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“Reliable, but a bit snobbish”

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Hampton Inn & Suites Del Rio
Ranked #2 of 11 Hotels in Del Rio
Certificate of Excellence
Richmond, Va.
Level 4 Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Reliable, but a bit snobbish”
Reviewed 19 August 2014

This Hampton Inn is more of the same (which is why you stay at Hilton properties). Clean rooms and common areas, comfortable beds and a quick snack before you head off to the mines for the day. The hotel is located across the street from the mall and Walmart and very close to many eating establishments. The one thing i found a bit alarming was the attitude of some of the front desk staff. When I asked about the government per diem rate, I was told they don't offer it. I casually asked why not...and was told it was because they were that much better than every other hotel in the area, they didn't need too. While that may true (aside from the Holiday Inn Express across the street), the statement came off a bit presumptuous.

Room Tip: They're all the same.
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  • Stayed August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank joelkevin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoeyRoss13, Guest Services at Hampton Inn & Suites Del Rio, responded to this review, 3 January 2015
Thank you for your recent review. I'm glad that you found our centrally located hotel to be to your liking. i sincerely apologize if any of our agents came off as snobbish or presumptuous. unfortunately we cannot offer the government per diem rate at this time. We do however offer a set government rate if you call us directly for reservations. I hope you choose to stay with us the next time you're in town.

Thank You!
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252 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (13)
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English first
Austin, Texas
Level 5 Contributor
57 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 August 2014

We recently spent a couple of days in Del Rio and stayed at the Hampton Inn. The hotel was reasonably priced, very clean and up to date. The staff was very helpful. We needed to cancel our second night and I was concerned that waiting until after 6:00pm the day before might create some issues. The very nice lady at the front desk was very helpful and took care of the request immediately. She also called up to the room after we were there to ensure every thing was in oder (it was). I would definitely stay there again.

Room Tip: I really didn't see anything that would leave me to believe one area of the hotel might be bette...
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  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Kathy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoeyRoss13, Guest Services at Hampton Inn & Suites Del Rio, responded to this review, 3 January 2015
Kathy B,

Thank you very much for your review. I'm glad that we were able to accommodate you during your recent trip to Del Rio, TX. Hopefully, we'll see you again the next time you're in town. Thanks again for staying.

Joey
Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 13 August 2014

This is a very nice facility and they have some very comfortable beds. The rooms was spacious and very well decorated. The a/c ventilation system in the room was also great. We did find out that the bathroom was NOT equipped with a ventilation fan system and that presents a problem of mirror fogging and the lingering of unpleasant odors. Using candles or matches is NOT a safe way to go. We also experienced a poor hot breakfast selection. The should also add another waffle iron/maker. They only have one and the line gets long for it's use very quickly and remains that way. Most people walk out and drive to off-site restaurant, as we did.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank DeeJay755
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoeyRoss13, Guest Services Assistant / Night Auditor at Hampton Inn & Suites Del Rio, responded to this review, 29 September 2014
Thank you very much for your review.

I aplogize for the Breakfast / bathroom situations you encountered. We will definitely be looking into it for your return.

Have a great day!


-Joey
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Kalamazoo, MI, United States
2 reviews
Reviewed 12 August 2014

The hotel staff was friendly and helpful. The establishment was clean and neat. We were able to get a good night's sleep because the room was quiet and the bed was very comfortable (not too hard!). We would definitely stay in this hotel again.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Jeanne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoeyRoss13, Guest Services Assistant / Night Auditor at Hampton Inn & Suites Del Rio, responded to this review, 29 September 2014
Thank you very much for your positive review!

I'm so glad that we were able to offer you a good night's rest. Hopefully, we'll see you again on your next visit to Del Rio, TX!

Remember, we love having you here!


-Joey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, United States
1 review
Reviewed 1 August 2014

Not the first time to stay here and certainly not the last. The hotel is clean and the service is great. The complimentary breakfast has a good variety. I loved that after giving us a little time to get settled, they actually called the room to ask if everything was alright. That was a great plus!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Elisa Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoeyRoss13, Guest Services Assistant / Night Auditor at Hampton Inn & Suites Del Rio, responded to this review, 29 September 2014
Thank you so much for such a positive review!

We're glad that you enjoyed your stay with us at the Hampton In of Del Rio, TX and hope that you'll let us host your family again in the near future.

We love having you here!

Have a great day!

-Joey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Justin, United States
1 review
Reviewed 30 July 2014

We loved staying at the Hampton Inn in Del Rio. It was a new hotel, and extremely clean and fresh. The rooms were very comfortable and the furnishings were very nice. The bed was almost as good as our own! We ate breakfast a few times which included waffles, sausage, cereal, muffins, bread, oatmeal, and another breakfast item. Breakfast was more than we expected! The staff was especially helpful and courteous. We will definitely stay at Hampton Inns again and at this one for sure in Del Rio.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Leslie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoeyRoss13, Guest Services Agent / Night Auditor at Hampton Inn & Suites Del Rio, responded to this review, 29 September 2014
NO, YOU ROCK! :D

I'm so glad to see that you enjoyed your stay at our Hampton Inn. I'll pass on a positive note of encouragement to our housekeepers and breakfast staff on your behalf.

Thanks again for choosing the Hampton Inn of Del Rio, TX. You are welcome here anytime!

-Joey
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Commerce, Texas
Level 6 Contributor
135 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 23 July 2014 via mobile

I have stayed at this Hampton before and the rooms are spotless. I like the location, helpful staff and comfortable rooms. They had a good breakfast selection and this adds up for a easy visit to Del Rio. Best place to stay!

Stayed July 2014, travelled with friends
Helpful?
Thank Sistersonatrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoeyRoss13, Guest Services Assistant at Hampton Inn & Suites Del Rio, responded to this review, 25 July 2014
Thank you very much for your kind response. i feel proud to say that we have guests that return to our property. It's return customers like yourself that keep our hotel in high standing. We hope that you'll let us serve you again in the near future.

Thanks for everything!

Joey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Del Rio

Property: Hampton Inn & Suites Del Rio
Address: 2219 N Bedell Ave, Del Rio, TX 78840-8007
Phone Number:
Region: United States > Texas > Del Rio
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 11 Hotels in Del Rio
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hampton Inn & Suites Del Rio 3*
Number of rooms: 65
Official Description (provided by the hotel):
Visit the border of Texas and Mexico when you stay with our Hampton Inn & Suites Del Rio hotel. We are just three miles from the Del Rio International Airport and we provide a clean and comfortable stay, complete with free breakfast and complimentary WiFi. We're also seven miles from Laughlin Air Force Base, so stop by the Laughlin Aviation Museum when visiting our Hampton Inn! ... more   less 
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Also Known As:
Hampton Inn And Suites Del Rio
Hampton Inn & Suites Del Rio Hotel Del Rio
Hampton Inn Del Rio
Del Rio Hampton Inn
Hampton Inn & Suites Del Rio Texas

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