I made a 7 night reservation for this property, to support my business activity in the greater Moab area. The person who took my phone-based reservation was pleasant, and the reservation was confirmed. Good!
On arrival, I approached the Front Desk. A young woman (perhaps 19 or 20) retrieved my reservation, and began to robotically regurgitate the standard (pool hours, et al) script. During this chant, it was revealed the hot tub is not located in the building where lodging takes place. In other words, one must go outdoors to use a hot tub. When I protested, indicating this had NOT been revealed at the time of reservation, I expressed my concerns in no uncertain terms. On 4 separate occasions, the young woman repeated "Are you serious?"
Moving on, I discovered the Front Desk person had not merely "swiped" my card; she had run the total amount for the 7 night stay. This, too, had not been revealed at the time of making the reservation.
Moving on, I entered the room. It is approximately 14'-15' square. It has a 3/4 bath (also not revealed). The room IS equipped with an iron and ironing board - but the ironing board is a "toy." It is approximately 28" long, with short legs. Based on the furnishings in the room, it is not at all easy to use the device.
There is a 36" round table with 2 chairs. This is the only reasonable place (other than someone's lap) to place a laptop computer. In attempting to connect the power supply, it was discovered there was only one duplex receptacle. A table lamp and clock were plugged into the duplex; ergo, no place to plug in the power supply. I needed to disconnect either the clock or the lamp. The lamp went away, which reduced the limited lighting in the room.
I did step down to the hot tub room, finding that housekeeping and maintenance are sorely lacking in that room. Of particular note is the diffusers on the ceiling lighting. Clearly have not been cleaned or replaced for a significant time period.
Upon retiring for the night, I found the mattress to be extremely uncomfortable - difficult to find a comfortable position. In addition, the pillows provided - even with stacking one upon another - my head angled toward the mattress. The fix? I went shopping the next day and bought a sheet/pillowcase set and 2 pillows. Sad I needed to do so, but I do need to sleep. My first night in the property netted me ~30-45 minute bursts of actual sleep.
I was out of my room the following day, returning to the room at approximately 3:00 p.m. The room had not been attended by housekeeping.
I could go on and on, documenting the miserable experience in my first 24 hours at the property. Suffice to say, I will NOT stay here again - and certainly cannot recommend it to any but the least discriminating traveler. I got a $40 room for $99 plus tax.
Again, CAVEAT EMPTOR!
- Official Description (provided by the hotel):
- The Red Stone Inn in Moab is walking distance to restaurants, bars, theaters and shopping. Features include small kitchenettes with microwave, refrigerator, coffee maker and sink. Picnic tables with a BBQ patio, Hot Tub and Pet Rooms are available. Red Stone Inn is known as Moab's Best Deal and is a favorite with outdoor adventures who return year after year. ... more less
- Reservation Options:
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- Also Known As:
- Red Stone Hotel Moab
- Red Stone Motel
- Red Stone Inn Moab, Utah