My husband and I recently spent one night at the Grand Bohemian while passing through Asheville. The hotel is magnificient. The style and atmosphere at the hotel is incredible, beautifully and tastefully decorated without being over-the-top. In that regard, the hotel is magnificent. My husband and I were very impressed with the overall look and elegance of the hotel. Also, the staff was great, very knowledgable and polite. Unfortunately, we had an issue with the spa. I am 8 months pregnant and made an appointment for a prenatal massage for myself and a sweedish massage for my husband. We made the reservations about 12 hours in advance of the appointment and no one told us about a cancellation policy. Since I'm so far along in my pregnancy, I would never make an appointment that couldn't be cancelled without penalty, because I never know how I'm going to feel, day to day. Needless to say, the next day I was not feeling well and called to cancel the appointments. At that time, were notified of the cancellation policy - that cancellations must be made 24 hours in advance or patrons are required to pay half price for the services. There is also an option to use the credit within the year towards a spa service. Since we live in NJ and are expecting a baby, there is no way we would be able to use the spa service within the year. I tried to explain this to the woman I was speaking to at the spa, as well as the fact that I was pregnant and not feeling well, however she was insistent about the cancellation policy. She was completely polite and professional, however it was very frustrating that this policy was being enforced when I am certain I was not even notified of the cancellation policy when I made the reservation. So overall, while the hotel itself is magnificent, the issue with the spa very much spoiled our experience. Losing $200 while expecting a baby is not acceptable to me and therefore we would not return to this hotel.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Marriott, Travel Republic (UK), Hotels.com, Odigeo, Agoda, Traveltool, S.L.U., HotelQuickly and Cancelon so you can book your Grand Bohemian Hotel Asheville, Autograph Collection reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Grand Bohemian
- Grand Bohemian Asheville