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Holiday Inn Beaumont Plaza
Ranked #2 of 33 Hotels in Beaumont
Reviewed 8 May 2014

Its not bad , it just isn't that good. You hope for more and it really try's , it is just time to spend some money and update it. Reminds me of an old embassy suites that was taken over. ( it is not but feels that way). It is semi clean but here again areas of improvement. Rooms feel ok , just sort of "old" feeling. Breakfast was weak with a processed egg taste and fruit was ok, but tasted like a few days old. It's ok for a night but for my taste it just felt old. Staff was ok and seemed "Settled". meaning working but no real get up and go. Appreciate the stay and would not return unless had to.

  • Stayed: April 2014, travelled on business
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Thank Peter2150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Beaumont Plaza, responded to this reviewResponded 24 May 2014

Dear marcyro,

Thank you for your feedback. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We appreciate you bringing your concern to our attention. I am sorry you were not so pleased with your recent stay at our hotel and offer our sincere apologies for the poor service and conditions you experienced, which are certainly not up to our usual standards.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Connie D
Case Manager
IHGCare

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Reviews (323)
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215 - 221 of 323 reviews

Reviewed 1 May 2014

Located next to Interstate 10 access is ideal. Check in was very quick and easy. The room was very large. We had a good breakfast (best grits around!) were ready to roll in no time. We were in town for the State Bowling tournament. Come back to swim and hang out on patio for a nice smoking area. Bonus was free coffee in the lobby in the mornings. The lobby was very large and attractive. downside. The hotel was packed with kids but staff worked hard to keep them quite.

Room Tip: Not sure it matters here not much of a view. However if you take a room on the front (south) wall t...
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  • Stayed: April 2014, travelled with friends
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Thank gregs125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2014

Traveling from New Orleans to Austin. A perfect halfway point. Check in was quick and friendly. The room was clean and comfortable and quiet inside. This hotel is setup with a huge interior with the rooms around the perimeter. We had a great breakfast and were easily on the road the next morning.

  • Stayed: March 2014, travelled as a couple
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Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2014 via mobile

I can't emphasize how important the check in process is to me, Jeremy made us feel like we were VIP's. This property is blessed with courteous friendly staff and immaculate clean and comfy rooms, probably the best in Texas!! Keep up the "gold standard" service Jeremy!!!!!

Stayed: March 2014
Thank bulkibagel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2014

Safe, clean and comfortable hotel. Refrigerator and microwave were a nice plus. Free coffee at the desk in the mornings. The lobby was very attractive. The hotel was quiet. I stayed through a priceline express deal.

  • Stayed: March 2014, travelled solo
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Thank Dana C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2014

King room, with king bed, nice couch, good TV... Please put more pillows in the room... the new trend toward the smaller pillows leaves some good rest to be desired. Im sure they would have brought them if I had asked but didn't get to the bed till nearly midnight... Only had 4 of the small pillows for the two of us... 6 would have been a lot better.

Also, new front desk help kept trying to send us to a double room instead of a king. took three trips to front desk to rectify...

Price was good on priceline for $51

Room Tip: Request extra pillows on check in...
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  • Stayed: March 2014, travelled as a couple
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Thank PilotFlyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Beaumont Plaza, responded to this reviewResponded 13 April 2014

Dear Jim H,

Thank you for staying with us and leaving such a detailed review. I am glad you liked your overall stay with us. However, I am sorry you found some aspects of our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare

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Reviewed 11 March 2014 via mobile

By far the worst Holiday Inn I've stayed in. From unfriendly desk personnel, to some of the room conditions: I'm pretty sure the toilet tank lid was spray painted, some mold in the bathtub area, slow draining tub. Mini fridge and microwave were nice to have. The pool hot tub area was closed with no sign and the front desk didn't know why it was closed either. Our friends that were also staying, left early because of all the noise of baseball kids running around the halls. We are IHG Platinum Club members are used to far better than this!

Stayed: March 2014, travelled with friends
Thank Sherrie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa C, Front Office Manager at Holiday Inn Beaumont Plaza, responded to this reviewResponded 10 August 2015

Dear guest,
We are sincerely sorry for the staff's lack of urgency about the customer service and we will address this issue. Also the cleanliness of the property as a whole will be addressed.
Thank you.

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Additional Information about Holiday Inn Beaumont Plaza

Address: 3950 I-10 South & Walden Rd, Beaumont, TX 77705
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Beaumont
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 33 Hotels in Beaumont
Price Range: £98 - £155 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Beaumont Plaza 3*
Number of rooms: 253
Official Description (provided by the hotel):
Treat yourself to a worry-free stay at the Holiday Inn Beaumont Plaza located just minutes from the heart of Beaumont, Texas. Take the stress from traveling as you relax in the garden atrium with a cascading waterfall or ride on our free shuttle to Southeast Texas Regional Airport (BPT). Our hotel invites you and your family to relax in our 24-hour, indoor pool area, which also offers a whirlpool, fitness center and adjoining sundeck. ... more   less 
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Also Known As:
Holiday Inn Beaumont Plaza Hotel Beaumont
Beaumont Holiday Inn

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