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“Excellent location, poor service”
Review of Hotel Triton

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Hotel Triton
Ranked #69 of 228 Hotels in San Francisco
Certificate of Excellence
GreenLeadersBronze level
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Excellent location, poor service”
Reviewed 24 September 2013

Excellent location, only a few steps from union square and all its shops, right in front of the chinatown gate.
The cleaning staff was great, but the staff from the lobby not friendly at all.
It´s a boutique hotel so you expect that people from the lobby at least salute you on your way in and out (and there are no other people around). No helping attitude at all.
The wifi connection was really bad and had to reconect from time to time because it collapsed.
The romos where ok, for a short stay, not big, clean bathroom, very bad pillows though. The air conditioner didn´t quite work, but it wasn´t that hot so it wasn´t a big problem.
There are lots of restaurants just a few steps from the hotel.
overall, good but needs improvement.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fmob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Triton415, General Manager at Hotel Triton, responded to this review, 25 September 2013
Hello Fmob ~ thank you for sharing your experience with us. I am happy to hear that you enjoyed your stay although please let me apologize for the poor service you received from our Front Office staff. This is truly disappointing, my hope is that you won't let this keep you from thinking of us in the future. With that said, if your plans ever bring you back to the city please reach out to me. It would be my pleasure to assist you personally.

I hope to hear from you,
Antonio Flores
General Manager
antonio.flores@hoteltriton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (324)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Helsinki, Finland
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 September 2013

Colorful hotel in a great location with an attractive price. Complimentary wine on afternoons in a relaxing lobby. Bicycles free to rent. Very good gym. Amazing French restaurant Cafe Claude just around the corner.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank sinimarianna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Triton415, General Manager at Hotel Triton, responded to this review, 24 September 2013
Hi sinimarianna ~ thanks for the awesome review! I'm so happy to hear that you enjoyed your stay with us. Don't stay away too long!

Till next time,
Antonio Flores
General Manager
antonio.flores@hoteltriton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 September 2013

Excellent service, fun hotel and conveniently located! The eclectic rooms were on brand with the "fun and colorful" style of the hotel. They offer complimentary morning coffee and have a wine reception from 5-6 in the lobby each night. Conveniently located next to the China Town Gate and a few blocks from Union Square, the location is amazing and surprisingly quiet in the evenings! MANY restaurant choices close.

The price was a little high, but the location really was quite convenient. The rooms aren’t spacious, but you don’t really need that when you plan to be out and about exploring the city.

Beds were comfortable, rooms were decorated very well, and I loved the chalkboard they included in the room as part of the décor. They don't provide mugs or water pitchers in the room - and if you call room service for hot water (for tea) they will promptly bring you an entire pitcher of steaming water, but no mug... so remember to ask for that one.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Neschke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 7 September 2013

This hotel is different. Amazing decorations throughout the hotel. Situated 20 metres from the China town entrance gate, 10 mins from Union Square and within walking distance of many places to eat. Coffee in the lobby in the morning and wine tasting every evening between 5 and 6 were nice touches. Room was a little small and had no natural light but was clean and comfortable. Ice machine along corridor and free wifi. Noisy at 4.00am when the bins were being emptied or maybe it was my jet lag!

Room Tip: Probably a high room not overlooking side street would be best.
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank SKHatIsabella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Triton415, General Manager at Hotel Triton, responded to this review, 16 September 2013
Hello SKHatIsabella ~ Thank you for sharing your experience with our friends on Trip Advisor. I'm happy to hear that you enjoyed your stay with us. Don't wait too long to come back to us!
Till then,
Antonio Flores
General Manager
antonio.flores@hoteltriton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Merseyside
Level Contributor
134 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 5 September 2013

Nice unique boutique hotel just off the centre of San Francisco. Located right at the gates of Chinatown it is convenient for public buses,HOHO buses and BART - close to Union Square.
We recently had a 3 night stay in a "chambre", beautifully decorated, clean and well maintained but a little small in space. The bed was also small and provided some discomfort for both due to the cramped conditions.
Nice touch tea/coffee each morning along with wine at 5pm each evening.

A decent walk from Fisherman's Wharf etc, but we got a great price from lastminute.com and overall had an enjoyable stay. Would use again but probably upgrade the room.

Front desk staff very helpful. Free Wi-fi only available in hotel lobby.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Geoff L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Triton415, General Manager at Hotel Triton, responded to this review, 16 September 2013
Hi lammy1952 ~ Thanks for the positive review. I have never heard of the Hop On Hop Off tour buses referred to as HOHO buses, I'm stealing that acronym for sure! We hope to see you back sooner than later.
Till then,
Antonio Flores
General Manager
antonio.flores@hoteltriton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Honolulu, Hawaii
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 4 September 2013

This well located hotel is Funky, I just call it Tacky!
The poorest choice in the Kimpton stable, at a very high price.
The staff was very nice an extremely helpful. Breakfast is coffee in a crowded lobby. Wine at 5 pm in the same funky and crowded lobby.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank bob r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Triton415, General Manager at Hotel Triton, responded to this review, 16 September 2013
Aloha bob r ~ Thanks for sharing your experience with us. I'm sorry to hear that we weren't the right fit for you. Should your plans ever bring you back to San Francisco please feel free to reach out to me. As a part of Kimpton Hotels, we have seven other properties in the city. I would be glad to help you find the one that is just right for you.
Sincerely,
Antonio Flores
General Manager
antonio.flores@hoteltriton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hawaii
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 September 2013

We stayed here for a wedding in the San Francisco area. We have been to this city many times and have stayed in all types of hotels, but we liked this one the best. First of all, there was a block of rooms reserved for the wedding. When I booked our room a month ago, there weren't any rooms left at the block rate, but I reserved a room anyway. 2 days before our departure, I received an email from the hotel that they changed my reservation and gave me the group rate-without me asking!! This was fantastic and saved me about $40/night. The rooms were clean, comfortable, and well maintained, although on the small side. Free wi-fi if you sign up for the loyalty program (which doesn't cost anything, so why wouldn't you?). Coffee in the morning, cookies at 3, wine tasting at 5, and free ice cream any time. As my son said, what isn't there to like? The staff was excellent and responded to the needs of everybody in the group, even giving us bottled water to take on the shuttle to the wedding. The location is good-union square right at the Chinatown gateway. We were able to get dimsum for breakfast one morning. Everything was walkable. The Bart station is several blocks away, but easy to get to, even with luggage.
We will definitely stay in this hotel again the next time we are in San Francisco.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BertHawaii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Triton415, General Manager at Hotel Triton, responded to this review, 16 September 2013
Hi BertHawaii ~ This review is AWESOME! I am so happy to hear that you enjoyed your stay with us. We agree with your son 100%! Thank you again and come back soon.
Sincerely,
Antonio Flores
General Manager
antonio.flores@hoteltriton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Triton

Property: Hotel Triton
Address: 342 Grant Avenue, San Francisco, CA 94108-3607
Phone Number:
Region: United States > California > San Francisco > Union Square
Amenities:
Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#14 Spa Hotel in San Francisco
#56 Business Hotel in San Francisco
#56 Green Hotel in San Francisco
#58 Romantic Hotel in San Francisco
#71 Family Hotel in San Francisco
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel Triton 3*
Number of rooms: 140
Official Description (provided by the hotel):
The Hotel Triton is a creative vision made real. Sprung from the imaginations of San Francisco artists, the Hotel Triton is a colorful and ever-current showcase of the pop culture that keeps this city vibrant. It is a welcoming wonderland that cares for you as if you were the Greek god for which the hotel is named. Across from the Chinatown gates, the Hotel Triton is conveniently located near San Francisco's top destinations and attractions. ... more   less 
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Also Known As:
Kimpton San Francisco

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