We stayed here overnight while driving through North Carolina. Our plan was to stop, let the kids swim and get some rest for the night. As a Marriott Rewards member we choose to stay at this location since Marriott had it listed as a Category 4 hotel and used our points for a free night. Check in was easy and the lobby was nice and looked newly redecorated. Our room was on the 3rd floor and the staff advised a rewards upgrade was not available due to their suites only having 1 king bed. Our room was mediocre. My first disappointment was when I realized that this Courtyard does not have rooms with 2 Queen beds but instead only doubles. The room was standard and in fair shape. It appears they've tried to upgrade the room by adding some new paint and pictures to the walls but the rooms seemed very old & outdated. An example of this would be the air/heat unit - this was an older unit where there is no thermostat to control the temp but instead a fan, heat & air switch on the unit. The beds were very uncomfortable and just an old room. We used the pool which was on the small side but the kids enjoyed it. After being in the car all day I was really looking forward to relaxing in the hot tub. To my surprise the water in the hot tub was bright green & there was no sign anywhere indicating it was out of order - very disturbing however before we left the next morning a sign was eventually posted stating the spa was closed for repairs. We also found an old used snck wrapper that was on the floor in our room. Not sure how this was missed by housekeeping but makes me wonder what else they missed? All in all, other than the remodeled lobby the hotel was not up to par for a Courtyard by Marriott and my husband & I were very disappointed that we wasted 20,000 pts at this hotel. Marriott should be aware that this is NOT a category 4 hotel and definately not worth 20,000 rewards pts but more like 7,500.
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- Also Known As:
- Courtyard Asheville Hotel Asheville
- Asheville Marriott
- Asheville Courtyard