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Hotel Union Square
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Reviews (1,953)
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1,574 - 1,579 of 1,953 reviews
Reviewed 24 October 2006

I stayed here with a friend 2 weeks ago. We specifically booked a 2 double-bed room via expedia.

When we checked in (at around 3pm) we were told that they had no 2 double-bed rooms left. When we questioned this, we were told that expedia had sold us a room that was not available and that there was nothing they could do.

They proceeded to show us two rooms- one was tiny with a rickety glass door, the other was dark and dungeon-like with no windows.

As two girls travelling together, we really wanted a room that was safe, and with 2 beds so that we could both get a good nights sleep after a long flight from england.

In the end we took the dungeon-like room as we were too tired to argue any more. We were promised a 2 double-bed room the next day....

When we went to reception the next day, they told us that there again were no 2 queen bed rooms. They again showed us some really rickety and small rooms. In the end we settled for a small double room with an extra camp bed. This room was ok but very small, with a shower that didn't work and a random cupboard above the toilet that opened out onto a chute with a pile of dirty towels at the bottom.

Interstingly for the rest of our trip around california, we had no problems getting the 2 double-bedrooms we'd requested via expedia and they were much bigger and generally cheaper than union square.

In summary, the location of this hotel is good and the free coffee each morning is nice. But the unhelpful staff, the poor service (we overheard other guests with similar complaints), the musty corridors and the unpleasant small rooms make it a place that I'd really not recommend.

  • Stayed: September 2006, travelled with friends
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6  Thank victoriakate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2006

This hotel is extremely well placed right in the middle of the shopping area with easy access to eateries for breakfast and dinner.

It is an old hotel which is very clean and nicely decorated in an old but pleasant style. The rooms were the smallest on the tour but were perfectly adequate although one or two people changed their room due to a noisy location(at the front of the hotel) or because they had been smoking rooms, A nice touch was the provision of some essential items although the ladies razor was of little use to me.

It has access to a restaurant but I do not think it belongs to the hotel - breakfast there was fine and a reasonable price but we preferred the betty boop diner across the road.

The jazz restuarant around the corner was great for dinner and the music - moderate price.

The best thing about this hotel apart from the very reasonable price is its location. Ideal for the trolley cars which terminates just around the corner and the F route trolly bus which takes you down to Fishermans wharf. We walked through Chinatown down to the crooked Lombard Street then walked back to the hotel after the trolley bus unexpected stopped at the markets on the pier(Due to a march in market street)

  • Stayed: September 2006
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2  Thank NIRS3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2006

Some of the reviews already posted weren't great so we were a bit worried but the price was right and location seemed good so we booked anyway and it payed off.

Location literally could not be better - right in the middle of things at Union Square but also less than a 2 minute walk to all public transport.

Actual hotel was great too - it's old so it has a lot of style but it's kept in excellent condition and is nicely decorated.

Staff were overly helpful with luggage lost by airline and all other questions we had.

This was the best find of our trip!

  • Stayed: September 2006, travelled with friends
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2  Thank Anajr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2006

My husband and I stayed on the third floor in a room with a view of the cable cars. I will start with the positive. This is a great location and it is really exciting to look out the window and see the cable cars as well as being a few blocks from Union Square. The hotel room is decorated in a trendy way. The negatives are the lack of air conditioning which is probebly not a problem most of the year, but it was when we went. The room was very small and the bathroom left much to be desired. The bathroom had a toilet that had trouble flushing and someone elses' hair was on the shower walls when we arrived. Perhaps some of these could be overlooked except it was impossible to sleep. If you could fall asleep with the noisy cable cars and traffic (we could), you wouldn't be asleep for long. Trash removal happens every night, multiple times. It is terribly loud because there is so much concrete that makes the sounds echo. While the location is great and the rooms are trendy, don't stay here if you want any sleep.

  • Stayed: August 2006
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1  Thank BelahThereon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2006

My daughter and I stayed at the Hotel Union Square August 11 through 13th. Although it was very warm for San Francisco, (I even got a sunburn!) we were quite comfortable in our room. We used the ceiling fan and it was more than sufficient. Everyone at the hotel was friendly and had great shopping and dining suggestions for us. Although I couldn't figure out how to designate that we wanted 2 beds on the website I booked through, they had no problem accommodating that request. Our room was cute, clean and comfortable. The decor throughout the hotel is beautiful and it was great to stay in an old building that looks old-fashiond, and is historical but feels fresh and clean.

  • Stayed: July 2006, travelled with family
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1  Thank crnold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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