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“Nice Stay”
Review of Brookstone Lodge

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Brookstone Lodge
Ranked #41 of 68 Hotels in Asheville
Reviewed 26 June 2009

Brand new hotel close to everything. No restaurant on-site. Breakfast buffet was great: scrambled eggs, sausage, biscuits/gravy, cereals, waffles, bagels, coffee, juices. Free newspaper. Computer in lobby for guests.

We got the king bed with jacuzzi in room. Very nice and romantic - worth the extra money. The jacuzzi is large enough to sit next to each other. Bathroom typical, with large nice shower and good-running hot water.

Hotel is smoke free, friendly staff, clean. Pretty much what you'd expect from a nice, moderately priced hotel.

  • Stayed: June 2009, travelled as a couple
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Thank Cooperro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tyler0831, general manager at Brookstone Lodge, responded to this reviewResponded 1 July 2009

Thank you for the input on our hotel,I am glad you enjoyed your stay at Brookstone Lodge and we look forward to you coming again,thanks,Matthew

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874 - 880 of 880 reviews

Reviewed 25 June 2009

When we were planning our trip to Asheville, NC, I spent a lot of time researching places to stay in Asheville without spending a fortune. When I came across the Brookstone, I should have remembered, "If it looks too good to be true, it probably is." First, the website is very misleading. There is nothing near the hotel. They say about 5 minutes to downtown, but I don't know what they're driving, but in my car, it took about 15 minutes in light traffic. They show a lovely cityscape of Asheville on their website, but all you can see around you is a area that has been scalped and is some sort of industrial area. Google the address, and you'll see what I mean. When we googled the area and saw that spot, we assumed it was an old image. The hotel is relatively new, and we thought this was just an area they hadn't landscaped yet. Nope! It's really like that.

OK, so we just wouldn't look outside and our drive to town would take longer than we wanted. We were tired from our drive from Raleigh and we decided to just relax in our room. The first thing we noticed was the awful smell. The place reeked of varnish and new paint and carpeting. A new place can be great, but not smelling like that. It went beyond smelling "new" to an overpowering odor that left us lightheaded. But again, we were tired, and decided before complaining we'd just watch some television and decompress. This was also a problem. Their "new flatscreen tv's" were improperly set up and the picture was awful and did not get even half of the channels they listed in their literature. The wireless internet in the room was sporadic and we had a difficult time looking up restaurants for dinner. The decor was a little nicer than you might find at some low price chains, but it was nothing special.

We finally just decided to call off and go home. When we checked out, no one seemed to care that customers were leaving. Had the manager come to talk to us, perhaps to explain that it was really too early for them to be opened, we might have considered looking at the Brookstone again. As it is, we will never go back.

Stayed: June 2009, travelled as a couple
Thank shaliali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tyler0831, manager at Brookstone Lodge, responded to this reviewResponded 26 June 2009

I apologize for your experience at Brookstone Lodge.I
will address each area that you have mentioned and do all i can to make every stay at the Brookstone Lodge a pleasant one thanks,Matthew

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Reviewed 3 June 2009

off the crowded tourist strip..but convenient to highway, nice, new,comfortable room with flat screen tv on the wall so it doesn't take up valuable space...Hair dryer could be more powerful. Typical hot breakfast included but their waffles were the best we've had at any other hotel.

  • Stayed: May 2009, travelled as a couple
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Thank stillwant2roam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tyler0831, Matthew Mclean general manager at Brookstone Lodge, responded to this reviewResponded 26 June 2009

Thank you for your review and i am glad you enjoyed your stay at Brookstone Lodge ,Matthew

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Reviewed 27 April 2009

Something to be said for opening weekend at this new hotel located conveniently off I-40 exit 50 in Asheville, NC. I booked this hotel at a reasonable rate for Asheville for 13 families/children for a soccer tournament. This was the first weekend it was fully booked having opened just several weeks prior. No problems were noted by any of these families.

The hotel is directly due south of historic Biltmore Place, which was about 5-10 minutes away. Hotel was conveniently located between 2 professional soccer fields, allowing very easy access to Rt. 40. Restaurants were nearby at the next exits approx 1-2 miles.

Parking is ample. Staff is professional and very friendly and helpful.

Rooms obviously clean and fresh (new!) The only complaint was that the new pillows were over stuffed and hard....Apparently "not broken in yet" as explained to me.

Fluffy comforters, lots of towels, spacious granite counters and shower stall, hair dryer/iron/board, cosmetics included small soap, shampoo/cond. and bath gel. No mouthwash. High speed internet worked perfectly. No extra cost. BEST FRILLS: refridgerator, micro and coffee maker all convenienlty located on a seperate counter. Flat panel TV mounted on the wall added to the spaciousness of the room AND each room had a pull-out sofa which can accommodate 1 adults or 2 small kids.

Hallways were quiet even when kids ran up and down, even the staircases were carpeted which added to the quietness. The only disruption of quiet was the proximity of the hotel to the street. The rooms facing the street on levels 1, 2 and 3 could hear the continuous traffic. This could be drowned out by the in room heat/ac. But still, several light sleepers complained of this noise.

Continental breakfast was abundant and offered mult choices beyond cereal and english muffins. Coffed could be better that Maxwell House. Watery. However, conveniently located 1.5 miles is a Starbucks and a local coffee house. There is a conference room which we used for a minimal fee for a team dinner. Tables were set up w/ table clothers and food was brought in from a local restaurant. The indoor pool was small, considering there were many soccer kids, but on a regular weekend, the pool is appropriate w/ a jacuzzie and small exercise room, bathroom/shower on first floor. Elevator was a little slow but this was going to be adjusted.

There is no laundry room, but a laundry service or 1/2 mile down the road is a laudramat, convenient for stinky soccer things....

Very impressed with the coordination of efforts for a recently opened hotel. There were no flaws. I highly recommend this hotel for ease of location, price, and overall accommodations.

  • Stayed: April 2009
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4  Thank morbegno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tyler0831, Matthew Mclean general manager at Brookstone Lodge, responded to this reviewResponded 6 May 2009

Thank you for your comments and we are are very happy that you enjoyed your stay.We look forward to you coming back to see us.thanks, Matthew McLean General Manager

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Reviewed 27 March 2016
Google Translation

Room Tip: Думаю из за того что отель небольшой все номера тихие
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  • Stayed: October 2015, travelled with friends
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Thank Valeriya D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kim k, Area Manager at Brookstone Lodge, responded to this reviewResponded 1 April 2016

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Reviewed 12 May 2015
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  • Stayed: May 2015, travelled as a couple
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Thank Fran_and_me
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rrw007, Manager at Brookstone Lodge, responded to this reviewResponded 27 May 2015
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Reviewed 20 August 2012
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  • Stayed: August 2012, travelled as a couple
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1  Thank Giorgia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Brookstone Lodge

Address: 4 Roberts Rd, Asheville, NC 28803-8613
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Asheville
#19 Business Hotel in Asheville
Price Range: £58 - £135 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Brookstone Lodge 3*
Number of rooms: 73
Official Description (provided by the hotel):
Experience the charm of a mountain lodge just minutes from Biltmore Estate, downtown Asheville, Blue Ridge Parkway, and the area’s finest shopping and dining. Amenities include a complimentary deluxe continental breakfast, indoor pool, wireless internet, fitness center, and much more. Some in-room amenities are 32" flat screen HDTV, granite tub and vanity, microwave, coffee maker, mini-refrigerator, and hair dryer. We are independently owned and operated. AAA-3 diamond rating. ... more   less 
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Also Known As:
Brookstone Hotel Asheville

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