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“Best of a bad lot in Nome”

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Aurora Inn and Executive Suites
Ranked #1 of 3 Hotels in Nome
Canada
Level Contributor
348 reviews
278 hotel reviews
common_n_hotel_reviews_1bd8 313 helpful votes
“Best of a bad lot in Nome”
3 of 5 bubbles Reviewed 10 March 2012

This hotel is owned and operated by an aboriginal development corporation. The primary qualification for employment at this hotel is to be a member of the aboriginal race, in particular, to be a member of the local band (tribe). No prior hospitality training or experience is required, and based on my experience staying here, none is provided to the staff once they are hired.

Notwithstanding the very poorly trained staff (front desk employees who are annoyed when you interrupt their web browsing and personal phone calls, housekeeping staff who holler at each other from one end of the hallway to the other end), this hotel is probably the best there is in this town. It appears to qualify as "the Nome hotel least likely to burn down overnight while you are sleeping in it", which isn't saying much for the hotel choices available in Nome, but is probably the primary advantage of staying in this property.

There is no foodservice of any kind (no breakfast, no restaurant) at the hotel. Rooms are extraordinarily expensive, approximately $200 a night. Internet is free and relatively fast.

In conclusion: This place is the best of a bad lot in this town.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank solotravellerCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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83 reviews from our community

Traveller rating
    17
    49
    14
    3
    0
See reviews for
5
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35
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • Russian first
  • Any
English first
Juneau, Alaska
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 1 November 2011

There are very few choices in Nome so you can't compare this to anywhere else. The staff are intermittently friendly and do not really need to bend over backwards to please the guests as there is always a full house. Rooms are tired and dirty. You take what you can get in Nome.

Room Tip: Look for a second floor or top floor room.
See more room tips
  • Stayed July 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank homeinseak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lummi Island, WA
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 11 October 2011

We had a room on the 2nd floor on the back (parking lot) side. The room was big, clean and the beds were comfortable. Customer service is what you'd imagine from a government agency: it was adequate, but not great. Housingkeeping was lacking - the sinks & shower weren't cleaned daily, used coffee mugs were left out & the coffee pot wasn't cleaned. All said, tho, it is the best in Nome and just fine.

  • Stayed August 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank patricia0555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
466 reviews
156 hotel reviews
common_n_hotel_reviews_1bd8 480 helpful votes
4 of 5 bubbles Reviewed 5 October 2011

This place is getting better each year. Though the check-in girl reeked of beer (and showed signs of its effects) the place was very well organized and for the first time in 4 years, the conference room was mostly set up for our meeting. Usually it's not and we spend an hour or so getting out and setting up tables and chairs etc. Guest rooms were already available for a pretty early (just after noon) check-in too. Like I said, getting better than in past years.

Wireless internet is impossibly slow for printing things etc in lobby from your computer. Better to host the document somewhere accessible from lobby computer and print that way.

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hatlad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria, Canada
Level Contributor
144 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 bubbles Reviewed 17 September 2011

On two visits, a couple of weeks apart, I first had a large handicapped-access room on the ground floor and next time a room on the floor above. About the first: there were some cleanliness and maintenance issues, the shower needs a soap dish, and the bathroom needs a toiletry shelf. There were plenty of towels but no bath mat. The clothes-hanging rod is very low, so you can’t hang a robe or coat. There’s no mention of recycling, but maybe it’s just not available in Nome. Nice, flat-screen TV and many channels but no channel guide. Could hear sounds from the room above in the early morning. Great to have free wireless internet, but there needs to be an outlet near the table. Windows were very dirty on the outside. No coffee-maker, kettle, fridge or microwave in the room. The second-floor room had an older TV but a newer bathroom. There’s no elevator, but staff assists with luggage. This is likely the best place to stay in Nome.

  • Stayed August 2011, travelled solo
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank LCNtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
163 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
4 of 5 bubbles Reviewed 12 August 2011

My wife and I spent three nights recently in Nome's Aurora Inn and, as others have written previously, we, like they, had a reasonably enjoyable and certainly restful experience. The rooms are comfortable and quiet; and, if not luxorious, it is hard to imagine anyone not getting a good night's sleep in any one of them. Having never been to Nome before, we chose the Aurora because of earlier Trip Advisior reviews and, in the main, we're glad we did.

There are, however, several things to be considered before booking a room at the Aurora. Unlike probably 99% of most "city" hotels these days, the Aurora does not provide a shuttle to or from the local airport and it is necessary to pay an addition $6 each way to one of the town's cab companies to be taken to or from it. Thankfully we had little luggage but we were still somewhat shocked when we called to be picked up to be told, rather brusquely, that we would have to get to the hotel on our own since the hotel never provided such service. (The unpleasant attitude of the manager to whom we talked was, it ought to be noted, is complete contrast to the other front desk personnel, all of whom were unquestionably friendly and ougtgoing at all times. Perhaps he had had a bad day). At the same time, however, the Aurora provides the only place in Nome where one can rent cars and the youngsters who man the front desk also arange all those rentals too. That makes for efficiency on the one hand if one needs to rent a car but, as in our case, unbelievably slow check ins and outs from the hotel itself.

One other "problem:" the Aurora offers no complimentary breakfast and so, unless one wants to use the very limited kitchenette to make one's on, it is necessary to go elsewhere to eat. There is a Subway within less than a block which offers a nice but quite limited breakfast menu but it would be so much nicer if one could simply stay "in" and get something at the hotel itself, even if that mean paying for it separately.

Nome is, as another reviewer called it, a "funky" little town but a fascinating one for all that. The three roads that radiate out from the heart of town offer some great views and, though we were not interested in either, probably some great fishing and hunting possibiliities too. We'd like to return and when we do, even with all the caveats, we'd head directly to the Aurora Inn without a second thought.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank BigP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asheville
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 27 July 2011

There are only three hotels in Nome and this is easily the quietest, cleanest, and best. But Nome's small population supports six bars and two liquor stores and this has a devastating effect on a major population segment. So if you go through the lobby at six am to watch birds, don't be surprised to find about seven drunks watching the television quietly while they sober up. I'm told that at the other hotels, it's even worse. This is a sad reality in most Alaska bush towns.

Room Tip: ask for non-smoking. they are newer.
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  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank BasicBill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Aurora Inn and Executive Suites

Property: Aurora Inn and Executive Suites
Address: 302 East Front Street, Nome, AK 99762
Phone Number:
Region: United States > Alaska > Nome
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Spa Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Nome
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Aurora Inn and Executive Suites 3*
Number of rooms: 68
Also Known As:
Aurora Inn And Executive Hotel Nome
Aurora Hotel And Executive
Aurora Inn And Executive Suites Nome, Alaska

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