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“Good Hotel! ”
Review of Sleep Inn West

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Sleep Inn West
Ranked #16 of 66 Hotels in Asheville
Certificate of Excellence
Mount Ida, Arkansas
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Good Hotel! ”
Reviewed 28 June 2014 via mobile

Stayed here with a friend with plans to visit the Biltmore. Great hotel and easy drive to the Biltmore. Breakfast was very good with a good selection. Hot waffles, eggs, sausage, biscuits, etc. Clean rooms and comfy beds. Highly recommend this hotel.

Stayed June 2014, travelled with friends
Helpful?
Thank MiKayla M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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942 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (185)
Date | Rating
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English first
Raleigh, North Carolina
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 June 2014

We were traveling in from a neighboring state and went to another hotel who did not have room. The attendant was kind enough to call Sleep Inn and Scott had one more room. We literally felt like he was our hero last night. The room, staff breakfast, location and everything was perfect. We will stop through again soon... so super cozy and wonderful. Scott is just what each hotel needs at the front for customer service!!

Room Tip: We stayed on the first floor because we took the last room. We thought it would be full of noise but...
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  • Stayed June 2014, travelled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank Wendy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alabaster, Alabama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 June 2014

My husband and I stayed here in June. The room was very clean and comfortable. All of the staff that we encountered were nice and helpful. It was late when we checked in and the gentleman at the front desk was able to recommend several places that were still open for us to get a late dinner. Before checking out the next morning we enjoyed a great full complimentary breakfast on the patio just outside of the dining area in the lobby. Overall this was a pleasant and relaxing stay. We definitely recommend this hotel.

Room Tip: Our room was on the top floor, back corner. It had a beautiful mountain view.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kelli D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SleepInnAGM, Front Desk / Marketing at Sleep Inn West, responded to this review, 25 June 2014
We're so glad you and your husband enjoyed your stay with us at Sleep Inn West. Our housekeepers work hard to keep our rooms clean and comfortable, and our front desk staff always strives to make your stay with us relaxing, convenient and stress-free. It's wonderful to hear that we are meeting guest expectations in these areas.

Thank you for sharing your experience with other travellers, and please do keep us in mind for your next visit to Asheville.

Sincerely,

Justin Wiles
Front Desk / Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Petersburg, Florida
1 review
Reviewed 23 June 2014

My girlfriend and I had a lovely stay for several days last week. The staff at the front desk, especially Krutika and Scott, and extremely helpful with recommendations of local restaurants and assistance with some last minute reservations. The rooms were clean and had wonderful views of the mountains in the distance. Easy to get to and from everything in Asheville. Great customer service.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charles Haley L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SleepInnAGM, Front Desk / Marketing at Sleep Inn West, responded to this review, 25 June 2014
Dear Charles,

I'm so glad we were able to accommodate your last-minute reservations. We know that can be a stressful process and our goal is always for it to be as painless as possible. Krutika and Scott will be happy to hear that you appreciated their recommendations for local restaurants too.

Thanks very much for sharing your experience. We hope you'll come stay with us again next time you're in town.

Sincerely,

Justin Wiles
Front Desk / Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntsville, Alabama
Level 5 Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 23 June 2014

We booked the Biltmore package that included 2 day tickets, a Biltmore gift card, and a restaurant gift card. We received an email from the hotel confirming the price. Right before we left on our trip we received a reminder email with a different higher price. What?! This has never happened to us before! My husband called and spoke to the manager and he said he would not honor the original email price, but would split the difference with us. It was Memorial Day weekend and we did not want to start over looking for a different hotel, so did agree. We were not happy about it though...The room was nice and the continental breakfast was average. The hotel was not too far from the Biltmore (maybe 15 minutes by car) and parking was not an issue.

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
2 Thank Debbie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Croton on Hudson, New York
Level 4 Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 21 June 2014

Away from the main road, the hotel is clean, pleasant and helpful desk staff, free wifi and a nice sitting area in the lobby. Although the mattresses in our double room were comfortable, the pillows were not -- small and square and very hard. Sink was in the bedroom; plenty of towels, but not enough hooks to hang them on -- especially adjacent to the shower. A request for softer ones was unable to be met. Hot and cold breakfast self-serve was OK, although the toaster took forever. Rooms on the top floor facing the Blue Ridge Mountains are $5 per night extra, and well worth it.

Room Tip: To avoid waking up to kids with loud voices running up and down the hall, ask for a room on the 3rd...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lisabeth D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islandia, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 June 2014

We stayed at Sleep Inn West in Asheville, NC in May and had an very good experience. Nice looking up-to-date hotel that was kept very clean. Staff was very accommodating, friendly and helpful. Would definitely suggest this place to family and friends.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barbara G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sleep Inn West

Property: Sleep Inn West
Address: 1918 Old Haywood Rd, Asheville, NC 28806-1132
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#2 Best Value Hotel in Asheville
#4 Business Hotel in Asheville
#10 Family Hotel in Asheville
#17 Romantic Hotel in Asheville
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Sleep Inn West 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
The Sleep Inn West is conveniently located off Smokey Park Highway, just minutes from the Biltmore Estate, Biltmore Village, the scenic Blue Ridge Parkway and historic downtown Asheville. This Asheville, NC hotel is also just minutes from the University of North Carolina at Asheville. A variety of restaurants, movie theaters, and shopping centers can be found in the surrounding area. The hotel is next door to IHOP, Applebees and Cracker Barrel restaurant. Business travelers will appreciate conveniences like the on-site business center and access to copy and fax services. The meeting space can accommodate up to 20 people and is available for most business functions. All spacious guest rooms feature hair dryers, irons and ironing boards, coffee makers, oversized walk-in showers and cable television with free HBO. Non-smoking, handicap accessible and mountain-view rooms are available. ... more   less 
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Also Known As:
Sleep Inn West Hotel Asheville
Sleep Inn Asheville
Asheville Sleep Inn

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