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Holiday Inn Express Hotel & Suites Moab
Ranked #10 of 35 Hotels in Moab
Certificate of Excellence
Reviewed 26 April 2013

I gave this hotel an average rating because there was nothing special about it. Our room did not even have a fridge and for over $100 a night I expect more. The pool was not open, but the location to Arches National Park was excellent. It is only a 5 minute drive tops. I did appreciate the hotel staff accomodating our nutritional needs which is not common

  • Stayed: November 2012, travelled with family
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1  Thank Frenny7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Moab, responded to this reviewResponded 16 May 2013

Dear Frenny7,

Thank you for taking the time to post your comments. It is nice to know however, that then staff took care of your nutritional needs. On the other hand, please accept our deepest apologies for the issues you had encountered with the lack of some amenities in the room and with some of the facilities. Rest assured that your comments will be reviewed by our team and take actions accordingly. We hope that you will give us another opportunity to pamper you and provide you with exceptional service.

Sincerely,

Karen G.
Case Manager
IHGCare

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664 - 670 of 1,052 reviews

Reviewed 15 April 2013

I am sitting in my king suite - sipping wine - looking at the gorgeous view!

They are adding 40 rooms - new gym, business center etc. - no noise at night and we are gone all day enjoying this wonderful area.

No complaints - a great place to stay.

  • Stayed: April 2013, travelled as a couple
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1  Thank WanderingCdns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2013

Read other reviews and expected drilling and hammering all night. Did not hear a thing!. Great hotel close to Arches and Canyonlands. Fanatstic breakfast and helpfull staff.

Most of out time was spent exploring the fantastic parks and we used the hotel as a 3 night stop over. Would use again without reservation.

Room Tip: Book it and get out into Arches National Park.
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  • Stayed: April 2013, travelled with family
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2  Thank tourerBrighton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2013

The hotel is under renovation so the pool was not accessible. We got a newly renovated room which was really nice. Only a couple of small complaints; no closet to hang up clothes and the bathroom fan didn't work properly. It is in a good location, away from the noise of town. We had 6 people in our group and they had a room that fit all of us. The breakfast had something for everyone. I would definitely stay here again.

  • Stayed: April 2013, travelled with family
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1  Thank JenShake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2013

This hotel met our expectations but wasn't "amazing" or memorable in any way. I'd say if you need a place to stay its perfectly acceptable but if you want a more memorable trip I'd pick a more unique place.

Room Tip: Ask for a room with a good view if there is a view at all to be seen. We didn't have a good view...
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  • Stayed: August 2012, travelled as a couple
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1  Thank beth d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Moab, responded to this reviewResponded 18 April 2013

Dear Beth D,

Thank you for your review of your stay at our hotel. I am sorry you did not find our hotel to your liking. All of our reviews are evaluated by management, and your review is no exception. Your feedback is very important to us as this assists us in continually improving the services and facilities we have to offer to our guests. Thank you again for your comments. Your business is valued and we hope your future travel plans will continue to include IHG properties.

Regards,

Brenda J.
eMedia Coordinator
IHGCare

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Reviewed 1 April 2013

We stayed here this past weekend and for the most part it was everything we have come to expect of an Holiday Inn Express...nice, comfortable, clean room and a great breakfast. It does feel a bit pricey --would be a better value if it, at least, had a microwave and mini-fridge. Hopefully they will get those in the newer rooms they are in the middle of constructing.

I read the other reviews, after our stay, and I agree that the walls are very thin but thankfully we didn't have noisy neighbors or experience any late-night construction in the two nights we stayed there. (So maybe they got the clue about that) Our biggest disappointment was the surprise that the swimming pool and hot tub were closed and under construction. That would seriously be something I would like to know when I book a reservation. I would have loved to have been given the heads up about that so I didn't waste any extra time packing or the extra space in our little car. I'd recommend calling first and asking if the pool and hot tub is done/open yet...it doesn't look like it will be anytime soon. :(

Also, you may want to know that the fitness room is under construction.

As for the breakfast... there was a large variety of foods to choose from: pre-made omelettes, French toast, bagels, cereal, granola, bacon or sausage (depending on the day), and my favorite cinnamon rolls! And yes, the juice was watery.

We have stayed at this hotel several times over the years and would stay here again. It would be nice if this hotel was closer to all the great shops but we don't mind the short drive.

  • Stayed: March 2013, travelled with family
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2  Thank Esteph55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Moab, responded to this reviewResponded 20 April 2013

Dear Esteph55,

Thank you for your review and being so detailed in the good, the bad and the opportunities to improve. Whilst I am pleased with the good comment, We truly value the negative comments as this gives us the opportunity of improving what we can offer. Please accept my apology for the inconvenience the pool renovations and room walls may have caused. We are continually reviewing the products and service we provide, therefore guest feedback is very important to us.

Again, we wish to thank you for your input and hope to see you the next time you travel to our area.

Sincerely,

Krysllin G.
Case Manager
IHGCare

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Reviewed 25 March 2013

the price of the rooms are to high for 2 beds 200.00 no micro,no frig. we always stay at holiday inns .walls are paper thin . its the first and last time for moab inn . its located on edge of town if you want to shop you have to drive in town to do so Not Recommend to stay here.

  • Stayed: March 2013, travelled with family
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1  Thank chris p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Moab, responded to this reviewResponded 11 April 2013

Dear Chris P,

Thank you for taking the time to post your comments. I am disappointed to read that the room accommodations you were given did not live up to expectations. Your comments are will be reviewed by the hotel's management and appropriate action will be taken to rectify unsatisfactory circumstances.

Despite your disappointment, I do hope you will return to stay with us again at some future date when you can be assured of our very best attention.

Sincerely,

Pam G.
Case Manager
IHGCare

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Additional Information about Holiday Inn Express Hotel & Suites Moab

Address: 1515 Hwy 191 North, Moab, UT 84532-2096
Phone Number:
Region: United States > Utah > Moab
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Moab
#9 Family Hotel in Moab
Price Range: £62 - £260 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Moab 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
Near the banks of the mighty Colorado river sits the Moab Holiday Inn Express Hotel & Suites. Artistically decorated, this three story, 79 room hotel is surrounded by the majestic red rock cliffs of southeastern Utah. All of our rooms and suites are beautifully appointed for business or pleasure. Each room has a 27' television, free wireless internet access, two line phones with voicemail, coffee maker, irons, and ironing boards. The one and two bed suites include a queen size sleeper sofa, refrigerators and microwaves. The Moab Holiday Inn Express Hotel & Suites features the express start breakfast with a complimentary copy of the USA today to get your morning off right. Just a short drive by car brings you to the entrances of Arches and Canyonlands National Parks. For the more adventuresome, how about you at the wheel of a four wheel drive in the rugged back country experiencing awe inspiring scenery. If four wheels are to tame, consider two wheels on the infamous Slick Rock bike trail, or show no fear rafting the white water rapids of the Colorado river. Whether your looking for a relaxing weekend away or a week full of adventure, the Moab Holiday Inn Express Hotel & Suites is the place to be in South Eastern Utah. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Moab
Holiday Inn Express Moab
Holiday Inn Moab
Holiday Inn Express Hotel & Suites Moab Utah

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