I have eaten at Viola’s twice. The first time I thought the food was tasty, but I was surprised that when they mention “beef” on the menu, they mean hamburger, not the shredded beef I would have expected. The service was ok, not great. The restaurant had that dingy, in need of a real scrubbing feel about it.
The second time I went there I was very disappointed. We had called ahead to let them know there would be a group of about 15 at 1 p.m. There wasn’t enough seats for our group which is understandable so we waited patiently until a nearby table was available. The wait staff did not seem to pay attention that we needed the table so we went ahead and moved the table so we could sit with our group. I apologized to the other diners for moving tables around and they were friendly about it but the wait staff became terse with us. I did not receive the food I ordered but I did not say anything because I already felt that the wait staff was annoyed with me. It is so hard to find good food in Los Alamos but I will put up with it if the wait staff is kind – and if the place is clean.
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