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“Great service, gorgeous beach”

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Hyatt Regency Saipan
Ranked #1 of 36 Hotels in Saipan
Seoul
Level 4 Contributor
42 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Great service, gorgeous beach”
Reviewed 3 May 2014 via mobile

Spent 8 nights here with my family. The hotel itself is a bit dated and the beds are not the absolute best, but after a day or so the place really grew on me. The grounds are spectacular, and match well with the natural beauty of the island. The staff are so friendly and helpful. We tried several restaurants on the island but found the restaurants in the hotel to be the best and fairly priced. Tepenyaki was a fun treat.

The beach and the sunsets are fabulous. Also recommend a trip to managaha island too.

Really looking forward to our next visit

Stayed May 2014
Helpful?
3 Thank GrazierSeoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hyattsaipanconcierge, Public Relations Manager at Hyatt Regency Saipan, responded to this review, 16 May 2014
Hafa Adai from the paradise island of Saipan!

We appreciate you taking the time to write this review. It is always a pleasure to receive positive feedback from our guests. We are delighted that you found our restaurants to be the best and the grounds spectacular. Please make sure to ask for Chef Uden at Teppanyaki for spectacular cooking theatrics next time.

We thank you for your feedback on the décor and comfort of the beds. We value your feedback and have brought it to the attention of the director of rooms. We look forward to welcoming you back soon.

Luis Villagomez
Marketing Communications Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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627 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (51)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Munich, Germany
Level 4 Contributor
37 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 20 April 2014

The Hyatt has definitely seen better times when it comes to its interior, everything is a bit Miami Vice style and run down, however the rooms are very spacious and very clean. The location and service is superb and Hyatt quality and if you are looking for a weekend runaway on a lonely remote island this is the place!
The beach bar is for sure a highlight with very friendly staff and the hotel amenities are very convinient with 24h coffee shop etc. .
We will definitely come back for more relaxed weekends.

Room Tip: Pick one of the bigger suites for a spacious room
See more room tips
  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hopser9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hyattsaipanconcierge, Public Relations Manager at Hyatt Regency Saipan, responded to this review, 16 May 2014
Hafa Adai from the paradise island of Saipan!

Our hotel was specifically chosen due to its location. Hyatt Regency Saipan is located in heart of Garapan, so that our guests can have the luxury of the beach or the boutiques which are just a few minutes away. We are delighted to know that you enjoyed your stay here and our amenities, associates, and facilities all met your expectations.

We apologize for your experience with the interiors of our hotel but you might be pleased to know that we are currently addressing the issue to improve our facilities.

May I suggest upon your next stay with us to try our cocktail of the month, a perfect drink when relaxing on the beach.


Luis Villagomez
Marketing Communications Manager
luis.villagomez@hyattsaipan.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guam USA
Level 6 Contributor
126 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 15 April 2014

Pros - every room appears to have an ocean view, grounds landscaping like a beautiful garden, Sunday brunch was the best I've encountered - every dish was delicious, and the entire staff we encountered during our stay were friendly and helpful.

Cons - bed in rooms are hard, hard, hard and make it hard to sleep, also making it hard to sleep is the air conditioning which is obviously controlled by the hotel (perhaps to save on power?) even at lowest setting the room was still hot. Bathtub floor showed some rust stains where shower water hit floor due to worn out shower curtain which could not contain water - sorry but I was not going to adjust the nozzle towards the shower wall and try to squeeze my body against it just to take a decent shower so I kept it pointed towards the middle where it should be.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MYSPIKE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hyattsaipanconcierge, Public Relations Manager at Hyatt Regency Saipan, responded to this review, 16 May 2014
Hafa Adai from the paradise island of Saipan!

At Hyatt Regency Saipan we appreciate your feedback. We strive to keep our grounds, our products, and our service of the highest quality.

Rest assured I have passed your feedback regarding the rooms to our director of rooms and the director of engineering and are currently working on how we can improve in this area. If you decide to stay with us again, please do send these concerns personally including your name. We will update your profile so that we can make the necessary adjustments to make your stay even more enjoyable. Please find my email address below.


Luis Villagomez
Marketing Communications Manager
luis.villagomez@hyattsaipan.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Steamboat Springs, CO
Level 5 Contributor
57 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 30 March 2014

The hotel grounds are beautiful. The beach, pool, etc. are all nicely maintained and wonderful to see/enjoy. The rooms are simply adorned and spacious - but could use a bit of TLC or makeover for the dated bathrooms (old plumbing, lacking bath amenities, etc.); cleanliness was so-so. I spent many hours sitting on the deck relaxing, reading, watching the sunset, etc. The gym was a nice surprise - lots of good equipment, good space, and well taken care of. Restaurants are quality, but very pricey. DJs Deli is convenient for a quick snack or a cookie fix. Overall, the hotel is fine, I enjoyed my days... but somehow I felt it a bit lacking, like I expected more from a Hyatt (softer/better linens? more of a lux feel to room?).

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sugarae23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hyattsaipanconcierge, Public Relations Manager at Hyatt Regency Saipan, responded to this review, 16 May 2014
Hafa Adai from the paradise island of Saipan!

We thank you for taking the time to write about your experience at our hotel.

We take pride in our hotel and make every effort to ensure that it exceeds the expectations of all our guests. We are elated to hear that you enjoyed your stay with us.

I apologize if your experience not meet your expectations but I have brought up these points with our director of rooms and director of engineering to help improve the quality of our rooms.

Luis Villagomez
Marketing Communications Manager
luis.villagomez@hyattsaipan.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 2 March 2014

Rooms have nice views though the decor could use upgrading. Its nice and clean though. The super shallow warm beach is right in front and its just amazing!! Food and beverages served right on the sand is super relaxing. The next best thing about it is the restaurants at the hotel. The three restaurants , Japanese/sushi, American and Italian. They have themed nights for the food at Kili Cafe so there is some variety if you eat there every night. Beautiful gardens and grounds and service is usually good. Best place to stay in Saipan. They also have Camp Hyatt for the kids. Awesome spa massages too!

Room Tip: Upper floor rooms with a view is best.
See more room tips
  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sadie3232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hyattsaipanconcierge, Public Relations Manager at Hyatt Regency Saipan, responded to this review, 16 May 2014
Hafa Adai from the paradise island of Saipan!

Firstly, thank you for your review. We are pleased to hear that you and your family had a wonderful time at our hotel. I will be sure to share this with our food & beverage team, Club Elan, and i Sagua Spa who are always delighted to read reviews such as this.

We believe that our mission is to “wow” our guests and we are delighted to do just that. That being said I have talked to the director of rooms in regards to the décor and we are currently looking at ways to help improve this. If you plan on taking a trip here next month, please do try our seasonal special at the spa – Coconut Bounty package.


Luis Villagomez
Marketing Communications Manager
luis.villagomez@hyattsaipan.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Metro Manila, Philippines
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 February 2014 via mobile

My wife and I spent a very pleasant 3 days here in a Regency Club Room. The hotel location is excellent with delightful landscaping and water features going down to a fine sand beach and clear waters.

The Regency Club had great snacks and friendly staff. We found the restaurants and facilities that we used all of a very high standard.

Overall a very pleasant stay and and we hope to return again soon.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank Mike R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hyattsaipanconcierge, Public Relations Manager at Hyatt Regency Saipan, responded to this review, 4 March 2014
Dear Mike R,

‘Hafa adai’ from the paradise island of Saipan!

We are delighted to hear that you had a very pleasant stay with us. Our gardens and beach are some of the areas of our hotel that we take real pride in, and we are thrilled to hear that you found these as delightful as we do. If you still remember the name of the associate you mentioned, we will be sure to pat him/her/them on the back and extend your encouraging review.

Mike R, it was such a pleasure having you and your wife at our hotel, and we look forward to welcoming you back.

Sincerely,

Luis Villagomez
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 January 2014

The view of Hyatt is very perfect. The garden, the swim pool, the beach and sea in front of the hotel is awesome! Guys work for Hyatt were very nice to us and gave us wonderful service. The bar and restaurant covered Italian food, Japanese food, Chinese food and sea food, etc. Tropical sangria and drinks taste very delicious and remarkable. The best of advantage of Hyatt is, it is located nearly to Managaha Island. The transpotation to there was very convenient, we took the speedboat to the Managaha directly. It was fast and cool!

Room Tip: Executive Room with good location and free food
See more room tips
  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank eeeeeva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hyattsaipanconcierge, Public Relations Manager at Hyatt Regency Saipan, responded to this review, 4 March 2014
Dear eeeeva,

‘Hafa adai’ from the paradise island of Saipan!

Thank you for going out of your way to write this exceptional review of our hotel. Firstly, we’d like to thank you for finding our garden, pool and beach as awesome as we do. The authentic hospitality and extra care that we extend to guests like yourself is also something we are very proud of. Be sure to try our infamous Golden Margarita when you do return to our hotel, and we look forward to that day.

Eeeeva, please be sure to let us know if there is anything we can do during your future stays to “wow” you!

Sincerely,

Luis Villagomez
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Saipan

Property: Hyatt Regency Saipan
Address: Capital Hill Rural Branch | Po Box 5087, 96950, Mariana Islands
Region: Mariana Islands > Northern Mariana Islands > Saipan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Saipan
#1 Spa Hotel in Saipan
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Hyatt Regency Saipan 4.5*
Number of rooms: 325
Official Description (provided by the hotel):
Experience the true essence of paradise whilst enjoying the comforts of home at Hyatt Regency Saipan Hotel. Enjoy panoramic views of the hotel's lush, tropical gardens while witnessing the breathtaking sunset over the Pacific Ocean. Hyatt Regency Saipan offers luxury rooms and suites that overlook the beautiful landscaped hotel gardens and offer guests lavish amenities. All our rooms feature balconies that are just a stone’s throw away from Saipan’s pristine white sand beaches. Our hotel on Saipan is conveniently located in the centre of the island's shopping and entertainment district, just a 30-minute drive from Saipan International Airport. ... more   less 
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Also Known As:
Hyatt Regency Saipan Hotel Saipan
Saipan Hyatt Regency
Hyatt Saipan

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