We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The worst service should never be rewarded-stay away!”
Review of Riverside Inn

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Riverside Inn
Ranked #32 of 34 Hotels in Moab
Albuquerque, New Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“The worst service should never be rewarded-stay away!”
Reviewed 9 May 2013

Though this hotel was relatively clean, the linens were old and worn, the smell of smoke lingers in the hallway, and the worst part was the service provided by the owner which was abysmal. The man behind the counter who stated he was the owner was unbelievably rude. My father is 78, and when my mother merely asked about either a senior discount or AAA discount, he told her "Go, you go," and gestured for her to get out. He told us if we had a problem to get out or he would call the police. We only stayed because all the other places were full, and we had no other place to go. Now we know why. I would never recommend this place to anyone, as customer service this poor should never be rewarded. The price was lower than other places by a few dollars, but to treat customers with this degree of contempt and hostility is the opposite of the hospitality that travelers should expect. Stay away from this place, and maybe someone who knows how to treat people with friendliness and kindness can take it over instead.

  • Stayed May 2013, travelled with family
    • Cleanliness
    • Service
Helpful?
1 Thank N P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

150 reviews from our community

Traveller rating
    26
    56
    33
    17
    18
See reviews for
25
69
10
2
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Progreso, Mexico
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 4 May 2013

This is a 4 star budget hotel, which for means the price is $70 or less.

The room was clean and relatively large. Beds were comfortable. Small fridge and wi-fi provided with a microwave available in the hall way. There was a full continental breakfast with included cereal. Staff was quiet and pleasant.

Upgrade suggested: New towels.

Otherwise a good nights rest.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JacqueBig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eureka, Missouri, United States
Level Contributor
140 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 22 September 2012

Moab had two special events the day we were there. Riverside was one of the last hotels that had rooms. The hotel was clean, quiet and well maintained. The breakfast was good but the attendant had trouble keeping up with the demand. Front desk clerk was patient with all of the last minute travelers that were trying to find a room. I would stay here again.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carol H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 17 September 2012

Every place under $150 was full when we got to town, except this place. We were hesitant because it was 5pm and they were still making up our room. The room was nice, it was cheaper than Motel 6, the pool was heated and the hot tub was great, breakfast was even ok. It was good enough that we stayed another night. Pleasantly Surprised!

Stayed September 2012, travelled with friends
Helpful?
2 Thank GkfromWisco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 August 2012

We found this place as a last minute resort as we were supposed to go camping but the weather was bad. Went to check out a few motels and they were all booked up, so came across this place and there were rooms that were available. Asked the Chinese receptionist how much the rate was including tax and he quoted me $85. Repeated what he said including with tax and he confirmed it was correct. As I came back to pay, with my friend, he changed his mind and said it's $95. Told him that's not what he told me and after 2 mins of going back to what was said he agreed to let us pay $85. Felt a bit conned there, thinking to myself how much it really is but no site would tell us, which I found weird. Also, he had a cheek to give us a room (upstairs) that wasn't even maid yet! Bed sheets were messy, towels on the floor...Weren't having that! Complained and requested for a TIDY room downstairs. Finally got a descent room. Good thing was they had a Pool (not big, fairly small), Jacuzzi & Free WiFi. The place wasn't bad, it was clean. Was nervous after reading reviews here about this place and checked if my sheets didn't have blood on them, and looked all over for bugs but luckily there wasn't any :o). Overall I give this place 4/5 but rated it 3/5 because of the receptionist. Not exactly your "Service with a smile"...

Room Tip: If you have a lot of luggage, request for a room downstairs as there weren't any lifts (not that...
See more room tips
  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leora M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stewartsville, Missouri
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 7 August 2012

We were really surprised by this place! Most hotels in town were full but this one seemed to have plenty of rooms left, and then the price was really decent. This left us wondering about our choice since it looked very nice also. Our room was very nice and was clean also! The free breakfast had several choices and was good. I still don"t understand why this hotel didn't fill up very fast as I thought everything about it was very nice and had a great price. I would definitely stay here again.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Country_Traveler2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 August 2012

Our very clean 2Q non-smoking room perfectly matched my request for a ground-floor location with easy access to our vehicle. Located on the main drag but still quiet, Riverside gave us a large, comfortable space for three adults with fast wi-fi, plenty of towels, effective A/C, a variety of seating, and a refrigerator. Front desk staff were friendly, helpful, and efficient. The price was right, too; we'd be happy to stay here again.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank K B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Moab hotels
1.1 mi away
Expedition Lodge
Expedition Lodge
#34 of 34 in Moab
2.5 of 5 bubbles 3 reviews
1.6 mi away
Apache Motel
Apache Motel
#33 of 34 in Moab
3.0 of 5 bubbles 241 reviews
1.0 mi away
River Canyon Lodge Inn and Suites
Show Prices
Show Prices
Show Prices
0.8 mi away
Aarchway Inn
Aarchway Inn
#9 of 34 in Moab
4.5 of 5 bubbles 1,259 reviews
0.1 mi away
Motel 6 Moab
Motel 6 Moab
#30 of 34 in Moab
3.5 of 5 bubbles 449 reviews
1.8 mi away
Red Stone Inn
Red Stone Inn
#24 of 34 in Moab
3.5 of 5 bubbles 419 reviews
Show Prices
Show Prices
Show Prices

Been to Riverside Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Riverside Inn

Property: Riverside Inn
Address: 988 N Highway 191, Moab, UT 84532-2155 (Formerly Best Inn Moab)
Region: United States > Utah > Moab
Amenities:
Swimming Pool
Hotel Style:
Ranked #32 of 34 Hotels in Moab
Price Range (Based on Average Rates): £
Hotel Class:2 star — Riverside Inn 2*
Number of rooms: 50
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA so you can book your Riverside Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Riverside Hotel Moab
Riverside Inn Moab, Utah

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing