Excellent location. Final room clean and comfortable. However despite booking more than six months in advance a two queen room, we were initially put in a weird kid suite( with a talking clown) and one bed. Alex on reception even lied to us and said it was an upgrade, and the hotel was full. After a heated conversation in which he again told blatant lies a room was located, that matched what we booked. Manager rang to apologise, and said they would follow up and contact us again to see if there was anything they could do or offer, this never happened. Stayed 4 nights, location excellent, good luck with the room selection and reception staff.
- Official Description (provided by the hotel):
- •Complimentary morning coffee & tea in the lobby•Complimentary evening wine reception ... more less
- Reservation Options:
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- Also Known As:
- Union Square San Francisco
- Union Square Hotel