I hate to write very negative reviews but this will be one.
The Greenwell Inn is a motel with a nice, newly renovated reception area.
Problem 1: one staff member at the desk during checkin times (3-5pm)
Problem 2. first room we were assigned stunk and the carpet was badly stained
Problem 3 2nd room was like the first
Staff was nice and offered a yet another room or a discount. Frankly, by that time we couldnt get the stench from our noses or the stinging from our eyes.
Rather than clean carpets they drench them in odor-cloaking chemicals that make the masked stench even worse. Unbreathable, can't be healthy. Not a value at any price
We were fortunate enough to find another hotel, much nicer and cleaner, withing 30 minutes of checkin here. Staff tried to accommodate us but the 2 rooms we tried were just nasty.
For the sake of the Best Western chain, I hope the two rooms we tried were not typical of the hotel. If they are, Best Western should come and rip their logo right off the building.
The lone front desk employee did his best but nothing can make up for poorly maintained, filthy, malodorous carpets soaked in sweet smelling chemical.
- Official Description (provided by the hotel):
- Beautifully Italian Mediterranean architecture hotel in the hub of downtown Moab. We offer a relaxing and comfortable oasis stay in Downtown Moab. Hotel sits quietly along Moab's Mill Creek parkway. Moab's only hotel with in/out creek Trail access. We are in town center within easy walking minutes to Moab's many dining, shopping, and cultural places. Hotel features a large heated pool (seasonal) and hot tub, Free Wi-Fi, guest coin-up laundry, and a fitness room. Our guest rooms are professionally designed with either 1 King or 2 Queen beds (some with French door open out balcony). ... more less
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- Also Known As:
- Best Western Plus Greenwell Hotel Moab
- Best Western Greenwell Hotel
- Best Western Moab
- Moab Best Western
- Best Western Plus Greenwell Inn Moab, Utah