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douglasalanm
Fort Worth, Texas

Affordable and surprisingly good

Review of Bowen Motel
5.0 of 5 bubblesReviewed 14 Sept 2017via mobile
Last minute reservation and cheapest hotel I could get in Moab on one day notice. Very clean, comfy beds, A/C was constant so not the turn on and off one usually gets. Great location on north main two blocks from center. Everything is in short walking distance. Front desk was very pleasant. It's usually a crapshoot to pick the cheapest hotel available, but this one comes up 7s or aces or whatever. I will seek it out next time!
Date of stay: September 2017
Trip type: Travelled with family
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Trish L, Owner at Bowen Motel, responded to this review
Responded 14 Sept 2017
Thank you so much for the wonderful feedback. We are happy you had such a pleasant stay and look forward to seeing you again in the future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 13 September 2017

Our room was really big (awesome), though the bathroom was very very small and the room itself had a less than pleasant aroma (not so awesome). We had two separate reservations for two consecutive nights, which the night manager got streamlined into the room we were in for the first night so we didn't have to move, after much consternation and hand wringing. Unfortunately, the night manager didn't inform the manager who came on duty the following morning so while we were asleep, very loud construction in the room directly next door to us started and woke us up. When I called to inquire, the manager told me that the night manager who had fixed our room problem had forgotten to make a note of it, so they assumed the neighboring rooms would be empty (they were not) and as such, we were forced out of our room early and sleep deprived due to the noise. I might add that I do not recall anyone apologizing nor trying to make amends for ruining our morning.

We requested and received a late checkout to noon the second day. At 12.01, the phone started ringing and people started knocking on our door. We needed an extra 20-30 minutes in the room to finish packing, which I eventually wound up paying $100 for the privilege. This left a bad taste in my mouth to say the least, especially after being rudely awakened early the previous morning and basically harassed relentlessly as we were trying to pack up and leave the second day. When I tried to note this to the front desk staff, they had zero sympathy or consideration for the fact that we had slept in due to NOT BEING ABLE TO SLEEP the day before due to the aforementioned construction.

Motel is pretty central to Moab so at least you can walk into town to escape the noise.

Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank Kat D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Trish L, Owner at Bowen Motel, responded to this reviewResponded 16 September 2017

Thank you for taking the time to provide us with feedback. We always appreciate hearing from our guests, good and bad. The good assures us of what we are doing correctly and the bad helps us find areas in which we can improve.
I do apologize for the noise in the next room as we were replacing the carpets. We did start moving furniture out at 9:30 a.m. and the crew started to work at about 10 a.m. to 10:30 a.m. We do try and accommodate all of our guests and it's ideal to have the room empty, sometimes we will start working between 10-11 a.m., again, I offer a very sincere apology this woke you up. It was an oversight on our part and we will work harder in the future to make sure this doesn't happen.
We do have on record you requested a late checkout and we are happy to accommodate this to a certain point. However, by the time the room was vacated it was 1:30 p.m. We have on file that you called and spoke with Monica before 11 a.m. and asked for the noon checkout which she cleared. At this time she advised you anything after noon would be a $100 fee and you agreed. Our housekeepers have to stay late when we accommodate these check outs and if they can't then we, the owners, clean the room. With your verbal agreement over the phone and nothing stating you didn't like this we have no other reason than to charge the fee and assume everything is okay.
We are sorry you feel that your stay was unpleasant as a whole. Monica and Gloria are wonderful front desk attendants and they always make sure our guests have the best stay possible.
If there is anything I can do please feel free to email me at trish@bowenmotel.com
We wish you a wonderful fall season and hope the rest of your travels are full of fun and great memories.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2017

Hotel is old but clean - room was a nice size, not the same for the bathroom. Monica checked us in and was very knowledgeable and helpful. Gave us some suggestions about possible things to do during our stay and booked our excursion for us - she started our stay on a very positive note.

Date of stay: September 2017
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Linda K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Trish L, Owner at Bowen Motel, responded to this reviewResponded 14 September 2017

Thank you for taking the time to provide us with feedback, we love hearing from our guests. I'm happy to hear Monica offered a warm welcome and that you enjoyed your stay. We hope to see you again sometime.

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Reviewed 5 September 2017 via mobile

I made my reservations on Motel Tonight and they made a mistake on the date I wanted. The front desk girl called them and fixed everything up. The room we got is clean, large and very comfortable. The location is right in the middle of town across from Wendy's.

Date of stay: September 2017
Trip type: Travelled as a couple
2  Thank 209yvettek
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Trish L, Owner at Bowen Motel, responded to this reviewResponded 7 September 2017

Thank you for the excellent review. I am so happy we were able to accommodate your dates and resolve the issue with Motel Tonight. It is nice having a great central location so you can walk to most of the shops and restaurants. We look forward to seeing you again sometime.

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Reviewed 4 September 2017 via mobile

Staying at this hotel was amazing! The room was nice and clean, had no problem with the WiFi, service was great, GREAT price and the front desk lady showed me good places to eat. I'm definitely coming back to this hotel when I come back again!

Date of stay: September 2017
Trip type: Travelled with friends
2  Thank photography_boy1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Trish L, Owner at Bowen Motel, responded to this reviewResponded 7 September 2017

Thank you for taking the time to write such a wonderful review. We absolutely love hearing from our guests and look forward to your future visits.

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Reviewed 3 September 2017 via mobile

Beautiful place with everything you need for a pleasant stay, the best place to stay, each room with private bathroom, a beautiful living room and very large dining room, highly recommend it!!! :). :).

Date of stay: September 2017
Trip type: Travelled with family
1  Thank edualma17
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
twtk9900, Owner at Bowen Motel, responded to this reviewResponded 7 September 2017

Thank you for the great review! We are so happy to hear you enjoyed your stay in the new Luxury House. We look forward to seeing you again sometime.

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