
Woukd I go again? Yes, tomorrow! An awesome hotel - Stay here if you can when in SF.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank VacatEd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review, 14 August 2014
Thank you for choosing the Westin St. Francis and for sharing your kind compliments with us. I am happy to hear you enjoyed your stay and we look forward to seeing you again soon! Be well.
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London, United Kingdom
Level Contributor
110 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 11 August 2014

This was the start of our 2 weeks trip in California and we spend 4 nights on their 30th floor.
Absolutely perfect and we got what we had booked.
A quality experience, excellent bedding, very spacious accommodation....what more to say, it was a perfect start to our trip.

Room Tip: Book their rooms in the towers and ask for 30th floor.
See more room tips
  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank UKguest_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review, 14 August 2014
Thank you for choosing the Westin St. Francis for your 4 night stay in San Francisco! I am happy to know you had a wonderful experience with us and we look forward to welcoming you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
La Quinta, California
Level Contributor
57 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed 10 August 2014

After reading several reviews, I was clear to specify a room in the towers and was not disappointed.
At first I was somewhat dismayed not to have a view (12th floor Tower) however shielded by the main hotel provided noise abatement. Traveling with my teenage son for an appointment at one of the consulate's for a VISA, the location was excellent despite the BART construction. Union Square is in the hub of activity, a short few blocks from the financial district, a bus (38) outside the hotel doors delivers you to Pacific Heights, a cable car to Knob Hill, a short walk to the Ferry Building or a Bart ride to SFO. Theaters are on either side of the hotel, ACT, Curran & SF Playhouse. Major shopping hub, Neiman Marcus, Barneys,Nordstrom, Saks, Tiffany, Prada, Valentino and wait for it...Goyard located in the hotel lobby.
Having lived in San Francisco and now returning as a visitor, I appreciated that the grandeur of the St Francis was intact while the rooms were comfortably updated. Service was very good and accommodating. Major complaint wifi is not complimentary except for the Lobby (I am a SPG guest) and the pillows were not down. Housekeeper left me a handwritten thank you note!

Room Tip: I preferred the updated tower rooms.
See more room tips
Green Features: Not aware of environmentally friendly practices except for the recycling bin located in the room.
  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank WhatIKnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review, 14 August 2014
Thank you for choosing the Westin St. Francis and for sharing your feedback with us! I am happy to know you had a wonderful time while staying with us and that you appreciate the small, personal touches just as much as we do! We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Netherlands
Level Contributor
55 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 10 August 2014

The Westin is really part of San Francisco history....built during the gold rush, survived earthquakes, hosted many celebrities over the years. Excellently situated right in Union Square. We stayed in the tower (30th Floor) for the view, which was great. Quiet. Only real complaint was the breakfast (in the Oak Room) which at $140 (incl tip) for a family of 4 including tip is appalling value for what was mediocre quality food. We subsequently skipped in-house breakfast and went to Lori's Diner across the street for food that was twice as good but cost half as much.

Room Tip: Tower for view
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  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
Thank Poorty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review, 14 August 2014
Thank you for choosing the Westin St. Francis and for taking the time to share your feedback with us. I regret we were unable to meet your expectations as far as breakfast options but am happy to know you enjoyed your overall stay. We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
53 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 10 August 2014

Lovely architecture, and located on Union Square with so many stores, restaurants and entertainment around; it made our stay a fabulous one. The square was just being decorated for Christmas and there was music every night at the park, with a little bit of chill air, and children ice skating, it was full of holiday spirit.
The hotel is great, service was supreme, the rooms are spacious, and the bedding was top notch. We spend lots of time at the Clock bar working on our laptops and the ambiance was great, with great cocktails and music :).

Oh! ...The Bourbon Steak, great, great cuisine.

  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review, 14 August 2014
Thank you for choosing the Westin St. Francis and for sharing your experience with us. I would have to agree that the hotel, as well as the Union Square location is exceptionally magical especially around the holiday season! I am pleased to know you enjoyed your stay with us, as well as the Bourbon Steak and Clock Bar outlets of the hotel and we look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin St. Francis San Francisco on Union Square

Property: The Westin St. Francis San Francisco on Union Square
Address: 335 Powell Street, Union Square, San Francisco, CA 94102-1804
Phone Number:
Region: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#42 Luxury Hotel in San Francisco
#53 Family Hotel in San Francisco
#58 Green Hotel in San Francisco
#60 Business Hotel in San Francisco
#73 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Westin St. Francis San Francisco on Union Square 4*
Number of rooms: 1195
Official Description (provided by the hotel):
More than just a hotel, The Westin St. Francis is a destination where you can unwind and be pampered by attentive, world-class service. As the only hotel located on Union Square, we are celebrated for our historic Magneta Grandfather Clock, a popular gathering place for generations of travelers, as well as our commitment to guest renewal and relaxation. Explore this legendary landmark, which has drawn locals and visitors for more than a century with our distinguished service and through the timeless refrain "Meet me under the clock!" Inside our warm and welcoming San Francisco luxury hotel, marble columns, ornate balconies, and intricate woodwork transport guests back to the elegance of yesteryear. Yet these magnificent appointments are balanced by modern, groundbreaking amenities including the revolutionary Heavenly Bed, our Starwood Preferred Guest rewards program, and employees dedicated to making you feel at home. Book one of our downtown San Francisco hotel rooms and discover the allure of the city's most charismatic and vital setting. ... more   less 
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Also Known As:
The Westin St. Francis Hotel San Francisco
Westin St Francis
Westin San Francisco
Westin Hotel San Francisco
San Francisco Westin

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