We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Consistently good service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Hampton Inn Asheville - Tunnel Road
Ranked #5 of 63 Hotels in Asheville
Certificate of Excellence
Charlotte
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Consistently good service”
Reviewed 21 February 2013

I stay at this hotel about once a month for business purposes and always receive great service. The front desk staff is friendly and efficient. The rooms are clean and comfortable. The only drawbacks in this hotel are that there is ony one elevator, and when there is high occupancy- you can wait for a good minute before you get onto the elevator and to your room. Also, the driveway is up a steep hill and during inclement weather (as happens often in the NC mountains), it is a little treacherous making your way in and out of the driveway.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laura H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreaCoon, General Manager at Hampton Inn Asheville - Tunnel Road, responded to this review, 3 March 2013
Thank you so much for your review and for being a loyal guest with us. We are grateful for your business. I appreciate your compliments of our team and our rooms. We do have two elevators; one on each end of the building. Recently we have had several reviews stating that we only have one elevator. I am very grateful that this has been brought to our attention so that we can do a better job informing our guests of both elevators at check in. The elevator on the lobby side of the hotel is very busy and I can understand how that would be frustrating. Thank you for bringing this to our attention so that we can improve. Thank you for being our guest! We look forward to seeing you soon.

Sincerely,


Andrea Coon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,435 reviews from our community

Traveller rating
    962
    346
    89
    21
    17
See reviews for
454
547
49
163
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (200)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Olympia, Washington
Level Contributor
120 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 21 February 2013

It's not a very new hotel, but very well maintained. The staff was awesome, the breakfast was very good, with waffle, bread, yogurt, fruit salad, etc.
The room was great too, great bed. My problems: do not stay at room #522. Because the super annoying noise coming from the pool fans and because the fan in the bathroom does not work.
One night I had to close my bathroom door ad call the front desk because the guest next door was smoking (the hotel is entirely non-smoking). The smell continued the whole night, turned the shower twice to see if the steam would solve my problem. The fan had no effect.
The front desk talked to the infamous guest and called me back. But the smell continued.
Despite the incident it was a decent 4 night stay.

Room Tip: don't stay at room 522
See more room tips
  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Natasha_Blue20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreaCoon, General Manager at Hampton Inn Asheville - Tunnel Road, responded to this review, 27 February 2013
Thank you so much for taking the time to write a review for our hotel. I appreciate your compliments on our awesome staff, our breakfast and beds. I am very sorry to hear about the disappointments during your stay. I am having my maintenance team look into why the bathroom vent in your room did not work and look at the fans on the pool roof. I am grateful that you brought these issues to our attention so that we can resolve them for future guests. It is the feedback from our guests that give us the opportunities to improve. I hope that you will give us another opportunity to serve you on future visits to Asheville. Thank you again! We hope to see you soon.

Sincerely,


Andrea Coon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
1 review
Reviewed 19 February 2013

My husband and I visited Asheville the first week of February. We received great service from Tammy when we checked in and Reggie was so helpful with his resturant recommendation to Creekside, a local Bar-B-Que joint. The room was nice and very clean. Sorry, I don't know the name of the breakfast attendant for the morning of the 5th and 6th but she was fantasic. Thanks for a great stay! Caroline

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caroline F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreaCoon, General Manager at Hampton Inn Asheville - Tunnel Road, responded to this review, 3 March 2013
Thank you for taking the time to write a review of our hotel. I really appreciate your compliments of Tammy, Reggie and our breakfast hostess. They go out of their way to take care of our guests and I am proud to work with them. I love to hear about positive experiences that our guests have with team members. I will be sure to share your review with them and make sure they are recognized for excellent service. We hope to see you on your next trip to the Asheville area!

Sincerely,


Andrea Coon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winston Salem, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 February 2013

Our stay was related to a VA Hosp inpatient stay. Easy access to the hospital with a variety of eating , and if permissable, shopping options. Bed are comfortable & staff awesone. I am very hard to please

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kaye T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreaCoon, General Manager at Hampton Inn Asheville - Tunnel Road, responded to this review, 3 March 2013
Thank you for writing such a warm review of our hotel. I really appreciate your compliment of our awesome team. I am glad our location met your needs to visit the VA Hospital. I hope you can stay with us again under less stressful circumstances. Thank you for staying with us! We hope to see you soon.

Sincerely,


Andrea Coon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 14 February 2013

The Hampton Inn on Tunnel Road is clean, comfortable, and "looks new" due to the recent remodel. Rooms are up to date and are well equipped with a refrigerator and microwave. We used the shuttle service to downtown several times. Awesome perk with rides back to hotel up to 9:30pm. Shuttle was also clean and prompt. I would like to single out a front desk staff member, Patrick, who was instrumental in making our experience top notch. He was very knowledgable about downtown and gave us excellent dinner recommendations. Also, he was extremely personable, friendly and kind to my family. He seems to take a lot of pride is his work and the hotel itself. I agree with the multiple wonderful reviews of this hotel.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Drbluegrass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreaCoon, General Manager at Hampton Inn Asheville - Tunnel Road, responded to this review, 3 March 2013
Thank you so much for taking the time to write a review for our hotel. I am grateful for the warm compliments about our renovations, the shuttle and especially Patrick. He does an outstanding job taking care of our guests and I am very proud to have him on my team. Thank you for being our guest. I hope you will stay with us on your next trip to Asheville!

Sincerely,


Andrea Coon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hertford, North Carolina
Level Contributor
53 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 14 February 2013

If home is where the heart is, you will absolutely love the accommodations and staff at the Hampton Inn off Tunnel Road. Friendly and prompt customer service is in balance with clean and spacious rooms. Situated well off the busy Tunnel Road, noise was nonexistent. As a launching pad to visiting the historic Biltmore, and downtown, the Hampton Inn is also strategically located within a short distance to dinning, shopping and a movie theater. I would like to especially acknowledge Ms Laura Francis and her crew on making our 23rd Wedding Anniversary very special. Management if you're reading this that young lady needs more responsibility, upward mobility!

Room Tip: Plan to park in the back. Parking in the front comes with a slight uphill climb combined with stairs...
See more room tips
  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jpparker19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreaCoon, General Manager at Hampton Inn Asheville - Tunnel Road, responded to this review, 28 February 2013
Thank you so much for writing such a glowing review for our hotel. I am honored that you chose to stay with us for such a special occasion! I am thrilled that Laura and the team helped to make your anniversary special. Laura is a great leader and I feel very fortunate to have her on my team. I will be sure to share your review with her and the rest of the team. Thank you for being our guest. We hope to see you when your travels bring you back to Asheville!

Sincerely,

Andrea Coon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portsmouth, New Hampshire, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 February 2013

The customer service was great and the rooms have been updated and are fresh and clean!
I stayed on the 5th floor, it was generally very quiet and the heating/cooling worked great, and no stale room odor!

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HM76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreaCoon, General Manager at Hampton Inn Asheville - Tunnel Road, responded to this review, 28 February 2013
Thank you for taking the time to write a review for our hotel. I appreciate your compliments of our team and our renovations. I am very proud of our improvements and how well our team takes care of the property and our guests. Thank you for being our guest! We hope to see you on your next trip to Asheville!

Sincerely,

Andrea Coon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Asheville hotels
6.2 mi away
Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)
0.6 mi away
Homewood Suites by Hilton Asheville- Tunnel Road
0.2 mi away
Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate)
Show Prices
Show Prices
Show Prices
3.6 mi away
The Inn on Biltmore Estate
1.4 mi away
The Residences at Biltmore
The Residences at Biltmore
#22 of 63 in Asheville
4.5 of 5 bubbles 1,154 reviews
1.9 mi away
Doubletree Hotel Biltmore / Asheville
Show Prices
Show Prices
Show Prices

Been to Hampton Inn Asheville - Tunnel Road? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hampton Inn Asheville - Tunnel Road

Property: Hampton Inn Asheville - Tunnel Road
Address: 204 Tunnel Rd, Asheville, NC 28805-1820
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Asheville
#2 Business Hotel in Asheville
#6 Romantic Hotel in Asheville
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Asheville - Tunnel Road 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
Whatever brings you to wonderful and rare Asheville we're eager to have you stay with us at the Hampton Inn® Asheville-I-240 Tunnel Rd. We are perfectly and conveniently nestled amongst all of Asheville's most popular attractions, including the world famous Biltmore Estate and winery, historic downtown Asheville, and America's most scenic byway--the Blue Ridge Parkway. Once you've arrived at our hotel, you'll enjoy a lot of great amenities waiting for you in your room, including free high-speed internet access in every guest room, handy lap desks, and 32" HD flat-screen televisions. Our recently renovated Perfect Mix Lobby is a perfect marriage of vibrantly blended colors, creating a perfect space to mingle with friends, watch the big game on the oversized HD flat-screen television, or finish up the day's business on plush sofas or the communal table. Our guests also enjoy our complimentary On the House™ hot breakfast, featuring a variety of hot breakfast items and fresh Belgian waffles. If you're looking for relaxation, splash down in our newly renovated indoor pool, melt the day's stress away in our whirlpool spa or maintain your healthy lifestyle in our state of the art fitness center featuring all new Precor® equipment. When you're ready for some rest, hunker down for the night in our comfiest amenity yet, our Clean and Fresh Hampton Bed™. Come and experience for yourself the splendor of the Blue Ridge Mountains at the newly renovated Hampton Inn® Asheville-I-240 Tunnel Rd. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Expedia, Hotels.com, Booking.com, Hilton Hotels Direct, Ebookers, Odigeo, Priceline, TripOnline SA, Traveltool, S.L.U., Cancelon, Evoline ltd, HotelQuickly and Hotel.de so you can book your Hampton Inn Asheville - Tunnel Road reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn Tunnel Road Hotel Asheville
Hampton Inn Asheville Tunnel Rd
Asheville Hampton Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing