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Red Cliffs Lodge
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Reviews (3,049)
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2,593 - 2,598 of 3,049 reviews
A TripAdvisor Member
Vista Calif
123
Reviewed 2 September 2005

My sister and I booked a 3-day two-night trip thru an adventure center in Moab. I had emailed months ahead of time and requested a riverfront room, I offered to pay for an upgrade if need be. We received a confirmation back that we were booked in the requested room. When we arrived, they had bumped us to a creek side room and said nothing about it. Our voucher for the meals included still said a riverfront room on them. When I asked they basically told me that the package we were on did not entitle us to that room and that they guarantee nothing... No where on any paperwork or web site etc, is this stated. It was as if she made that up to cover their mistake. Somebody dropped the ball and did not make sure our request was carried forward on the room assignment. There was another family that was on the same trip we were on and they DID have a river front room, clearly her comment regarding not being "entitled" was inaccurate. Even when I attempted to explain how I contacted and received confirmation of the room requested they DID NOTHING. Wow!!! I could not believe that a supposedly 4 star hotel treated guests that way.
We ate dinner one night at the lodge and had people we had met that day show up from town to eat there. The couple asked to be set at one of the empty tables next to us and were told NO because they needed to spread out the customers so not to overwork the waiters,,,???? Again unbelievable the lack of customer service. We stayed at two other locations one in Moab and one in Lake Powell and have been contacted since our return to make sure we were happy with our stay. Not one word at all from Red Cliffs. They clearly do not care about repeat business, I sensed their attitude was they are busy enough that if you don’t like it go somewhere else.
I have sent a letter to the owner, I do not know if he wil be allowed to see it or not. we will wait and see.

Stayed: August 2005
23  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2005

I loved this place. They have a winery on the grounds which is what drew us in. We ended up having a fantastic dinner and staying the night. I would absolutly stay here again!

  • Stayed: August 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
1  Thank Robin_g_Despain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2005

  • Stayed: August 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2005

  • Stayed: July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2005

  • Stayed: August 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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