We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (2,080)
Filter reviews
2,080 results
Traveller rating
665
705
402
165
143
Traveller type
Time of year
LanguageAll languages
More languages
665
705
402
165
143
Show reviews that mention
All reviewscable cargreat locationunion squareboutique hotelpowell stbart stationcomplimentary winewine hourwine receptionstreet sideheart of san franciscostreet noisejunior suitelight sleeperrooms are smallaround the cornermoscone center
Filter
Updating list...
227 - 232 of 2,080 reviews
Reviewed 19 September 2017 via mobile

Upon arriving we found our room on the 6th floor was on the small side and did not have air conditioning. There was a window we could open. The first night we heard through our open window a lot of the street life going on homeless yelling and going through bottles in the dumpsters). Our second and last night we abruptly awoke to the sound of a garbage truck picking up and emptying large metal dumpsters. This went on for what seemed like forever and eventually faded only to return sometime later on the cross street. It was then that I called the front desk to lodge a complaint. Of course there was nothing to be done at 4:30 in the morning but I was told I would get a return of the $15 utility for both nights. which I did receive upon checking out.
Much of the experience was pleasant. Great location, wine hour etc but buyer beware some of the rooms are air conditioned and some are not and are small and stuffy, even with the window open. And you DONT want to sleep with the window open!

Stayed: September 2017, travelled as a couple
Thank momdigre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyler L, Director of Operations at Hotel Union Square, responded to this reviewResponded 20 September 2017

Thank you for taking the time to share your recent stay with us. We are very sorry to hear about the noise you encountered out your window. We do have some interior rooms that tend to be a bit less quiet or have complimentary ear plugs and white noise application assistance in all of our guest rooms to help with this since we are located in a prime downtown location. I am pleased you enjoyed our location for exploring SF and our evening wine reception. We hope to impress you on a future stay next time you are visiting our lovely city.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2017

This hotel is in a great location - close to restaurants, shops and the cable car. The room was spacious, clean and comfortable. The only downfall was the air conditioning unit was old and noisy. The hotel reception staff that greeted us weren't very friendly or accommodating, however, the concierge, Ruben was most helpful. I enjoyed the free tea and coffee in the mornings. We enjoyed our stay here.

  • Stayed: August 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank JacquiK14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyler L, Director of Operations at Hotel Union Square, responded to this reviewResponded 20 September 2017

Thank you for taking the time to share these kind comments with us. We are pleased to hear you enjoyed our central location, spacious rooms and were well take care of by our concierge! I will praise Ruben for a job well done! I am very sorry this level of service was not consistent with the other areas mentioned and will review this feedback with my team. We hope to impress you next time you are in SF.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2017

Service good. Location good. Rooms clean and tidy. The complimentary beverages in the morning and early evening was a great idea and very useful. Could not check in until 3pm so Earlier check in time would be beneficial to the weary traveller from 10+ hour flights.

  • Stayed: August 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank gavins990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyler L, Director of Operations at Hotel Union Square, responded to this reviewResponded 18 September 2017

Thank you for the kind comments on your recent stay! We are happy to hear you enjoyed our friendly service, central location and complimentary drinks in the morning and evening. We are always willing to accommodate holding luggage for our early arrival guests and can try to allow an early check in if we have rooms clean and ready. We will review this with our team to make sure we are offering this to our guests. We hope to welcome you back next time you are in SF. Thanks again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2017

Room was very small. Comfortable. Bathroom clean. Internet fast. Parking info lacking. Need have good information on web page. Staff friendly. Good location to see Union Square. Uptown Market across street +++ Walgreens for good food at affordable prices. Cable car center.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Bob T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyler L, Director of Operations at Hotel Union Square, responded to this reviewResponded 15 September 2017

Thank you for sharing your recent stay with us. We are happy to hear you enjoyed our comfy clean rooms and fast internet. I apologize about the parking info on the web and will look into this right away. We hope to impress you on a future stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2017

the hotel is very central right at Time Square. Very convenient location.
Reception assistant was very kind and nice: they gave us a lot of good suggestions for our visit of San Francisco.
The hotel is good for business and vacation

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Patrizia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyler L, Director of Operations at Hotel Union Square, responded to this reviewResponded 15 September 2017

Thank you for the kind comments on your recent stay with us. We are happy to hear you had a great visit and enjoyed our central location and friendly staff. We hope to impress you on a future trip to SF.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews