My family and I had reservations for 2 nights at the Riverside Inn. We stayed the first night, and the property was acceptable, but old, and the breakfast was stale toast and cereal, and they were out of coffee 30 min. after it started. Be prepared to get your own breakfast. But that is not the worst of this place.
After the first night, we were told to leave our keys at the front when we left for the day because the guy wasn't sure if we would need to change our room. We had made reservations 2 weeks earlier, and had our receipt, so we were not at all suspicious. After a day of exploring Canyonlands National Park, we got back around 8 pm and when we went to the desk to get our new key (or old one, who knows?) the guy said we had no reservation. We were shocked, and he demanded we show a receipt, which we had in the car. When we produced that, he said we didn't check in on time, and so he resold our room, and didn't charge us. I called his bluff after 15 minutes of my husband and I talking to the Asian manager, who, when I started calling the credit card company to see what he HAD charged us for the day before (printed the reciept and admitted he had charged us for 2 nights. I started calling all the places I could in town, and everyone was full. He said we would get no refund and would have to drive to the nearest place that had a room, 55 miles away. I said that was unacceptable, and asked that he call the cops. Then he got really nervous. Turns out he had already called the cops because my husband was being threatening to him. I was so happy with how the Moab police department came and assisted us, because this man is a rip-off artist, and had we just said okay and left, he would've charged our card for 2 nights, and still filled the room with another reservation (who knows how much he charged those people for our room since the town was full by then).
The cops asked that he call Monticello to see if there was a place to stay there, and he refused, so get this, the cops all got on their phones and found us a room in town--a last-minute cancellation. Imagine, the cops having to call around and make reservations. After standing there and looking like a deer caught in the headlights (more like a thief disguised as a hotel manager) he offered to give us a full refund. So we took it and left. What is strange also is that the police seemed annoyed by this guy, like this was not the first time.
My point is this. If you want to stay here, keep your reciepts, make sure you have proof of all your reservations, and if this guy tries to cheat you, call the police and call him on it. It seemed like he had done this before and just expected us to walk off and say it was all okay. But we stood our ground, calmly explained ourselves, and when he was proven wrong and a liar, we relied on the cops, and I am just so grateful for the kind help and assistance and great attitudes of the Moab Police Department.
We were hot, dirty, exhausted and shelterless for the night, and the Moab Police Department helped make it right and call a thief on his tricks.
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- Also Known As:
- Riverside Hotel Moab
- Riverside Inn Moab, Utah