Where should I begin? First of all, the hotel was dirtier than I expected compared to other Holiday Inn properties. It was older, the carpet had an old worn out look to it. The gym area was not maintained cleanly and no towels were available. There were 4 people (2 adults, 2 children) staying in our room, so obviously we needed 4 sets of towels. When we requested for extra towels, the staff would not accommodate us until we made an extremely big fuss about it. The checkin process was way too long. Granted there was a softball tournament happening that weekend and many softball teams were staying there, but the staff should have known that ahead of time. There were no (zero) hangers available in our room and when we asked for more, the staff said they would bring it to us, but they never did. Wifi service was extremely slow and kept disconnecting the first night we were there, but gradually improved the second night. The icemaker machine did not work at all on the 8th floor and it did not seem the hotel staff even bothered to fix the issue. Did I mention that this hotel is pet friendly? I did not know that and we had a dog in the room right next to us and it barked all night long. I love pets, but I did not expect to stay in a pet friendly hotel with a barking dog.
I would never stay at this property again. I only stayed here out of necessity since I could not get a room elsewhere.
- Official Description (provided by the hotel):
- Treat yourself to a worry-free stay at the Holiday Inn Beaumont Plaza located just minutes from the heart of Beaumont, Texas. Take the stress from traveling as you relax in the garden atrium with a cascading waterfall or ride on our free shuttle to Southeast Texas Regional Airport (BPT). Our hotel invites you and your family to relax in our 24-hour, indoor pool area, which also offers a whirlpool, fitness center and adjoining sundeck. ... more less
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- Also Known As:
- Holiday Inn Beaumont Plaza Hotel Beaumont
- Beaumont Holiday Inn