First, the Great:
Beautiful ambiance, the lobby and the drive up entrance are phenomenal. My wife and I greatly enjoyed having a glass of wine by the 4-way see through fireplace in the main lobby each night. The room (Corner King) was gorgeous and spacious.
The location of the hotel is perfectly situated in Biltmore Village.
The guest staff's customer service is right up there with the Ritz's.
The building is impressive and simply beautiful.
The piano player on Saturday night was excellent. I requested a specific song by Elton John and he played it marvelously. He was impressive.
CNow, the not so great:
Noisy, our room had an adjoining door which provided very little help in serving as a sound barrier. The room next to us kept us up most of the night. Drunk girls and a guy talking way too late and singing happy birthday well past midnight. I had to call twice that night to complain about the noise. I wouldn't pay $20 to stay in a room with an adjoining door at this hotel again. I'm a young guy and a pretty heavy sleeper but the adjoining door was about as helpful as a cotton sheet at blocking out noise.
The spa was very small and cramped. I expected more from such a respected hotel. My spa treatment was acceptable but the atmosphere left a lot to be desired.
Lastly, the restaurant's menu, food, and wine were great, however our service was not the best. Our waitress assumed we didn't care for dessert. We asked her for a dessert menu, which she provided but never came back to take our dessert order. We had to track down a different waitress and ask her to just bring us our check. We were never provided a wine list for wines by the bottle. Furthermore, after our waitress dropped off our food she didn't bother to check with us to see if we needed anything else, I had to wait 10 minutes in order to finally get some ketchup.
Overall, I would rate my stay as adequate. However, if someone were to rate my business as adequate, I would be sorely disappointed. I don't mind spending a lot of money on a product, but I want to feel as if I'm getting value for my dollar. This place has potential, but it also has a ways to go if it wants to charge Ritz-like prices.
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- Also Known As:
- Hotel Grand Bohemian
- Grand Bohemian Asheville