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“A Well Run Property”

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Holiday Inn Express & Suites Del Rio
Ranked #5 of 11 Hotels in Del Rio
Walden, Tenn
Level Contributor
374 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
“A Well Run Property”
Reviewed 27 July 2014

This is a multi-story hotel on the strip in Del Rio. Nothing extraordinary about the facilities but they are everything you would expect in a Holiday Inn Express. The service is excellent and we were upgraded kindly for being IHG premium members. My only disappointment was that the sole public computer was unable to access the internet due to being infected with virus according to the helpful and attentive manager. That is a problem that should be addressed as many travelers rely on the hotel's business center when they leave their own laptops at home.

But all in all, I would venture that you are not going to find a better hotel in sweltering Del Rio than this one.

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank civilwarguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TommyZapata, General Manager at Holiday Inn Express & Suites Del Rio, responded to this review, 1 August 2014
Hi civilwarguy,


Thank you for taking the time to share your generous review of your stay with us. It does our team proud to know that our services were to your expectations. I recall the issue with the business center computer and I apologize that I was unable to get that fixed quickly for you. The problem was more than I was qualified to handle, but it has since been taken care of. I certainly appreciate your patience and understanding as we worked to figure it out.

We are grateful to have had you as our valued guest and look forward to another opportunity to be of service to you. Your kind review has been shared with the team and they to would like to pass on a heartfelt thank you as well.

Thank you.
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83 reviews from our community

Traveller rating
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    36
    16
    1
    0
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
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  • English first
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English first
Columbus, Georgia
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 July 2014

After driving 17 hours through the night, we arrived in Del Rio earlier than expected. The hotel allowed us to check in before check in time so we could get some rest. The room was clean and nicely decorated. The beds and pillows were super comfortable too. There both firm and soft pillows to choose from. The room also came with a fridge. The service was top notch from every single employee we encountered, very friendly. The breakfast was great too. We would definitely recommend this hotel to anyone coming into this border town.

  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank headedtoTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TommyZapata, General Manager at Holiday Inn Express & Suites Del Rio, responded to this review, 14 July 2014
Hi headedtoTX,

Thank you for your generous review and comments! We are grateful to have had you as our guest and to know that your stay with us was a pleasant one. We are very happy to know that we met your expectations and appreciate your kind recommendation.
We hope that we can be of service to you again should your travels bring you back to Del Rio.

Thank you again for being our valued guest!
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Midland, TX
Level Contributor
110 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 23 June 2014

I had to attend a funeral in Del Rio and chose the Holiday Inn Express in Del Rio for an overnight stay. This is a very well run hotel. The staff was very friendly and accomodating. I needed a late check-out time, due to the funeral, and they were able to work with me. The hotel was very nicely maintained and clean. The location is excellent and our room was very comfortable. I will stay at this hotel again in the future.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rocky V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TommyZapata, General Manager at Holiday Inn Express & Suites Del Rio, responded to this review, 24 June 2014
Hello Rocky V,

Thank you for kind review. Our team is pleased to know that our accommodations met your expectations and we are grateful that you will consider us on your next visit.

Thank you again, and we remain at your service.
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Austin, Texas
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 June 2014 via mobile

We have stayed here twice in the last several months while visiting family in Del Rio. The fitness room is small, but adequate. Breakfast is good with many choices. Rooms are updated and comfortable. We used to stay at the La Quinta, but decided to make a change to this more updated but reasonably priced alternative.

Stayed June 2014, travelled with family
Helpful?
1 Thank JDKAC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TommyZapata, General Manager at Holiday Inn Express & Suites Del Rio, responded to this review, 14 June 2014
Hi JDKAC,

We appreciate your generous review and certainly are grateful for your loyalty. Thank you for choosing to stay with us and making us your lodging of choice when in Del Rio. We look forward to be of service to you again soon.
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Pensacola, Florida
Level Contributor
73 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 4 June 2014 via mobile

I stayed in a room on the 3rd floor for three nights. The room was very clean and comfortably furnished including a small refrigerator and microwave. The hotel features a complimentary hot breakfast which was decent. They have a pancake machine which was pretty cool. The fitness center had a decent choice of cardiovascular equipment. CONS: The room faced the main street and was relatively quiet with the exception of being able to hear an extremely loud snorer in the adjoining room on night. The huge con is the WiFi which is worse than dial-up on a bad day. I had a lot of work to do including WebEx and that was completely impossible on their network. I tried on my Kindle and had no quicker connection.

Stayed June 2014, travelled on business
Helpful?
Thank Jennk1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TommyZapata, General Manager at Holiday Inn Express & Suites Del Rio, responded to this review, 5 June 2014
Hi Jennk1975,

I want to thank you for sharing the finer points of your stay and the inconvenient ones such as our internet service. Your comments are important to us and we are going to improve upon them. I am very sorry to hear that you were unable to get your business done as you had expected to. We are currently auditing our internet service and will be making necessary upgrades to the service to make it more reliable and dependable.
I will be sharing your comments with our service provider so they too are aware of the inconvenience this is having on our guests.

On behalf of my team, I want to again thank you for your business and for your kind review. Our goal is to always provide the best experience possible and we aim to do so. We hope for another opportunity to be of service to you.
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Plano, Texas
Level Contributor
171 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 30 May 2014

For a quiet comfortable stay it's hard to beat this hotel. Located off the main street in Del Rio, it's very quiet and convenient to many restaurants. The staff is friendly and helpful with directions should you need them.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TommyZapata, General Manager at Holiday Inn Express & Suites Del Rio, responded to this review, 4 June 2014
Hi Robert C,

We want to thank you for your kind and pleasant review regarding your stay with us. Your comments will be shared with our staff who will be very happy to know that we met your expectations.

We certainly hope to be of service again should your travels return you to Del Rio.
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Leeds, United Kingdom
Level Contributor
109 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 8 May 2014

Arrived here to one of the best holiday inns we have stayed in. Staff very friendly and helpful, the room was large, well equipped and very quiet and above all exceedingly clean. The bed was very comfortable as we're the pillows. The breakfast was the usual fare and did include fresh fruit with plenty of choice. The hotel comes highly recommended

Room Tip: You can walk to nearby Applebee's for dinner if you so wish, just across the car park
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bonnieone55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TommyZapata, General Manager at Holiday Inn Express & Suites Del Rio, responded to this review, 17 May 2014
Hi bonnieone55,

Thank you for your most kind and generous review of your stay with us! Our team could not be more pleased to know that we met your expectations and are worthy of your recommendation. We are ultimately committed to the satisfaction of valued guests such as yourself. Thank you again for your kind words, and we remain ready to be of service again should your travels bring you back to Del Rio, Texas.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Del Rio

Property: Holiday Inn Express & Suites Del Rio
Address: 2410 N Bedell Ave, Del Rio, TX 78840-8024
Phone Number:
Region: United States > Texas > Del Rio
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 11 Hotels in Del Rio
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express & Suites Del Rio 2.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Holiday Inn Express & Suites Del Rio Texas

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