These days, fast, dependable, wireless Internet is as essential to a hotel as a good mattress. A hotel of average to decent quality that charges $85+ per night should know this, but I didn't get that impression from this Jameson.
I needed to get a couple of hours of work done the night I stayed but the Internet went from modem speed to nothing at all in about 30 minutes and stayed that way for the rest of the night. I went to the front desk and asked the clerk if this happened very often and she said they did have trouble with their I-net. She handed me a little plastic box with a small antennae on it and said it might help. I had to sign a piece of paper that said if I stole the box I would be dinged for $150. The box looked to be worth about five bucks and after plugging it into my PC, it did absolutely nothing. She warned me in advance of this.
So I took it back and asked to to reset the router because now the network was down too. In the end nothing effective was done and the night was a write off. The next morning I told my story at checkout and the clerk said I should have called the ISP using the number on a plastic card on the desk. There was no plastic card but more importantly, if this sort of thing is common, THEY should call the ISP and get it fixed immediately. If it happens often, they should find a new ISP provider.
I asked for a discount from my rate but the clerk said she would have to wait to speak to the manager because I had prepaid Expedia and not them directly. I called the manager later in the day and she said she could have a one night stay coupon mailed to my home address but couldn't refund any portion of the bill because I hadn't paid them directly.
If you've gotten this far, you now have an idea of how frustrating and futile the whole thing was. The hotel was average in it's class: hard mattress but good sleep, old square TV, tiny microwave balanced atop a large bar fridge right beside the bed - the usual for a $65 hotel except that they charged $85. But because of the I-net fiasco, I doubt I'll stay at a Jameson again because they don't take professionalism seriously.
We'll see if they send the coupon and I will post another review if/when I try them a second time.
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- Also Known As:
- Jameson Inn Greeneville
- Greeneville Jameson Inn