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“Quirky - great Location”
Review of Hotel Union Square

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Hotel Union Square
Ranked #102 of 228 Hotels in San Francisco
Adelaide, Australia
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Quirky - great Location”
Reviewed 10 November 2013

The staff are fantastic at this place - and it really does make all the differnece. Yes, the rooms are small, the building is old, and although it has at some stage had a "make-over" - probably could do with another one. I think however you'd be pushed to find a better location in San Francisco?. Outside cable cars run up and down Powell Street - with Westfield shopping centre at one end and Union Square (Macy's Department store) the other. Just a few streets up from Union Square is Chinatown.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Geoffrey F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (280)
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English first
Detroit, Michigan
Level Contributor
106 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 4 November 2013

They really bent over backwards to help you in any way at this hotel. Everyone was very friendly. The Hotel was located in a great section of town and central to everything. With that being said....the rooms were very small. The carpet could use a good cleaning/updating and there was mold on the walls in the bathroom. The wine reception was ok. I still think it was a good deal for the price and the location. The staff made it a great stay.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joythompson2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
perth
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 26 October 2013 via mobile

Well we just checked in our last stop on a month long trip thinking we were booking into a nice hotel to wind down. What we got is a shoe box. The bathroom is so small u can't put your toiletries in it. The room is literally 3x5 metres small. It unbelievable considering we paid $1100 for 4 nights. I won't be recommending this hotel. I am sooo utterly disappointed. Only good thing is a good location for shopping.

Stayed October 2013, travelled with friends
Helpful?
3 Thank ashbrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Domitille M, General Manager at Hotel Union Square, responded to this review, 15 November 2013
Dear ashbrown,

Thank you for taking the time of leaving a comment on Trip Advisor. I am sincerely sorry that your stay with us did not meet your expectation. Hotel Union Square is an old building and it's true that some of our rooms are on the smaller size but we do have a wide range of rooms including larger ones. Our Front Desk agents always try to find a solution when a guest is not happy with his room. I hope we had that opportunity with you.

Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 October 2013

When I visited last SF December 2012, for fun I thought I would stay in 3 different hotels because why not? This was my last hotel that I stayed in for about 3 nights and I liked this the best. The room is beautiful, clean, stylish, and comfortable. They offer free wine after 5 too! I found the hotel staff to be extremely friendly and nice. Its in the best location as well. I only wish that I could stay here in my next trip to SF but the hotel is a bit too expensive in October but far cheaper in December which is when I last traveled to SF.

  • Stayed December 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sonia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Domitille M, General Manager at Hotel Union Square, responded to this review, 21 October 2013
Hi Sonia C,

It is never too late to post a comment moreover when it is that nice, thanks a lot. December is going to be there soon, we hope that you will come back, stay with us at Hotel Union Square and enjoy all the fun of San Francisco during the Holidays.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
445 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
Reviewed 19 October 2013

I'm so glad I decided to booked in this hotel after so many days of stressing out where to stay in San Francisco. The hotel is centrally located and just all walking distance to shops, restaurants,
public transportation, cable cars and trams just a five minute walk. Our room was on the 5th floor, and I can have the view of the street, and all other shops. The room was so clean , especially the linens. The staff, I couldn't asked for more. They are friendly and very accommodating. I highly recommend this hotel to anybody going to San Francisco. If you love shopping, about 5 minutes walk to all the brand names shops, and to the other side, just all five minute walk. And before I forgot, free coffee in your room.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maganda0411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Domitille M, General Manager at Hotel Union Square, responded to this review, 21 October 2013
Dear Maganda0411,

Thank you for your very nice review, it is a real pleasure to read that you had such a good time with us. Hotel Unions Square is in the heart of San Francisco close to everything one wants to see when visiting. Thanks also for your comments about the staff, they really put their hearts in the service they are providing and they are always happy that they made someone happy.

I hope that we will have the pleasure to accommodate you soon.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Big Canoe, Georgia
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 October 2013

There was a nice young vibe to this hotel and the location is excellent. The shops and restaurants at Union Square as well as the mall on Market St. are short walks away. The Powell St. BART station and the cable car turnaround are also right there. The front desk staff and the concierge were very helpful. The room rates were good for SF. Parking is available behind the hotel. However, the overnight parking rate seemed excessive. Overall, we recommend this hotel.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Esankay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Domitille M, General Manager at Hotel Union Square, responded to this review, 21 October 2013
Dear Esankay,

Thank you for choosing Hotel Union Square and for leaving such a nice comment about your stay.
We hope that you will choose to stay with us again next time you are in San Francisco.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hampshire, England
Level Contributor
646 reviews
154 hotel reviews
common_n_hotel_reviews_1bd8 309 helpful votes
Reviewed 15 October 2013

A perfect location being only 1.5 blocks from the BART railway station with direct trains to the airport. A similar distance from the Cable Car turntable/start with an intermediate car stop almost outside. Union Square is about 2 blocks away. The hotel is surrounded by shops, bars and restaurants with the nearest being only a few paces away

We had the standard room and whilst it was certainly compact it had all that was required for a 4 night city break. Bed and pillows were comfortable, shower very effective and a decent tv (if required). In room coffee maker produced very drinkable coffee.

We were offered a street view room (likely to be noisy) or an internal room with the latter being quiet so you have a choice between a view or no noise

The complimentary free glass of wine at 5pm and occasional live music in reception were nice touches

Overall difficult to fault and i am sure the more expensive rooms would give more soace to those that want it

Room Tip: Internal rooms are very quiet
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Domitille M, General Manager at Hotel Union Square, responded to this review, 21 October 2013
Dear Mike48,

We are glad that you enjoyed your stay with us and that you had a good time in San Francisco.
Our hotel has a lot of different room types and features, we always try to accommodate our guests as best as we can.

Maybe we will have the pleasure to have you again next time you are in San Francisco.

Best wishes,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Union Square

Property: Hotel Union Square
Address: 114 Powell Street, San Francisco, CA 94102-2204
Phone Number:
Region: United States > California > San Francisco > Union Square
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#43 Family Hotel in San Francisco
#72 Business Hotel in San Francisco
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Union Square 3.5*
Number of rooms: 131
Official Description (provided by the hotel):
•Complimentary morning coffee & tea in the lobby•Complimentary evening wine reception ... more   less 
Reservation Options:
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Also Known As:
Union Square San Francisco
Union Square Hotel

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