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“Perfect Stay” 5 of 5 bubbles
Review of Hampton Inn Asheville - Tunnel Road

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Hampton Inn Asheville - Tunnel Road
Ranked #6 of 63 Hotels in Asheville
Certificate of Excellence
Pataskala, Ohio
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Perfect Stay”
5 of 5 bubbles Reviewed 11 June 2014

This was the "best" place. Very clean, modern. Very good value. However the staff were what made it perfect. Patrick checked us in, gave us recommendations for restaurant and was spot on every time. He was helpful with directions and suggestions. Best stay we ever had.

Room Tip: Our room was great. # 407
See more room tips
  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreaCoon, Manager at Hampton Inn Asheville - Tunnel Road, responded to this review, 16 June 2014
Mary,
Thank you for taking the time to write a review about your recent stay at our property. I am so pleased to see that you enjoyed your stay with us! We pride ourselves on having some of the best staff in Asheville. They are very knowledgeable about our city and the best things to do and the best places to eat. I want to thank you again for choosing Hampton Inn Tunnel Road and we look forward to seeing you again very soon!
Sincerely,
Jessica Jacks
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,376 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (193)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Coral Springs, Florida
Level Contributor
122 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed 9 June 2014 via mobile

The front desk checked us in with a smile on there face.
We have stayed here previously a few years back.
Looks like they upgraded the Hotel.
We enjoyed the buffet.
The usual Hampton breakfast buffet.Plenty to choose from.
Great hot coffee....We will be back

Stayed June 2014, travelled as a couple
Helpful?
2 Thank Jgeptp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreaCoon, Manager at Hampton Inn Asheville - Tunnel Road, responded to this review, 16 June 2014
Hi!
Thank you for taking the time to write a review about your recent stay at our property. I am pleased to see you are a repeat guest! We know that there are a lot of hotel choices in Asheville and are so grateful that you choose to stay with us. In addition to renovating the entire property, we also added a few new amenities. We now offer a courtesy shuttle, which can take our guests into Downtown Asheville! Thank you again for choosing Hampton Inn Tunnel Road and we look forward to seeing you again very soon!
Sincerely,
Jessica Jacks
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alabaster, Alabama, United States
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 9 June 2014

Our stay at this hotel was wonderful considering the reason for our stay. My Uncle passed away and we were there for his funeral. We had stayed at this hotel in Sept. 2013 and had a great experience also.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
2 Thank Carol C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreaCoon, Manager at Hampton Inn Asheville - Tunnel Road, responded to this review, 16 June 2014
Carol,
Thank you for taking the time to write a review about your recent stay with us. I am terribly sorry to hear that your visit with us was under such circumstances, but I am happy that we were able to make your stay wonderful, as you say. I hope next time you are able to stay with us it is for a leisure vacation! Thank you again for choosing Hampton Inn Tunnel Road. We look forward to seeing you again very soon.
Sincerely,
Jessica Jacks
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 9 June 2014

I always enjoy staying at the Hampton Inn. Works great for business trips since you can find them in even the smallest of cities. The quality of the rooms are great for the price and I always sleep like a baby in the comfy beds. HHonors program is great to utilize!

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
2 Thank Daniel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreaCoon, Manager at Hampton Inn Asheville - Tunnel Road, responded to this review, 16 June 2014
Daniel,
Thank you for taking the time to write a review about your recent stay at our property. I am glad that you chose to stay with us on your recent business trip. We truly value your business and look forward to seeing you again on your next trip to Asheville. Thank you again for choosing Hampton Inn Tunnel Road.
Sincerely,
Jessica Jacks
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 3 June 2014

This is a great hotel to stay at while in the Asheville area. It is close to downtown's shops and restaurant's. There is also a large shopping mall within a mile of the hotel. It is easy to get on and off the interstate. The staff is very helpful and welcoming. The hotel is quite and very clean.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
1 Thank susangU4693XE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreaCoon, Manager at Hampton Inn Asheville - Tunnel Road, responded to this review, 16 June 2014
Susan,
Thank you for taking the time to write a review about your recent stay with us. Our location does help us a lot when it comes to catering to our guests' individual needs. We offer lots of amenities to make sure that all of our guests are satisfied - from our complimentary On The House© breakfast and complimentary Wireless Internet Access to our free shuttle which provides our guests transportation into Downtown Asheville and back to the hotel! Thank you again for choosing Hampton Inn Tunnel Road. We look forward to seeing you again very soon!
Sincerely,
Jessica Jacks
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 1 June 2014

First off, I must preface my review by saying that I am really picky when it comes to travel accommodations. My husband and I checked in here yesterday afternoon after a long day at the Bitlmore. To be honest I wasn't expecting anything special but was pleasantly surprised as we drove up and saw a sign stating, "renovated rooms." The lobby was new, clean and we were welcomed by a nice young man who was cracking jokes. We had reserved a standard King room which ended up being a Handicapped room. The room and bathroom were spotless. Honestly it looked as if the room had never been used. The tiles in the bathroom were so clean and they had left us with all the amenities we needed. There was a note on the headboard stating our duvet and sheets had been cleaned. The bed was really comfortable! I would bring extra pillows if your like me and sleep with three?! Breakfast the following morning was tasty. It was a standard continental with a few extras such as a waffle station. The coffee was actually quite good too. I am a Starbucks junkie so I always compare everything against that. The hotel was not overly crowded, it was quiet, it fit our needs and we will definitely return. The only negative I could find was that we could smell chlorine outside of our room. However, this was probably attributed to the pool being down the hall. Oh, and the staff were really friendly. The manager was even helping to clear plates at breakfast. What a team player!

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank meredith h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreaCoon, Manager at Hampton Inn Asheville - Tunnel Road, responded to this review, 16 June 2014
Meredith,
I want to thank you for taking the time to write a review of your recent stay with us. I hope you enjoyed your trip to the Biltmore Estate! We pride ourselves on having some of the best, friendliest staff in Asheville. Our housekeeping staff works very hard to ensure our hotel keeps that "newly renovated" look by keeping the lobby, hallways, and guest rooms very clean. We try to anticipate what our guests might need and provide those amenities to our guests in the room. We also have quite a little collection of items available should a guest forget something as simple as a toothbrush or hair brush. I am pleased to see that you enjoyed our On The House© breakfast! Our continental staff is great about staying on top of the breakfast area to be sure nothing runs out and everything is stocked and hot until breakfast is over. We operate as a family here at Hampton Inn Tunnel Road and I feel that the connection between our team members - no matter what department or level - translates to our guests and helps create a "home-like" atmosphere. Thank you again for staying with us, and we look forward to having you again very soon!
Sincerely,
Jessica Jacks
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berkeley, California
2 reviews
3 of 5 bubbles Reviewed 1 June 2014

The first room we were given was directly over the pool and reeked of chlorine. We were pleased that the staff quickly gave us another room away from the pool. The room was pleasantly decorated but turned out not be entirely comfortable mainly due to the location of the a/c unit next to the desk which subjected us to blasts of very cold air and noise. The bed was OK, but not cushy. Although there was a microwave and frig in the room, there was no convenient place for two people to sit and enjoy a snack or drink together. We had brought a decent bottle of wine with us and could not obtain any glassware at the hotel. We finally bought some glasses at the market rather than drink our wine from paper cups.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Celine191
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreaCoon, Manager at Hampton Inn Asheville - Tunnel Road, responded to this review, 16 June 2014
Celine,
Thank you for taking the time to write a review about your recent stay with us. I am happy to hear that our front desk staff was able to move you into a room that was further away from the pool than your original room. I would like to apologize for the difficulties you had with the A/C unit. Each room is outfitted with a thermostat located near the closet with which our guests are able to manipulate the temperature in the room to fit their needs. We invite our guests to use our lobby as their living room. Our tables are available to our guests at all times of day or night and it is our pleasure to provide you with plates, utensils, or napkins, anything to make your dining experience more enjoyable. Unfortunately, we do not have glassware available. I apologize that your experience was not the best it could have been. We will use your feedback to make improvements. I hope that you are willing to give us a second chance in the future to really "wow" you. Thank you for choosing Hampton Inn Tunnel Road.
Sincerely,
Jessica Jacks
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Asheville - Tunnel Road

Property: Hampton Inn Asheville - Tunnel Road
Address: 204 Tunnel Rd, Asheville, NC 28805-1820
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Asheville
#2 Family Hotel in Asheville
#6 Romantic Hotel in Asheville
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Asheville - Tunnel Road 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
Whatever brings you to wonderful and rare Asheville we're eager to have you stay with us at the Hampton Inn® Asheville-I-240 Tunnel Rd. We are perfectly and conveniently nestled amongst all of Asheville's most popular attractions, including the world famous Biltmore Estate and winery, historic downtown Asheville, and America's most scenic byway--the Blue Ridge Parkway. Once you've arrived at our hotel, you'll enjoy a lot of great amenities waiting for you in your room, including free high-speed internet access in every guest room, handy lap desks, and 32" HD flat-screen televisions. Our recently renovated Perfect Mix Lobby is a perfect marriage of vibrantly blended colors, creating a perfect space to mingle with friends, watch the big game on the oversized HD flat-screen television, or finish up the day's business on plush sofas or the communal table. Our guests also enjoy our complimentary On the House™ hot breakfast, featuring a variety of hot breakfast items and fresh Belgian waffles. If you're looking for relaxation, splash down in our newly renovated indoor pool, melt the day's stress away in our whirlpool spa or maintain your healthy lifestyle in our state of the art fitness center featuring all new Precor® equipment. When you're ready for some rest, hunker down for the night in our comfiest amenity yet, our Clean and Fresh Hampton Bed™. Come and experience for yourself the splendor of the Blue Ridge Mountains at the newly renovated Hampton Inn® Asheville-I-240 Tunnel Rd. ... more   less 
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Also Known As:
Hampton Inn Tunnel Road Hotel Asheville
Hampton Inn Asheville Tunnel Rd
Asheville Hampton Inn

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