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“Beautiful property in Asheville, NC”

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Hampton Inn Asheville - Tunnel Road
Ranked #6 of 63 Hotels in Asheville
Certificate of Excellence
Pittburgh, United States
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Beautiful property in Asheville, NC”
5 of 5 bubbles Reviewed 9 December 2013

Initial impression:
The driveway to the hotel gave us the impression we were going to a resort. It was a divided driveway with trees in between and still in their Fall color. The room was beautifully appointed. The furniture was well placed in the room. The room was well lit and the amenities included a microwave, large refrigerator, beautiful wall pictures, Wifi, coffee pot, ice cube container, hair dryer, night light for night visibility to the bathroom, electrical outlets on table lamps, security with new door latch instead of the secuity chain. The room was impeccable.
Bathroom:
The bathroom was very clean with no signs of wear. Towels were meticulously placed. The wash cloths were rolled and stacked on the top shelf (nice touch). The small hand towels were hung and spaced under the bath towels. The bath towels were rolled and stored in their respective compartments. The lotions and shampoos were carefully placed on their plastic platform. Lighting in the bathroom was bright and enabled the occupant to wash and shave. The bathroom was very well done.
Breakfast Area:
The breakfast had a wonderful selection of food items. Hot items, during our stay, included omlets, ham slices, sausages, waffles and oatmeal. The breakfast buffet also included fresh fruit (not canned fruit) such as pineapple, blueberries, red grape fruit, and cantalope. There was also yogurt, pastries and bread. There were various selections for juices and coffee. There was plenty of seating and the area was very clean. The attendants kept replenishing all items for the guests before they were even asked. The breakfast was very well done.
Hotel Staff:
We made our reservation with Jennifer and she was very pleasant on the phone and when we met her at the front desk. We received a courtesy call from Reggie the day before our visit to confirm that we were still coming to this property. Reggie and Kendra were both at the front desk during our stay and they were most helpful with all our questions such as directions, places to eat, etc. Marquese was our room attendant and he was a very pleasant and helpful as well. All members of this hotel's staff were very accommodating, pleasant and they certainly made our stay a very welcome visit. We will most definitely stay at this hotel on our future visits.

Room Tip: We had room #518 that faced the front of the hotel. You could see the vehicles parked there and the...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joseph K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreaCoon, General Manager at Hampton Inn Asheville - Tunnel Road, responded to this review, 19 December 2013
Thank you so much for taking the time to write such a thorough review for our hotel. I am so glad that you enjoyed your stay with us. I will be sure to recognize Marques, Jennifer, Reggie and Kendra for a job well done and share your compliments with them. We look forward to seeing you on your next trip to the Asheville area.
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1,405 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (195)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Bayamon, Puerto Rico
1 review
5 of 5 bubbles Reviewed 5 December 2013 via mobile

My experience in the hotel was very good. Clean room & bathroom, breakfast always hot, Wi-Fi was ok, staff would make sure everything was ok. Area is accessible once you get there. Thank you Cali, Jessica, Reggie, Maggie, Leroy and Cody for making the stay more enjoyable while I was in my business trip, your tips and recommendation on what to do and where to go were great. Hope you keep doing a good work and Merry Christmas to you all. Gun ho! (I think that was how its spelled)

Stayed December 2013, travelled on business
Helpful?
Thank German A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreaCoon, General Manager at Hampton Inn Asheville - Tunnel Road, responded to this review, 19 December 2013
Thank you so much for taking the time to review our hotel and for your compliments on our team members. I am glad you enjoyed your stay with us and we hope to see you on your next trip to Asheville!

Sincerely,
Andrea Coon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
139 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
3 of 5 bubbles Reviewed 3 December 2013

We stayed at the Hampton Inn in Asheville for five nights recently. The only bad experience we had with this hotel was at check-in. We were about an hour early and our room wasn’t ready yet. Fair enough, and we have no expectation of being able to check in early, although we appreciate it when we can. But the clerk was quite unpleasant about it and told us she couldn’t even guarantee that we could check in at check-in time and that we should keep calling to see when our room would be ready. She didn’t even offer to hold our luggage. She said she couldn’t rush housekeeping (Why? Can’t you prioritize cleaning the room of people waiting to check in at check-in time?). The whole experience was quite upsetting and started our stay on a sour note. Fortunately, her colleague was professional and sorted it out, but wow! Additional training necessary‼!

The hotel itself was very comfortable and the breakfast was good. They mixed up the options every day so it didn’t get boring. Aside from the one employee mentioned above, all of our other experiences with employees were great. Housekeeping came through like a champ every day. The gym is small but good enough, although if more than two people are in it, which there often were, it is very crowded.

The one caveat is that the hotel is located on a small hill that can be dangerous if it is snowing. We aren’t used to snow and it was a little traumatic. Not sure what would happen if you couldn’t drive down the hill due to ice--I wouldn’t want to be stuck there until they figured it out.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreaCoon, General Manager at Hampton Inn Asheville - Tunnel Road, responded to this review, 4 December 2013
Thank you for taking the time to write a review for our hotel. I am so very sorry that you had an unpleasant check in experience! You are absolutely right that our staff should have prioritized and gotten a room cleaned for you. Your experience is unacceptable and is not the way we normally treat our guests! Please contact me at the hotel so that I can get more information about your stay to address with the team and ensure that you are satisfied. Thank you so much for your feedback. We will use it to improve our service going forward. I hope that you will give us another opportunity to serve you on your future travels to Asheville. Please feel free to contact me and I will personally make your next reservations. I look forward to hearing from you!

Sincerely,

Andrea Coon
General Manager
828.255.9220
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
1 review
5 of 5 bubbles Reviewed 3 December 2013

the staff here was courteous, and a couple of times went above and beyond to help. We were there for thanksgiving and they were very helpful finding us a restaurant to have our holiday meal. they are not pet friendly as a hotel, but the staff is, and made suggestions for us to take care of the pet.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Ethel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashevill, United States
1 review
5 of 5 bubbles Reviewed 2 December 2013

I enjoyed the morning staff the ladies were very cheerful and helpful at breakfast! David and the night young man were always helpful and very nice. I spent 14 night there for work and worked long hours it was nice to see smiling faces!!

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Karen A B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
El Dorado Hills, California
Level Contributor
134 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 30 November 2013 via mobile

We stopped in with family on way to thanksgiving. Kids lived the indoor pool with skylight! So clean and nicely done. We swam even though snowing outside.

Rooms are great and breakfast is good. One of the nicer lobbies in the chain with fireplace. Staff are great - like they just came from the ritz Carlton!


Quiet - great location - just 5 minutes to downtown - definitely go downtown to eat - so many awesome restaurants in Asheville and all are family / casual friendly!

Stayed November 2013
Helpful?
Thank Brad D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greenville, South Carolina
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 30 November 2013

We were looking for a budget friendly hotel for Thanksgiving week. Choose the Hampton based on other reviews and price. Probably one of the quietest hotels we have ever stayed at. Room noise was minimal (nothing clanked, squeaked or sputtered either) and even noise from the hallways (which is my pet peeve) was muffled. Rooms were in great condition. We had a refrigerator and microwave which is always great. Even a nightlight in the bathroom (finally!) As others have said, public areas were great. Free coffee and cocoa. Fresh, free cookies occasionally. Pool is "just big enough" for the kids to play in. Workout area is minimal but has the basics. Only food on site (standard at Hamptons) is the breakfast in the morning. Breakfast is from 6-10 I believe which is good for both early and late risers. Hotel is near a number of "family favorite" restaurants both sit down and drive thru. We ordered in pizza one night from a place listed by the hotel which was very good. Seems close to everything in Asheville. Overall the hotel seems like it should be higher than 2.5 star quality. No fancy views, unless they were on the other side. But, if you are looking for a place in good shape, quiet, nice staff without spending a lot I would recommend this hotel.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Margaret G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreaCoon, General Manager at Hampton Inn Asheville - Tunnel Road, responded to this review, 13 December 2013
We are so glad that you found our hotel accommodating for you and your family during your travels on Thanksgiving. We strive to give every guest the best experience and I am glad that we hit the mark with your stay. I am also happy that you had no noise disturbances during your visit. Our Chief maintenance engineer works very hard to make sure that everything is quite and running efficiently, and it is nice to know when people appreciate how quite our hotel is. Thank you so much for your comments and we hope to see you and your family again in the future.
Have a great day!!


Matt Stasiowski
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Asheville - Tunnel Road

Property: Hampton Inn Asheville - Tunnel Road
Address: 204 Tunnel Rd, Asheville, NC 28805-1820
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Asheville
#2 Business Hotel in Asheville
#6 Romantic Hotel in Asheville
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Asheville - Tunnel Road 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
Whatever brings you to wonderful and rare Asheville we're eager to have you stay with us at the Hampton Inn® Asheville-I-240 Tunnel Rd. We are perfectly and conveniently nestled amongst all of Asheville's most popular attractions, including the world famous Biltmore Estate and winery, historic downtown Asheville, and America's most scenic byway--the Blue Ridge Parkway. Once you've arrived at our hotel, you'll enjoy a lot of great amenities waiting for you in your room, including free high-speed internet access in every guest room, handy lap desks, and 32" HD flat-screen televisions. Our recently renovated Perfect Mix Lobby is a perfect marriage of vibrantly blended colors, creating a perfect space to mingle with friends, watch the big game on the oversized HD flat-screen television, or finish up the day's business on plush sofas or the communal table. Our guests also enjoy our complimentary On the House™ hot breakfast, featuring a variety of hot breakfast items and fresh Belgian waffles. If you're looking for relaxation, splash down in our newly renovated indoor pool, melt the day's stress away in our whirlpool spa or maintain your healthy lifestyle in our state of the art fitness center featuring all new Precor® equipment. When you're ready for some rest, hunker down for the night in our comfiest amenity yet, our Clean and Fresh Hampton Bed™. Come and experience for yourself the splendor of the Blue Ridge Mountains at the newly renovated Hampton Inn® Asheville-I-240 Tunnel Rd. ... more   less 
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Also Known As:
Hampton Inn Tunnel Road Hotel Asheville
Hampton Inn Asheville Tunnel Rd
Asheville Hampton Inn

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