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“Excellent downtown hotel in SFO”

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The Westin St. Francis San Francisco on Union Square
Ranked #68 of 229 Hotels in San Francisco
GreenLeadersBronze level
Toronto, Canada
Level 6 Contributor
125 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Excellent downtown hotel in SFO”
Reviewed 29 August 2014

Truly Westin service. Most optimally located business and family hotel in downtown SFO. Courteous staff and good services including the Hertz in the lobby.
Convenient for looking for dining and meal spots along the union square and also using the tram.

Room Tip: Choose the rooms in the Older tower versus the new tower. They are larger and quieter.
See more room tips
  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank P P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review, 2 September 2014
Thank you for choosing the Westin St. Francis during your time in San Francisco and for your kind compliments. I am pleased to know you enjoyed your stay with us and look forward to your return in the near future. Be well.
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5,520 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,328)
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Boston
Level 4 Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 29 August 2014

We stayed in the older part of the hotel and had a great experience.

Pros:
Excellent location if you want to be near shops/Union Sq.
Trolley Cars stop at front door.
Big room (corner on 11th floor was perfect for us!).
Cons:
Super busy when you walked out front door (need to play "frogger" to get to taxi)
Heavenly Bed needs update, our pillows were filled with a weird material that felt like popcorn, not feathers(?)
Our robe was used one time and maids took and never returned the rest of the week we were there.
Heavenly Shower needed more water pressure.
Far from Fisherman's Warf and Pier 39.

Stayed August 2014, travelled with family
Helpful?
1 Thank k_forristall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review, 2 September 2014
Thank you for choosing the Westin St. Francis and for sharing your feedback with us. I regret to hear of your housekeeping issues but am pleased to know you enjoyed your overall stay. We look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 August 2014

The best location! and very elegant hotel. We stayed there 8 days and had a great experience.
We had a corner room in the Landmark building and the space was really good, there a classic rooms but very elegant and comfortable.
The only thing is that the person that helped us at the check in was a little bit rude when we asked for a not connected room, it wasn't the kind of service that I will expect for this hotel, but beside this detail everything was really good. Also the Concierge were really helpful even before we arrive to SF, they helped us to book tours.
I will stay there again!

  • Stayed August 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank L T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review, 2 September 2014
Thank you for choosing the Westin St. Francis and your sharing your kind review with us. We look forward to welcoming you back the next time you are in San Francisco. Be well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cancun, Mexico
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 August 2014

I know that some may some of the rooms may need updated, but you're staying in a historical building with the charm of an age gone by. For me, this is the hotel to stay at in San Francisco. The experience of walking out onto Union Square is one of my favorite experiences in the world.

Room Tip: It is best to upgrade here to a higher floor to get the full experience
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank RJ_Travelers2Go
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review, 2 September 2014
Thank you for choosing the Westin St. Francis and for your kind words. We pride ourselves of the captivating historic charm, here at the Westin St. Francis. I am happy to know you enjoyed it as well and could not agree more that walking out of the hotel onto bustling Union Square is quite an experience!
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New York City, New York
Level 4 Contributor
28 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 August 2014

The Westin St. Francis is right on Union Square which is where all of the fancy stores and tourists stay.

Our room was really nice and spacious. I didn't really see what all the talk about the 'Heavenly Shower' was about but that's okay. My only complaint is that the plumbing would make a lot of noise during the night - enough to wake me up. Every time someone in the room next to us or above us would flush their toilet, the pipes would bang and noise in our walls.

The building itself is beautiful and historic.

A nice place to stay in the heart of the action.

Room Tip: Rooms in the new section are nice.
See more room tips
Green Features: The Westin offered a $5 voucher if you chose not to have your room cleaned, bed made, replaced the towels, etc. We did not take them up on the offer but it was nice to have the option.
  • Stayed August 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review, 2 September 2014
Thank you for choosing the Westin St. Francis and for sharing your experience with us. I am happy to know you enjoyed the historic charm of the hotel and had an overall pleasant stay in the heart of San Francisco. We look forward to welcoming you back again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 4 Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 28 August 2014

I enjoyed my stay here - the location is excellent and close to everything and I had a pretty large room and bathroom. However, I was staying in the old part of the hotel which, quite frankly, needs an update badly. The room looked OK and the chandelier in the room was very nice but there was a musty odour, discoloured carpets and old bathroom fixtures. Also, the room was not sound proof at all and the noise from the traffic, cable cars and the live entertainment was easily heard - and it was quite noisy at times. I did like the environmentally friendly nature of the the hotel with recycling bins and the ability to opt out of housekeeping (with a $5 voucher to spend on meals as well). Also, all the staff I encountered were lovely but with a substandard room, no free wifi and the noise issues, I'm not sure if I would stay here again.

Green Features: Very impressed with the effort made to be more environmentally friendly than most other hotels - well done.
  • Stayed August 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Helen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review, 29 August 2014
Thank you for choosing the Westin St. Francis and for sharing your feedback with us. I am happy to inform you that we will begin a refresh project of our guest rooms in the Landmark building very shortly. I am most pleased to know that you otherwise enjoyed your stay and found our staff to be very friendly and helpful. We look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco
Level 5 Contributor
61 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 27 August 2014 via mobile

I'm a Bay Area native, have always wanted to stay here and finally got the chance. The location and history are fantastic. But sadly, room maintenance is at the bottom of their priority list. The old wing, which is the only place to stay, was sad, dank and warn. The upside is that I probably spent more time eating/drinking in Union Square and looking at my room from the outside rather than the inside. Overall, if you're staying in SF (and you should!), you can do much better than the St Francis (and you should! )

Stayed August 2014, travelled on business
Helpful?
1 Thank vagabiztravlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review, 29 August 2014
Thank you for choosing the Westin St. Francis and for your feedback. I am pleased to inform you that we will shortly be moving into a refresh of our guest rooms in our Landmark building. We are very excited for this project and we very much look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin St. Francis San Francisco on Union Square

Property: The Westin St. Francis San Francisco on Union Square
Address: 335 Powell Street, Union Square, San Francisco, CA 94102-1804
Phone Number:
Region: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#38 Luxury Hotel in San Francisco
#53 Family Hotel in San Francisco
#57 Green Hotel in San Francisco
#60 Business Hotel in San Francisco
#73 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Westin St. Francis San Francisco on Union Square 4*
Number of rooms: 1195
Official Description (provided by the hotel):
More than just a hotel, The Westin St. Francis is a destination where you can unwind and be pampered by attentive, world-class service. As the only hotel located on Union Square, we are celebrated for our historic Magneta Grandfather Clock, a popular gathering place for generations of travelers, as well as our commitment to guest renewal and relaxation. Explore this legendary landmark, which has drawn locals and visitors for more than a century with our distinguished service and through the timeless refrain "Meet me under the clock!" Inside our warm and welcoming San Francisco luxury hotel, marble columns, ornate balconies, and intricate woodwork transport guests back to the elegance of yesteryear. Yet these magnificent appointments are balanced by modern, groundbreaking amenities including the revolutionary Heavenly Bed, our Starwood Preferred Guest rewards program, and employees dedicated to making you feel at home. Book one of our downtown San Francisco hotel rooms and discover the allure of the city's most charismatic and vital setting. ... more   less 
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Also Known As:
The Westin St. Francis Hotel San Francisco
Westin St Francis
Westin San Francisco
Westin Hotel San Francisco
San Francisco Westin

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