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“Great value, service and location”
Review of Brookstone Lodge

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Brookstone Lodge
Ranked #38 of 66 Hotels in Asheville
Daytona Beach, Florida
1 review
“Great value, service and location”
Reviewed 20 September 2009

This was recommended on Trip Adviser and I'm so lucky that I was able to locate the review and follow the recommendation. Anyone who is spending a short time in Asheville and mainly sightseeing like we did can easily stay there. Very close to the Biltmore Mansion and other tourist locations. Very clean, great breakfast and excellent service. A real find!

  • Stayed September 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cheers1014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrookstoneAVL, Manager at Brookstone Lodge, responded to this review, 23 September 2009
Thank you for giving Brookstone Lodge a chance. We are pleased that you enjoyed your stay and found our hotel “a real find”. We strive to give great service and provide a bit more than other places. We are glad that you decided to stay with us and do hope that choose us again in the future.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (171)
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English first
Cincinnati, Oh
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 September 2009

My wife and I recently stayed 3 nights at the Brookstone Lodge during our first visit to the Asheville area. This hotel is a very good value and it is very conveniently located. If you plan to go to the Biltmore Estate this is a very good option since it's very easy to get there from the hotel while the rates at the Brookstone are much lower than other hotels nearby.

The staff were all very friendly, welcoming and helpful. The continental breakfast was better than average, featuring eggs, waffles and good sausages. There was a staff person on duty during breakfast hours making sure the food and beverage offerings remained stocked. Our room and all the other areas of the hotel were very clean.

There were a few negatives that should be pointed out. The walls tend to be kind of thin. We could hear the people in the room next to ours (adjoining room with door shut) when they were talking or watching TV. Also, in the bathroom you could hear other guest clearly through the ventilation system. That was a little strange. Also, as some others on this site have mentioned, there was sometimes an odd odor to our room. The hotel definitely smells like new construction and we couldn't tell if maybe it was just the carpeting or the cleaning supplies the hotel uses or what, but there was a definite smell to the place. It wasn't over-powering and wouldn't prevent us from staying there again, but if you are sensitive to these things you should keep this in mind. Since the hotel is very new hopefully this issue will dissipate (literally) in the near future.

Overall, it's a nice place to stay. It is a very good value compared to other hotels in the area. The breakfast is good. The location is excellent It's just 5 minutes from the entrance to the Biltmore and only about 10 minutes from the shops and restaurants of downtown Asheville. We would stay there again.
If you're looking for a place to stay in Asheville you should consider staying there.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank metafarmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrookstoneAVL, Manager at Brookstone Lodge, responded to this review, 23 September 2009
Thank you for taking the time to post your review on the Brookstone Lodge. We are glad that you enjoyed the value and convenience of our property as well as our breakfast and staff. We will certainly look into your other concerns and make any corrections and/or changes that we can. Being a new hotel we welcome any/all feedback to help us provide you, our guest, with the best possible experience that you can have while here. I am please that you would choose us again in the future and we certainly welcome you!
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south carolina
1 review
Reviewed 13 September 2009

we had a great time.everything was nice clean and the staff was excellent.we could not of ask for a better place to stay.the price was real good for what all we got.we will go back soon and this time with our children.THANKS BROOKSTONE

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SouthCarolinaAngie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrookstoneAVL, Manager at Brookstone Lodge, responded to this review, 14 September 2009
THANK YOU! SouthCarolinaAngie for staying with us here at Brookstone Lodge and taking the time to post your wonderful experience. We appreciate you staying with us and look forward to having you and your family here in the future.
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Manila, Philippines
Level 5 Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 9 September 2009

The location is good in that is it just 15 min. from the airport but the immediate vicinity is not what I would call quait or picturesque. The Brookstone Lodge looks unique from the outside but once you are inside it is exactly the same as all the personality-less chain hotels like Amerisuties, Holiday Inn Express and so on. The breakfast was your std budget hotel breakfast included type hotel. THe exercise room was cramped and not very well equited. The room was large enough but dark. When I return to the area I will look for a hotel with a little more personality.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sichuanbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrookstoneAVL, Manager at Brookstone Lodge, responded to this review, 11 September 2009
Thank you for giving us a chance and staying with us on your trip to Asheville. We strive to provide top customer service and help to make everyone's stay a bit more than the average hotel, but it seems that your stay did not meet your needs for exceptional. We do thank you for your feedback though.
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Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 September 2009

We were very happy with our stay at Brookstone! We will definitely stay there again.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brookstone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrookstoneAVL, Manager at Brookstone Lodge, responded to this review, 11 September 2009
Thank you for your great feedback on our hotel. We do strive to make everyone's stay enjoyable and am glad to hear that you will be back here again. If we can do anything to help enhance your stay in the future, please do not hesitate to let us know. We look forward to you staying with us again.
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SC
Level 4 Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 4 September 2009

Stayed there on Aug 29th on the way to Nashville to see my daughter.Very nice clean hotel new opened in March.Loved the heated pool even though it was small and the jacuzzi Only complaint accidentally left my bathing suit there and was charged 12 dollars to ship it to me( manager said they were very busy when I called him )could have not charged me for that or at least sent it through USPS for less than that prob about 5 bucks but at least I got it back.Would stay there again on a return trip.Good breakfast in the morning convenient to Asheville and the Biltmore House right off of I-40.Liked the granite in the bathroom and flat screen tv.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank skblut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrookstoneAVL, Manager at Brookstone Lodge, responded to this review, 8 September 2009
I am glad that you had an enjoyable stay here at Brookstone Lodge on your way to visit your daughter. We get wonderful feedback on our location and I am thankful it worked out for you as well. I am glad that we were able to locate your bathing suit and you now have it back. I am sorry that you were let down with the price of the shipment, but I did want to explain to you the reason. We mail all our stuff by UPS as to guarantee delivery on the items that are being sent back to our guests and they are now charging a fuel charge on their rates and that rate hike is unavoidable. We wanted to make sure that you received your package back and found UPS is the most reliable. I thank you for your feedback and hope that you stay with us again on your next trip to (or through) Asheville.
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Vermont
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 August 2009

My husband and I just returned from a 2 night stay. The room was tastefully decorated, the bed comfortable, nice breakfast, friendly staff. I have already recommended to family. Kudo's to the management and staff!

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jessifer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrookstoneAVL, manager at Brookstone Lodge, responded to this review, 2 September 2009
Thank you so much for your feedback on your experience here at Brookstone Lodge. We value your opinion and look forward to having you stay with us again on your next visit to Asheville, NC. We are happy that you had a wonderful time.
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Additional Information about Brookstone Lodge

Property: Brookstone Lodge
Address: 4 Roberts Rd, Asheville, NC 28803-8613
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Asheville
#20 Family Hotel in Asheville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Brookstone Lodge 3*
Number of rooms: 73
Official Description (provided by the hotel):
Experience the charm of a mountain lodge just minutes from Biltmore Estate, downtown Asheville, Blue Ridge Parkway, and the area’s finest shopping and dining. Amenities include a complimentary deluxe continental breakfast, indoor pool, wireless internet, fitness center, and much more. Some in-room amenities are 32" flat screen HDTV, granite tub and vanity, microwave, coffee maker, mini-refrigerator, and hair dryer. We are independently owned and operated. AAA-3 diamond rating. ... more   less 
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Also Known As:
Brookstone Hotel Asheville

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