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“Location and Customer Service are Tops Here!”

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The Marker San Francisco, A Joie de Vivre Hotel
Ranked #48 of 230 Hotels in San Francisco
Certificate of Excellence
GreenLeadersBronze level
Reviewed 14 January 2014

When we checked in they told us, "We're a little quirky here!"--making us wonder what we should expect. Turns out great customer service is the norm, beginning with the friendly (and knowledgable) bellman, and extending to all the staff throughout the hotel. Our room was comfortable and cute, and what girl doesn't love an animal-print robe ready for her use? We parked our car (hefty $50/day parking fee, but that is the norm for SF) and used public transportation during our stay--found the hotel's location close to the cable cars, and within walking distance of many attractions.
An added plus is the restaurant attached to the hotel--we only ate breakfast here, but it was served quickly and was delicious!
This was our first time at a Kimpton hotel, and we will definitely return to this one!
Also--there is a SPA in the hotel, but sadly we did not have time to visit it.

  • Stayed: January 2014, travelled as a couple
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Thank scubamom1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,512 - 1,518 of 2,840 reviews

Reviewed 12 January 2014

Dropped my Smartphone outside of the hotel while in a hurry catching a cab to go to an appointment. The doorman remembered me and tracked me down. Walked the Smartphone to my location and hand delivered it. That is the epitome of customer service.

  • Stayed: January 2014, travelled as a couple
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1  Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2014

What a wonderful stay at the Kimpton Monaco in San Francisco! Everything about our stay was great, yet made even better by the caring and wonderful staff. A simple thank you wouldn't really express how thankful I really am to the wonderful staff at the hotel. Daniel, Lauren and so many others were amazing! I've never felt more at home than this hotel.
Delicious coffee in the mornings, and wine from 5-6 PM in the lobby area ... everything was just great!
I will definitely return and stay here again and most certainly would recommend this hotel.

  • Stayed: January 2014, travelled as a couple
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Thank billygoat001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2014 via mobile

Stayed as part of our honeymoon, hotel was only a 25min taxi ride from airport ($40). It's location is superb...only 3 blocks from Union Sq and the main shopping areas....only downside was the Tenderloin area is close by, where alk the beggars come from. The hotel itself was quite classic and archaic but also very modern. Bedroom was spacious and the bed was huge! Only downside in the room was the bath was small and the shower high up! But only a minor quibble. The hotel hosts free wine and cheese every day from 5-6pm....which we participated in a few times lol. Didn't get round to the spa as sightseeing and shopping took a lot out of us! Can I just say the service from the staff was excellent constantly, and especially I'd like to thank Isacc & Daniel for their knowledge and friendliness every time we spoke to them. Overall. ...an excellent, central, modern and friendly hotel! Would definitely be back.

Stayed: January 2014, travelled as a couple
2  Thank edmundbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2014

We were disappointed in Hotel Monaco. Hotel is a bit run down. Hallways are definitely run down. Front desk staff was less than helpful when asking for directions to a few places, telling them our AC was not staying on all night, etc... It is overrated in Trip Advisor. Very touristy and busy location.

  • Stayed: December 2013, travelled as a couple
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3  Thank Tiffany N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2014

Wee booked a package through expedia and I told them I was bringing our cat and they found this Hotel for me. Not only did they have a cat box, litter, scooper and bowls for her, but they even had a hot pink velvet bed (which she looked at with disdain)! After settling in we realized we were only 3 blocks from Union Square. And, the Hotel itself is breathtakingly beautiful! Very Art Nouveau! The room s are ultra modern and spacious. We can't say enough about the Hotel and its staff. Of special note, Daniel, Lauren and Charlotte at the front desk were very helpful and professional. We will definitely stay here again when in San Francisco. T hanks guys!!!

  • Stayed: December 2013, travelled as a couple
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1  Thank Stephani P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2014

We stayed here for a few days over New Years 2014. The location is fantastic, an easy ride from the airport on the BART, close to Union Square, major shopping centres and great restaurants. The walk to Chinatown is good and if you are up for a few hill climbs and like to stretch the legs you can get to Coit Tower and the wharf areas without too much strife. The staff are incredibly helpful- I think there is nothing they won't help you with. The rooms aren't huge but are a fair size for the big city and have all your basics plus much more- ie/ yoga mats, robes, warm socks! Spa, Sauna and steam-room are worth a visit and don't miss wine hour (complimentary every day). Being NYE we expected noise but did not hear a thing once our heads hit the pillow. All staff were very warm and friendly. This hotel is very aesthetically pleasing and a nice change from your stock standard big hotel chains. Highly recommended!

  • Stayed: January 2014, travelled as a couple
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1  Thank Coby04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Marker San Francisco, A Joie de Vivre Hotel

Address: 501 Geary St, San Francisco, CA 94102-1640 (Formerly Hotel Monaco San Francisco - a Kimpton Hotel)
Phone Number:
Region: United States > California > San Francisco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
#29 Luxury Hotel in San Francisco
#30 Romantic Hotel in San Francisco
#32 Family Hotel in San Francisco
#35 Business Hotel in San Francisco
#54 Green Hotel in San Francisco
Price Range: £134 - £370 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Marker San Francisco, A Joie de Vivre Hotel 4*
Number of rooms: 208
Official Description (provided by the hotel):
Housed in a turn-of-the-century building in the heart of downtown San Francisco, The Marker, a Joie de Vivre Hotel, is located just steps away from the historic beauty of Union Square. Distinct among San Francisco's lifestyle hotels, the signature warmth permeates the property from the service to the design of the interiors. Surrounded by the city's top theaters, restaurants, museums and shops, the urban boutique hotel features 208 newly renovated, vibrant and stylish guestrooms. The Marker celebrates the vibrancy of the city and the dynamism of its guests through innovative programming and thoughtful service. Guests can enjoy thoughtful special amenities including unlimited PressReader access for the digital newsstand, bicycle rentals to explore the city, in-room spa services and more. The lobby living room's plush, over-sized couches and curated local activations beckon guests to stay a while and soak in the comfortable, social atmosphere while unique programs, steeped in local authenticity, connect guests to the best of the destination. In addition, guests can enjoy the hotel's new dining concept, Tratto, a spirited bar-driven restaurant serving rustic Italian fare with modern sensibilities and casual, communal-style dining. ... more   less 
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Also Known As:
Kimpton San Francisco
Hotel Monaco San Francisco

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