Though this hotel was relatively clean, the linens were old and worn, the smell of smoke lingers in the hallway, and the worst part was the service provided by the owner which was abysmal. The man behind the counter who stated he was the owner was unbelievably rude. My father is 78, and when my mother merely asked about either a senior discount or AAA discount, he told her "Go, you go," and gestured for her to get out. He told us if we had a problem to get out or he would call the police. We only stayed because all the other places were full, and we had no other place to go. Now we know why. I would never recommend this place to anyone, as customer service this poor should never be rewarded. The price was lower than other places by a few dollars, but to treat customers with this degree of contempt and hostility is the opposite of the hospitality that travelers should expect. Stay away from this place, and maybe someone who knows how to treat people with friendliness and kindness can take it over instead.
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- Also Known As:
- Riverside Hotel Moab
- Riverside Inn Moab, Utah