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The Marker San Francisco, A Joie de Vivre Hotel
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Reviews (3,026)
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All reviewshotel monacowine hourunion squarekimpton hotelsliving roomgeary streettenderloinwine receptioncomplimentary winejunior suitemini barfew blockseach eveningfree coffeehomeless peoplelocation is greatrooms are small
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Reviewed 8 July 2014

I stayed here earlier this year for work and came back with my family for a visit over the July 4th holiday. The hotel is right by Union Square and was a great spot for our visits to the Exploratorium, the Cal Academy of Sciences, and the Embarcadero for the fireworks. The evening reception was always something to look forward to after a day on the town and there were plenty of good places to eat nearby. Special thanks to the Monaco team who did a very nice job with my kids and went out of their way to recognize one of my girls who was celebrating her birthday.

The junior suite provided was comfortable and offered ample space for my family. We were comfortable and will definitely consider a return visit if we're back in town.

Room Tip: If you're a light sleeper, you'll want to avoid a room that is adjacent to the elevator. It wasn't loud, but you'd notice it.
  • Stayed: July 2014, travelled with family
    • Location
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Thank zonk68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Monaco_GM, General Manager at The Marker San Francisco, A Joie de Vivre Hotel, responded to this reviewResponded 14 July 2014

Dear zonk68,
I am so happy to hear you and your family enjoyed your stay. We are glad your daughter enjoyed her birthday with us and we hope she is now a Kimpton convert.
Best,
Jason

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

5 min walk from Union Square, shopping heaven, transport hub and tourist attraction, you cannot choose a better location. The hotel is luxurious, rooms are good size and have everything you should desire. What I have to emphasize is the staff, exceptionally friendly, proactive and efficient. Practically no waiting time although the hotel is very busy. They also offer complimentary (and good quality) bicycles. They are also providing tea, lemonade, wine at happy hour, all these for free.
If you ask for something they do not have, they will get it for you. Next time in San Francisco I will definitely stay in the same hotel.

Room Tip: any room will do, if you are choosing one at the back should be quiter
  • Stayed: July 2014, travelled as a couple
    • Value
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Thank Manwhocomesaround
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2014

Our family of four has stayed at this hotel before, with great success and none of these problems. Too bad this trip has ruined it for us, and we are unlikely to stay again. The entire 3-night stay was filled with a litany of noises, any of which could be overlooked but in total were just too much.

During the first night, we were awoken at 1 am to a strange and very loud humming sound, like someone had started up a band saw in another room. The front desk was also alarmed, as they could hear the noise over the phone when we called down to complain. Just as mysteriously, it switched off about 1:15 am, leaving us the lay awake the rest of the night wondering if it would suddenly start again.

The second night, the bedside phone had evidently run out of power (it was never plugged in) and started a quiet but insidious beeping noise. If we had known what this alert was for, it would have been a simpler fix than searching the entire room for the cause of the noise for 20 minutes before finally discovering it and switching it off. Then, the guests in the next room began their bedside conversation, at full voice, which came through the wall so loudly that I responded "We can hear you over hear!" at full voice. That seemed to work.

But the third night, oh the third night. The room next door was filled with young party girls, playing a drinking game while our kids tried to fall asleep. Headphones and iPads seemed to help, but when that got old we called downstairs and security quieted them down. Until they returned when the bars closed at 1:45 am and continued in the hallway. Retribution for us quieting them earlier? From there, the street below us became a riot scene complete with fighting lovers, screaming drunks, crying girls, and the sirens of police called in to quell the energy. But that's not all folks. At 7 am, some jerk in the neighborhood began some sort of household renovation project, and the high-pitched whine of some machine droned on for more than two hours on a Sunday morning.

Kimpton always does a great job, and this is a really nice hotel - we chose it again because of our good experience just 7 months ago. The staff is very friendly, and were clearly not able to control all of this mayhem. But still, I think the next time we'll choose something more removed from the action.

I'd like to think we're not stuffy or old, just very, very sleepy. Or maybe next time we'll consider beer pong at 2 am and just join the party.

Room Tip: Choose one away from the street!
  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank criticdesandiego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Monaco_GM, General Manager at The Marker San Francisco, A Joie de Vivre Hotel, responded to this reviewResponded 7 July 2014

Dear criticdesandiego,
Ugggghh. Sounds like you and your family could not catch a break from the noise during your stay. I know what it feels like to desperately want some sleep and to not be able to get it. Some of these things were definitely within our control and I know we tried to aid you in your quest for some sleep. Other things were clearly out of our control and out of yours, as well. If it makes you feel any better, I was kept awake for 4 hours on Friday night by illegal fireworks in my San Francisco neighborhood.
We do have several other Kimpton properties in San Francisco for you to consider. Hopefully, one of them will provide you with a better night’s sleep.
Jason

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Reviewed 4 July 2014

The Monaco is a great spot if you're hoping to shop, checkout Union Square, etc. They have a great nightly wine reception and the desk staff are always very friendly. The adjoining neighborhood can be a bit rough at night, so I would recommend always getting an Uber or taxi if you're venturing out after dinner. Sign up for the InTouch Guest Loyalty program before you arrive and get free internet and a "raid the mini bar" coupon!

  • Stayed: June 2014, travelled on business
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Thank MrLee612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Monaco_GM, General Manager at The Marker San Francisco, A Joie de Vivre Hotel, responded to this reviewResponded 7 July 2014

Dear MrLee612,
Glad you enjoyed our location for shopping and touring the town. And I am happy to hear you were able to experience our hosted wine reception, the complimentary WiFi and the “raid the bar” coupon.
Best,
Jason

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Reviewed 4 July 2014

We stayed for 3 nights and loved it. The location was great. Hotel public areas were beautiful and we loved our room. It was so cute, a great size and the beds were so comfortable. The staff at the hotel was very helpful. We thought they really sold us on the hotel. They did whatever they could to be helpful. We loved it and would look for Kimpton hotels in the future based on our experience here.
The staff photos really are what the rooms look like.

Room Tip: Our room was on the street side which can be very loud in a city. We had ear plugs and that was all we needed.
  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Abbie-StuartF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Monaco_GM, General Manager at The Marker San Francisco, A Joie de Vivre Hotel, responded to this reviewResponded 7 July 2014

Dear Abbie-StuartF,
We love our hotel and I am glad we were able to convey that to you and that our enthusiasm spilled over to you.
Most of our suites and a few other rooms face the street. They are definitely louder than the interior rooms. I have found a free “noise machine” app is very helpful for these situations, as well.
Best,
Jason

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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