My wife and I were on the road home to Ringgold, GA from Duke Medical Center in Durham, NC. on 11/3/13. She had heart surgery there the previous week and we were taking our trip home in four hour increments. I had a reservation at the Hendersonville,Hampton Inn but we got lost a little from being tired and pulled into the Biltmore Square Hampton Inn. I explained our situation to Matthew at the desk. He found us a room that would accommodate my wife's needs and cancelled the previous reservation for us. He installed a shower chair since he had no Handicap rooms with two beds and brought her enough pillows to help keep her sturdy and comfortable in the bed. He later gave me directions to a local Kmart and a place for take-out food for our dinner that evening. The room was very clean and the beds were comfortable. All the staff was very nice. Matthew went above and beyond in our opinion. The breakfast was good, but it was busy and things were running out quickly-but the food staff was working hard.When she is back on her feet, we are planning a trio to actually see the Biltmore Hotel there and will definitely stay at this location.
- Official Description (provided by the hotel):
- Come experience the all new Hampton Inn - Biltmore Area located in beautiful Asheville, NC. We are conveniently located within just minutes from historic downtown Asheville, the world famous Biltmore Estate, and the Blue Ridge Parkway. All of our luxurious guestrooms feature brand new eco-friendly furnishings, plush bedding, 32' HD flat-screen tequarelevisions, and complimentary high speed wireless internet. Start each day off right with our complimentary On the House™ hot breakfast, featuring a variety of hot breakfast items and fresh Belgian waffles. During your stay, relax in our newly renovated indoor pool and whirlpool spa to melt the stress of the day away, or work up a sweat in our state of the art fitness center featuring all new Precor(R) equipment. Make your mountain getaway one to remember at the award winning Hampton Inn - Biltmore Area. ... more less
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- Also Known As:
- Hampton Inn Biltmore Square Hotel Asheville
- Hampton Inn Asheville
- Asheville Hampton Inn