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“Adequate for a night at a time”
Review of Brookstone Lodge

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Brookstone Lodge
Ranked #35 of 65 Hotels in Asheville
Durham, North Carolina
Level Contributor
79 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Adequate for a night at a time”
Reviewed 22 June 2014

We stay here when we come to Asheville to see my parents for a visit. Their retirement community gives you a discount on the rate so it is a bit cheaper that the surrounding hotels and fairly convenient. We can never manage to get a king room so always end up with 2 queens so we have lots of pillows. Beds are fairly comfortable but AC noise varies from room to room. We always try to get on the top floor if possible to avoid some of the noise. Breakfast is adequate although if you come down close to the end some things have not been refilled. For our price it is a pretty good deal.

Room Tip: higher floor away from the highway.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank DurhamMomof2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rrw007, Manager at Brookstone Lodge, responded to this review, 3 July 2014
Thank you for taking the time to review us. We are so glad to accommodate families that are visiting the wonderful retirement living community down the street. We hope to see you again.
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858 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (169)
Date | Rating
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English first
Lexington, Kentucky
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 June 2014

The only thing this place has going for it is that it is easy to find. We had a king bed with only three small pillows. There was no fan in the bathroom. The soap dispensers in the bathroom shower were out of soap (my husband thinks he can come to a hotel without bringing any soap.) The ice dispenser on our floor was broken. There was someone doing laps on the floor above us all night long. The A/C unit rattled. For this kind of a place I would have expected to pay less than 50 dollars per night, but I think it was about 120. Not worth the money!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Michelle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rrw007, Manager at Brookstone Lodge, responded to this review, 3 July 2014
We appreciate your review of us. We regret that we were unable to meet your expectations. Sometimes if we just know there is a need at the front desk, our staff is ready and willing to make adjustments, answer maintenance issues timely, or offer extra pillows or other amenities for our guests. We hope you will consider us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peachtree City, Georgia
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 16 June 2014

Our teams stayed at the Brookstone Lodge this past weekend for a tournament. The property is adjacent to the Fun Depot and that provided the younger boys and siblings with an activity while we were waiting for games. The property is right on an exit ramp and on top of a four lane highway. There was quite a bit of road noise that could be heard in the rooms during the night and early morning hours. Request a room away from the traffic. Traveling with a youth sports team is always a challenge, breakfast was very basic, but provided coffee and basic necessities for teams with early game times. Many families opted to enjoy local restaurants instead of eating in an overcrowded breakfast area. The facility does not have laundry, and that was a disadvantage for players and parents who would have LOVED to wash the uniforms after three games in a day.
Asheville is a beautiful city, we also enjoyed whitewater rafting and zip-lining while in town.

Room Tip: Choose a room away from the highway.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jill D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rrw007, Manager at Brookstone Lodge, responded to this review, 3 July 2014
Thank you for your recent review. We enjoyed having your teams stay with us.
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Raleigh, North Carolina
Level Contributor
3 reviews
Reviewed 12 June 2014

My friend and I appreciated the size of the bathroom and also the bedroom. Beds and pillows were very comfortable. The breakfast is adequate but the usual in such places. Good value and location. Would stay again.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank elainev20142014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rrw007, Manager at Brookstone Lodge, responded to this review, 14 June 2014
Thank you for the kind words. We are so glad you enjoyed your stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
44 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 12 June 2014

Overall the Brookstone Lodge is a nice hotel. It was clean,spacious, and well-maintained. They offer a complimentary breakfast each morning. We had a comfortable stay and absolutely no complaints.
That said, I had higher expectations based on others' reviews and their website. I expected it to be more comparable to a small resort, and it is definitely a basic hotel- and a nice one at that! There was a small booking complication, but it was not an issue upon arrival. That staff was friendly but they didn't blow me away either.
The location is nice because it is easy to access all that Asheville has to offer in a short drive, but there is nothing to do within walking distance.

Room Tip: The king room with a whirpool was worth the extra couple of bucks!
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank haley119ann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rrw007, Manager at Brookstone Lodge, responded to this review, 14 June 2014
Thanks for taking the time to review us. We appreciate all the great things you had to say about the Lodge!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baton Rouge, LA
Level Contributor
144 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 2 June 2014

On our recent two-week trip, we stayed in 8 different Hotels/Inns across Tennessee, North Carolina and Virginia. Brookstone Lodge was by far the most carefully renovated facility, with attention to detail in the rooms and lobby area. Door frames and doors were of wood, carpet was high quality, and furniture was comfortable and attractive. The price was appropriate, breakfast was good if not memorable, staff was very helpful, all of which made for a very pleasant overnight stay.

  • Stayed May 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Julius T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rrw007, Manager at Brookstone Lodge, responded to this review, 3 June 2014
What a great review! Your feedback was inspiring and we truly enjoyed sharing this one with the staff. Thank you so much and please, come back next time you are in the area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
351 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 28 May 2014 via mobile

This is a well located clean lodging. However, there is minimal staff so it's hard to get any type of service at all. So for one night it's fine. For more time I would prefer to pay more for more attention.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nancy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rrw007, Manager at Brookstone Lodge, responded to this review, 3 June 2014
We were happy to read your review. Thank you for staying with us and we look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Brookstone Lodge

Property: Brookstone Lodge
Address: 4 Roberts Rd, Asheville, NC 28803-8613
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Asheville
#20 Family Hotel in Asheville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Brookstone Lodge 3*
Number of rooms: 73
Official Description (provided by the hotel):
Experience the charm of a mountain lodge just minutes from Biltmore Estate, downtown Asheville, Blue Ridge Parkway, and the area’s finest shopping and dining. Amenities include a complimentary deluxe continental breakfast, indoor pool, wireless internet, fitness center, and much more. Some in-room amenities are 32" flat screen HDTV, granite tub and vanity, microwave, coffee maker, mini-refrigerator, and hair dryer. We are independently owned and operated. AAA-3 diamond rating. ... more   less 
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Also Known As:
Brookstone Hotel Asheville

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